Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Calls dropping after a couple seconds of ringing. Answered0 votes 2 comments
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Zendesk Talk - Outbound call to short code numbers Answered0 votes 1 comment
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Call back options after hours Answered2 votes 3 comments
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Automatic Callback Queue Answered1 vote 1 comment
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Product feedback: Talk notification sound upon incoming call Answered3 votes 2 comments
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Text back voice for IVRs Answered1 vote 2 comments
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Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered3 votes 2 comments
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Summary of phone tickets Answered0 votes 1 comment
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Zendesk Talk Organize/Filter Outbound Lines Answered2 votes 3 comments
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More VM options Answered0 votes 1 comment
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New tools to track Zendesk Talk issues Answered1 vote 4 comments
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Feedback: IVR SMS option Answered0 votes 1 comment
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Troubleshoot Integration of Ring Central with Zendesk Support Answered0 votes 2 comments
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Enabling end-users to identify their position in the call waiting queue Answered4 votes 2 comments
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Callbacks Support hours Answered3 votes 1 comment
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Zendesk IVR cross platform support - Point to Support or Sell Instance. Answered1 vote 2 comments
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Talk Team Leader Role Answered7 votes 8 comments
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Dual Support & Sell Talk Business Verification Answered6 votes 1 comment
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Don't Change Previous Note Content Answered1 vote 7 comments
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Notification sound at "conclusion" Answered1 vote 3 comments
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Number used for outgoing calls from a ticket Answered2 votes 3 comments
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Internal Notes Erased When Ending A Call Answered0 votes 1 comment
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Additional Wait greetings available to support individual IVR Routes Answered0 votes 1 comment
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Enable voicemail during operating hours, and disable for out of hours Answered1 vote 1 comment
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SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging Answered1 vote 1 comment
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Zendesk Talk Console Answered1 vote 1 comment
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Agent forwarding is limited to one phone number. Answered1 vote 2 comments
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Prioritize One Type of Call Over other calls within an IVR. Answered3 votes 1 comment
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Problemas auriculares bluetooth y talk Answered0 votes 1 comment
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Block Numbers via the API Answered1 vote 2 comments