Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
-
Call Recordings in Stereo Answered1 vote 5 comments
-
Text back voice for IVRs Answered1 vote 5 comments
-
Enabling use of two different phone numbers Answered2 votes 4 comments
-
unsuccessful outbound calls Answered4 votes 4 comments
-
Zendesk talk - Segregation of phone numbers Answered7 votes 4 comments
-
New tools to track Zendesk Talk issues Answered1 vote 4 comments
-
Enable different greetings for different times of the schedule Answered1 vote 4 comments
-
Adding Talk to messaging Answered1 vote 4 comments
-
Zendesk Talk - Call routing based on end user fields Answered3 votes 4 comments
-
Update the Talk Dashboard to account for all call outcomes Answered5 votes 3 comments
-
Add simultaneous calling Answered2 votes 3 comments
-
Greeting for Outbound call - EU GDPR issue Answered1 vote 3 comments
-
Custom permission levels in Talk Answered1 vote 3 comments
-
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered6 votes 3 comments
-
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered0 votes 3 comments
-
Call back options after hours Answered2 votes 3 comments
-
Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered4 votes 3 comments
-
Zendesk Talk Organize/Filter Outbound Lines Answered2 votes 3 comments
-
Troubleshoot Integration of Ring Central with Zendesk Support Answered0 votes 3 comments
-
Notification sound at "conclusion" Answered1 vote 3 comments
-
Number used for outgoing calls from a ticket Answered2 votes 3 comments
-
About the overflow call function of talk Answered0 votes 3 comments
-
Digital calls reporting, how to identify the digital line Answered1 vote 3 comments
-
Digital calls, priorities calls routing Answered2 votes 3 comments
-
Internal calling Zendesk Answered3 votes 3 comments
-
Play recording while caller is waiting in the queue Answered3 votes 3 comments
-
Digital Line & Authenticated Users Answered5 votes 3 comments
-
Assign texts to correct agent Answered0 votes 3 comments
-
More Filtering Functions on Talk Dashboard Answered1 vote 3 comments
-
New feature request: automatically status available (green status) when starting up Zendesk. Answered4 votes 3 comments