Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Feature request: New status for talk allows only calls come through if no one else is Online Answered9 votes 1 comment
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Ability to receive calls through the Zendesk app9 votes 6 comments
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Zendesk Talk | Agent can Talk to another agent9 votes 6 comments
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ReRoute Missed Calls Answered8 votes 8 comments
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Display length of hold8 votes 2 comments
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Talk Team Leader Role Answered7 votes 8 comments
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Feature request: route incoming calls for open tickets to the assigned agent Answered7 votes 2 comments
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered6 votes 3 comments
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Dual Support & Sell Talk Business Verification Answered6 votes 1 comment
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Queue Position number Answered6 votes 6 comments
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Assign default outbound call number to an agent Not planned6 votes 4 comments
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Change default country pre-fix for callbacks in web widget6 votes 5 comments
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Recording laws and Talk6 votes 4 comments
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Zendesk Talk: Signal / Tone when call is connected6 votes 3 comments
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Average wait time message in multiple languages6 votes 5 comments
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CSAT For Talk6 votes 29 comments
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Zendesk talk - Segregation of phone numbers Answered5 votes 1 comment
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered5 votes 6 comments
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CSAT via SMS | How do we short the satisfaction url?5 votes 0 comments
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Zendesk Talk features5 votes 2 comments
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Quick Call Function picks randomly numbers for Outbound call Not planned5 votes 2 comments
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Zendesk Talk - Skill Routing Answered5 votes 1 comment
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Zendesk talk: Viewing who disconnected the line on a call Not planned4 votes 4 comments
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Enabling end-users to identify their position in the call waiting queue Answered4 votes 2 comments
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Ability to Test Talk Live with an Agent4 votes 0 comments
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Zendesk Talk Outbound Features Needed Answered4 votes 10 comments
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Pop up window appearing when incoming call , showing extra info for agents for that brand Answered4 votes 2 comments
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Users navigating away from the page during a digital line call Answered4 votes 1 comment