Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Support for Twilio Toll Free, Mobile and National numbers Answered
- Benjamin Oversø
- August 11, 2021 12:06
0 votes 1 comment
Unable to determine on the agent end if the calls are overflow Answered
- James Paquera
- August 10, 2021 19:02
0 votes 2 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J. (ZenBros)
- August 02, 2021 16:39
17 votes 6 comments
SMS Trigger Update based on Phone # client texts into Answered
- Corporate Admin
- July 28, 2021 12:29
0 votes 1 comment
Editing Talk / Voice Dashboard Answered
- Cordts, Dominik (KC-IT)
- July 23, 2021 15:15
0 votes 2 comments
Enable Callers to Press Key to Leave a Voicemail in Queue Answered
- Natalie
- July 12, 2021 14:54
0 votes 1 comment
New feature request: automatically status available (green status) when starting up Zendesk. Answered
- Brecht Smit
- June 30, 2021 06:37
3 votes 3 comments
Hold music feedback Answered
- Travel Syndication Technology
- June 21, 2021 23:58
0 votes 2 comments
[Feature Request] Menu option in IVR to mark a call as High Priority Answered
- Jonathon Plowman-Samson
- June 14, 2021 14:45
0 votes 2 comments
Want a trigger that will assign missed calls to agent who support a particular language Answered
- Mamantha
- June 08, 2021 03:08
0 votes 1 comment
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
18 votes 17 comments
ReRoute Missed Calls Answered
- Joe Trevino
- September 10, 2020 16:29
8 votes 8 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Chad Susa
- March 25, 2020 06:35
20 votes 14 comments
Notification when x number of Talk agents aren't online during support hours Answered
- Sumaiya Afzal
- February 14, 2020 06:05
2 votes 3 comments
Ability to hang up the call after an IVR choice Answered
- [Basarts]
- December 05, 2019 11:34
1 vote 1 comment
Talk - History Answered
- Bell Bankova
- October 31, 2019 12:35
0 votes 1 comment
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
37 votes 30 comments
Zendesk Talk - Skill Routing Answered
- Austin Vieth
- July 26, 2019 17:50
5 votes 1 comment
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
17 votes 12 comments
CSAT For Talk Answered
- Brandon Tidd
- User Group Leader
- Community Moderator
- June 07, 2019 15:17
8 votes 38 comments
Caller ID on outbound calls Answered
- Austin Beck
- May 15, 2019 15:36
24 votes 25 comments
Ability to see option pressed on an IVR Answered
- Christopher Kenrick
- April 16, 2019 11:06
23 votes 15 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
54 votes 35 comments
Talk Service Level as a Percentage Answered
- Jose Gonzales
- March 08, 2018 18:24
3 votes 18 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 23 comments
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 28 comments
Blind Transfer Answered
- Natalie
- July 30, 2017 19:33
17 votes 23 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
12 votes 20 comments
Routing Zendesk Talk calls to multiple agents at the same time Answered
- Paul Shoobridge
- January 04, 2017 16:38
151 votes 140 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
25 votes 92 comments

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