Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Feedback: IVR SMS option Answered0 votes 1 comment
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Callbacks Support hours Answered3 votes 1 comment
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Dual Support & Sell Talk Business Verification Answered6 votes 1 comment
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Internal Notes Erased When Ending A Call Answered0 votes 1 comment
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Additional Wait greetings available to support individual IVR Routes Answered0 votes 1 comment
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Enable voicemail during operating hours, and disable for out of hours Answered1 vote 1 comment
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SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging Answered1 vote 1 comment
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Zendesk Talk Console Answered2 votes 1 comment
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Problemas auriculares bluetooth y talk Answered0 votes 1 comment
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Outbound Greeting prior to perspective caller connecting with agent Answered0 votes 1 comment
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Calls in Queue visibility limited to 50 - any workarounds? Answered0 votes 1 comment
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Users navigating away from the page during a digital line call Answered4 votes 1 comment
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關於DPN帳戶密碼無法登入 Answered0 votes 1 comment
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Separate "Maximum queue size" per phone line Answered6 votes 1 comment
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IVR Menu - "Add Another" route button option Answered0 votes 1 comment
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India number /Vietnam number Answered0 votes 1 comment
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Voicemails in IVR for specific extensions after live call is attempted Answered0 votes 1 comment
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Talk API properties update Answered0 votes 1 comment
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Display incoming call pop-up always on top Answered3 votes 1 comment
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Talk metrics in local time Answered1 vote 1 comment
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Allow Admins to place/receive phone calls Answered0 votes 1 comment
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Zendesk Talk Queue Visibility for Agents Answered0 votes 1 comment
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Hotline issues Answered0 votes 1 comment
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Support for Twilio Toll Free, Mobile and National numbers Answered0 votes 1 comment
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SMS Trigger Update based on Phone # client texts into Answered0 votes 1 comment
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Enable Callers to Press Key to Leave a Voicemail in Queue Answered0 votes 1 comment
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Want a trigger that will assign missed calls to agent who support a particular language Answered0 votes 1 comment
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Ability to hang up the call after an IVR choice Answered1 vote 1 comment
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Talk - History Answered0 votes 1 comment
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Zendesk Talk - Skill Routing Answered5 votes 1 comment