Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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SMS Trigger Update based on Phone # client texts into Answered0 votes 1 comment
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Editing Talk / Voice Dashboard Answered0 votes 2 comments
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Enable Callers to Press Key to Leave a Voicemail in Queue Answered0 votes 1 comment
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New feature request: automatically status available (green status) when starting up Zendesk. Answered4 votes 3 comments
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Hold music feedback Answered0 votes 2 comments
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[Feature Request] Menu option in IVR to mark a call as High Priority Answered0 votes 2 comments
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Want a trigger that will assign missed calls to agent who support a particular language Answered0 votes 1 comment
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Scheduling different vms to play at different times Answered2 votes 2 comments
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Limit agents ability to listen to recordings Answered19 votes 17 comments
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ReRoute Missed Calls Answered9 votes 9 comments
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Zendesk Talk - Warm transfer to Agent groups Answered22 votes 17 comments
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Notification when x number of Talk agents aren't online during support hours Answered3 votes 3 comments
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Pausing Call Recording Mid-Call for PCI Compliance Answered2 votes 7 comments
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Ability to hang up the call after an IVR choice Answered1 vote 1 comment
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Talk - History Answered0 votes 1 comment
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Call Routing to Agents more than once Answered38 votes 30 comments
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Zendesk Talk - Skill Routing Answered5 votes 1 comment
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Zendesk Talk - Outbound Call Greeting Answered17 votes 12 comments
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CSAT For Talk Answered10 votes 38 comments
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Caller ID on outbound calls Answered26 votes 26 comments
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Ability to see option pressed on an IVR Answered25 votes 17 comments
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Auto Answer / Auto Accept Feature in ZD Talk Answered20 votes 19 comments
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered54 votes 35 comments
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Talk Service Level as a Percentage Answered3 votes 18 comments
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IVR Welcome Message repeat option Answered25 votes 26 comments
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Talk - agents remain available after missed call Answered19 votes 29 comments
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Blind Transfer Answered18 votes 24 comments
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option for talk agents to set status Answered12 votes 20 comments
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Routing Zendesk Talk calls to multiple agents at the same time Answered151 votes 140 comments
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Zendesk Voice: New call notification through speakers, call through headset Answered25 votes 92 comments