Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Enabling Talk CSAT ratings over the phone
- Dominic Payton
- January 26, 2023 22:14
0 votes 0 comments
unsuccessful outbound calls Answered
- Andre Siewert
- January 20, 2023 15:09
0 votes 1 comment
Zendesk Talk - Agent Auto Log-Off Answered
- Rina
- January 17, 2023 16:23
1 vote 3 comments
Receiving a call while on another call Not planned
- Andrew Sharp
- January 05, 2023 17:15
0 votes 2 comments
More Details in Talk Tickets Answered
- Jasper Gonzales
- January 02, 2023 20:28
0 votes 1 comment
Hold Answered
- Mandy Kyle
- December 30, 2022 22:40
0 votes 1 comment
Change the brand of an external number without deleting it Answered
- Nicholas Bromley
- December 30, 2022 17:29
0 votes 1 comment
Talk - Visibility on who ended the call Not planned
- yanko.chakarov
- December 13, 2022 15:00
2 votes 2 comments
Enabling Agent to Agent Calling Answered
- Steve Prouty
- December 12, 2022 16:46
3 votes 1 comment
Transferred Calls Wait Time still with Originating Department Answered
- Oliver Cyples
- December 12, 2022 09:20
1 vote 2 comments
Satisfaction feedback survey over the phone Answered
- Pedro Cassian
- December 01, 2022 17:20
0 votes 1 comment
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered
- Tiziana Plumitallo
- November 17, 2022 17:25
6 votes 3 comments
Setting routing preference within Zendesk Talk Answered
- Axel
- November 17, 2022 15:11
1 vote 2 comments
New SMS interface disaster Answered
- Jean-Luc Lamarche
- November 09, 2022 15:00
0 votes 1 comment
Text data in Explore Answered
- Andy Schulz
- November 09, 2022 14:09
- Edited
0 votes 2 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
5 votes 1 comment
CSAT For Talk - Initiation upon end of call rather than ticket status Answered
- Ronit Gieske
- October 24, 2022 16:24
0 votes 1 comment
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered
- Ronit Gieske
- October 24, 2022 16:14
0 votes 3 comments
Call and Voicemail Recording Deletions Answered
- Monica
- October 21, 2022 00:21
1 vote 1 comment
Talk - Skills Based Routing Answered
- Tom O'Donnell
- October 18, 2022 16:58
0 votes 1 comment
missed calls with Talk do not toggle agents to unavailable/DND Planned
- karl FETCH
- October 08, 2022 16:15
1 vote 4 comments
How to reach a manager? Answered
- Michelle Loosman
- October 03, 2022 05:20
0 votes 1 comment
Automated Outbound Calls Answered
- Lily
- September 27, 2022 22:31
0 votes 1 comment
zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Answered
- 長谷川裕剛
- September 26, 2022 05:12
0 votes 1 comment
Feedback: Explore attribute "Call group is default" is Wrong Answered
- Raphaël Péguet
- September 22, 2022 15:17
- Edited
0 votes 1 comment
Zendesk talk: Viewing who disconnected the line on a call Not planned
- Christopher Powell
- September 20, 2022 20:43
4 votes 4 comments
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered
- Moran R. Gilboa
- September 19, 2022 20:57
5 votes 6 comments
Feature request: New status for talk allows only calls come through if no one else is Online Answered
- Noora Kahila
- September 19, 2022 05:41
9 votes 1 comment

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