Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Tracking agent logged in time Answered
- Tanya Hills
- September 13, 2023 07:59
0 votes 2 comments
Voicemail treatment and reporting Answered
- Kenny Rohan
- September 11, 2023 16:23
1 vote 1 comment
Customize or remove text back confirmation greeting Answered
- Russell Up
- August 28, 2023 21:57
2 votes 1 comment
Allow call transfers or add a third party with a light agent never connected in Zendesk Answered
- Anne-Flore Caire
- August 28, 2023 08:01
1 vote 2 comments
Enabling use of two different phone numbers Answered
- Insurello - admin
- August 24, 2023 10:18
2 votes 4 comments
Call avoidance - agent refreshes browser when receiving an incoming call Answered
- Paul Cano
- August 18, 2023 17:45
1 vote 1 comment
ZD Talk to Create a Ticket in ZD even when call fails Answered
- Christie Newell
- August 09, 2023 14:13
5 votes 1 comment
Add simultaneous calling Answered
- Mathias Lakshøj-Hansen
- August 08, 2023 12:43
2 votes 3 comments
Agent statuses - a way to minimize list Answered
- Kenny Rohan
- August 05, 2023 17:43
1 vote 2 comments
Coming soon: IVR Keypress tagging with Omnichannel Routing
- Rohan Gupta
- Zendesk Product Manager
- September 04, 2023 08:54
- Edited
1 vote 2 comments
Using overflow only outside of business hours Answered
- Coach Robin Patton
- July 27, 2023 13:28
- Edited
1 vote 1 comment
Product Feedback - Omnichannel calls routed to a view Answered
- Atanas Tomov
- July 27, 2023 08:22
3 votes 1 comment
Translation from FR to ENG Answered
- Stephen Nadeau
- July 26, 2023 16:21
0 votes 1 comment
How to can I identify from what IVR route a Talk call originates? Planned
- Rina
- July 19, 2023 14:56
1 vote 3 comments
Talk status changes to offline between tabs Answered
- Stella Kang
- July 17, 2023 17:24
2 votes 12 comments
Real time audio streaming support - ZenDesk Talk Answered
- Guru
- July 12, 2023 06:07
0 votes 1 comment
Feature Suggestions: Talk Dashboard Analytics for historical data Answered
- Maya Way
- July 11, 2023 18:42
1 vote 1 comment
Set Country Codes permanent to "not US" Answered
- Marcel Bielefeldt
- June 05, 2023 10:25
1 vote 2 comments
Set Emergency Greeting and set up for all lines Answered
- Mindy B
- May 31, 2023 17:44
0 votes 2 comments
Disable right click "save audio" for call recordings Answered
- Aaran Chilinski - Customer Success Developer
- May 30, 2023 08:02
0 votes 1 comment
Greeting for Outbound call - EU GDPR issue Answered
- Andris Vilcāns
- May 10, 2023 06:03
1 vote 3 comments
Bulk download call recordings Not planned
- Gideon
- April 28, 2023 10:09
0 votes 1 comment
Routing to all agents within a group at once, not round robin Planned
- Yasmin
- April 24, 2023 14:17
- Edited
1 vote 4 comments
Call Routing to Secondary Groups Answered
- Lloyd Marcom
- April 19, 2023 19:46
- Edited
0 votes 7 comments
Question on additional charges Answered
- Arvind Kanapathy
- April 12, 2023 08:31
0 votes 1 comment
Granular Talk Permissions Answered
- Ollie
- March 31, 2023 16:03
0 votes 1 comment
Feature Request - Phone Line Ordering Answered
- Tommy Donnegan
- March 31, 2023 14:19
0 votes 1 comment
Enabling Callback Based on Specific Time Schedule Answered
- Bradley Lowes
- March 29, 2023 12:51
1 vote 1 comment

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