Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Tracking agent logged in time Answered0 votes 2 comments
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Voicemail treatment and reporting Answered1 vote 1 comment
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Customize or remove text back confirmation greeting Answered2 votes 1 comment
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Allow call transfers or add a third party with a light agent never connected in Zendesk Answered1 vote 2 comments
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Enabling use of two different phone numbers Answered2 votes 4 comments
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Call avoidance - agent refreshes browser when receiving an incoming call Answered1 vote 1 comment
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ZD Talk to Create a Ticket in ZD even when call fails Answered5 votes 1 comment
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Add simultaneous calling Answered2 votes 3 comments
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Agent statuses - a way to minimize list Answered1 vote 2 comments
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Coming soon: IVR Keypress tagging with Omnichannel Routing1 vote 2 comments
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Using overflow only outside of business hours Answered1 vote 1 comment
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Product Feedback - Omnichannel calls routed to a view Answered3 votes 1 comment
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Translation from FR to ENG Answered0 votes 1 comment
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How to can I identify from what IVR route a Talk call originates? Planned1 vote 3 comments
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Talk status changes to offline between tabs Answered2 votes 12 comments
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Real time audio streaming support - ZenDesk Talk Answered0 votes 1 comment
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Feature Suggestions: Talk Dashboard Analytics for historical data Answered1 vote 1 comment
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Set Country Codes permanent to "not US" Answered1 vote 2 comments
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Set Emergency Greeting and set up for all lines Answered0 votes 2 comments
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Disable right click "save audio" for call recordings Answered0 votes 1 comment
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Greeting for Outbound call - EU GDPR issue Answered1 vote 3 comments
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Bulk download call recordings Not planned0 votes 1 comment
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Routing to all agents within a group at once, not round robin Planned1 vote 4 comments
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Call Routing to Secondary Groups Answered0 votes 7 comments
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Question on additional charges Answered0 votes 1 comment
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Granular Talk Permissions Answered0 votes 1 comment
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Feature Request - Phone Line Ordering Answered0 votes 1 comment
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Enabling Callback Based on Specific Time Schedule Answered1 vote 1 comment