Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Enabling Talk CSAT ratings over the phone0 votes 0 comments
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unsuccessful outbound calls Answered0 votes 1 comment
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Zendesk Talk - Agent Auto Log-Off Answered1 vote 3 comments
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Receiving a call while on another call Not planned0 votes 2 comments
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More Details in Talk Tickets Answered0 votes 1 comment
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Hold Answered0 votes 1 comment
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Change the brand of an external number without deleting it Answered0 votes 1 comment
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Talk - Visibility on who ended the call Not planned2 votes 2 comments
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Enabling Agent to Agent Calling Answered3 votes 1 comment
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Transferred Calls Wait Time still with Originating Department Answered1 vote 2 comments
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Satisfaction feedback survey over the phone Answered0 votes 1 comment
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered6 votes 3 comments
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Setting routing preference within Zendesk Talk Answered1 vote 2 comments
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New SMS interface disaster Answered0 votes 1 comment
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Text data in Explore Answered0 votes 2 comments
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Zendesk talk - Segregation of phone numbers Answered5 votes 1 comment
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CSAT For Talk - Initiation upon end of call rather than ticket status Answered0 votes 1 comment
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More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered0 votes 3 comments
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Call and Voicemail Recording Deletions Answered1 vote 1 comment
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Talk - Skills Based Routing Answered0 votes 1 comment
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missed calls with Talk do not toggle agents to unavailable/DND Planned1 vote 4 comments
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How to reach a manager? Answered0 votes 1 comment
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Automated Outbound Calls Answered0 votes 1 comment
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zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Answered0 votes 1 comment
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Feedback: Explore attribute "Call group is default" is Wrong Answered0 votes 1 comment
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Zendesk talk: Viewing who disconnected the line on a call Not planned4 votes 4 comments
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered5 votes 6 comments
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Feature request: New status for talk allows only calls come through if no one else is Online Answered9 votes 1 comment