Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat
- Kevin Froleiks
- March 23, 2023 19:02
0 votes 0 comments
Disable reading back the number for callback request Not planned
- Cora Demeester
- March 13, 2023 08:17
4 votes 1 comment
Looking for technical info on how best to integrate Talk with 3CX Answered
- Pierre M Camilleri
- March 09, 2023 13:54
0 votes 2 comments
Agent ID Available in API when call is not conneceted Answered
- Michael Colm Hayes
- March 09, 2023 09:28
0 votes 1 comment
How to change audio output settings in Zendesk Talk? Answered
- Justin Pincar
- March 08, 2023 22:47
0 votes 1 comment
Programmatically Act on Telephony Events / Agent Assist Not planned
- Alan Klein
- March 02, 2023 18:51
1 vote 1 comment
IVR Routing by customer type and then enquiry type? Answered
- Bradley Lowes
- March 01, 2023 11:57
0 votes 1 comment
Allow option to block calls from Unknown Callers Answered
- Stephen Senez
- February 28, 2023 10:43
- Edited
1 vote 2 comments
Custom permission levels in Talk Answered
- Shona
- February 22, 2023 22:24
1 vote 3 comments
Talk: IVR missing phone options (opt-out/in, callback) Answered
- Lea Baun
- February 21, 2023 15:22
0 votes 1 comment
Zendesk Talk Integrated with Headset Hardware Not planned
- Sara Rothermel
- February 02, 2023 15:39
2 votes 1 comment
Enabling Talk CSAT ratings over the phone Answered
- Dominic Payton
- January 26, 2023 22:14
2 votes 2 comments
unsuccessful outbound calls Answered
- Andre Siewert
- January 20, 2023 15:09
1 vote 2 comments
Zendesk Talk - Agent Auto Log-Off Answered
- Rina
- January 17, 2023 16:23
1 vote 3 comments
Receiving a call while on another call Not planned
- Andrew Sharp
- January 05, 2023 17:15
0 votes 2 comments
More Details in Talk Tickets Answered
- Jasper Ian Gonzales
- January 02, 2023 20:28
0 votes 1 comment
Hold Answered
- Mandy Kyle
- December 30, 2022 22:40
0 votes 1 comment
Change the brand of an external number without deleting it Answered
- Nicholas Bromley
- December 30, 2022 17:29
0 votes 1 comment
Talk - Visibility on who ended the call Not planned
- yanko.chakarov
- December 13, 2022 15:00
3 votes 2 comments
Enabling Agent to Agent Calling Answered
- Steve Prouty
- December 12, 2022 16:46
4 votes 1 comment
Transferred Calls Wait Time still with Originating Department Answered
- Oliver Cyples
- December 12, 2022 09:20
1 vote 2 comments
Satisfaction feedback survey over the phone Answered
- Pedro Cassian
- December 01, 2022 17:20
0 votes 1 comment
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered
- Tiziana Plumitallo
- November 17, 2022 17:25
6 votes 3 comments
Setting routing preference within Zendesk Talk Answered
- Axel
- November 17, 2022 15:11
1 vote 2 comments
New SMS interface disaster Answered
- Jean-Luc Lamarche
- November 09, 2022 15:00
0 votes 1 comment
Text data in Explore Answered
- Andy Schulz
- November 09, 2022 14:09
- Edited
0 votes 2 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
6 votes 3 comments
CSAT For Talk - Initiation upon end of call rather than ticket status Answered
- Ronit Gieske
- October 24, 2022 16:24
0 votes 1 comment

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