Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product feedback guidelines & how to write a good feedback post Pinned
- Shawna James
- Community Product Feedback Specialist
- September 29, 2023 18:24
0 votes 0 comments
Product Feedback + Feature Request Post Template Pinned
- Shawna James
- Community Product Feedback Specialist
- September 29, 2023 18:22
0 votes 2 comments
Talk AI Summarization issue Answered
- Sean Morrissey
- December 04, 2023 21:33
- Edited
0 votes 1 comment
Product Feedback: Agent wrap-up time Not planned
- Atanas Tomov
- December 01, 2023 09:42
2 votes 3 comments
SIP trunk integration Answered
- Aubin Gouthon
- November 24, 2023 18:21
0 votes 2 comments
Use Korean phone numbers in Korea Answered
- LG_CS.정보기획Part_최재홍
- November 24, 2023 05:49
0 votes 2 comments
'Are You Sure' When Declining Call Answered
- Nora
- November 17, 2023 15:39
1 vote 1 comment
Zendesk Talk Live Dashboard Access restriction - default access for agent role Answered
- Mario Ritz
- November 15, 2023 13:18
2 votes 2 comments
Pick Calls out of the Talk Queue Answered
- Katherine Magee
- November 14, 2023 21:28
1 vote 3 comments
Blind Transfers for Zendesk Talk Answered
- Brayden
- November 08, 2023 18:26
1 vote 2 comments
Product Feedback: Talk Overview reporting Answered
- Atanas Tomov
- November 07, 2023 16:06
0 votes 1 comment
Wait time metric for return call from a voicemail Answered
- Kenny Rohan
- November 04, 2023 16:34
- Edited
0 votes 3 comments
Create the Ability to not pop open Talk Tickets Answered
- Amelia French
- November 02, 2023 14:45
3 votes 4 comments
Italy mobile number Answered
- Amy Doherty
- October 31, 2023 13:35
0 votes 1 comment
Omnichannel Routing - Differenciate Incoming calls from Completed calls Answered
- Stéphanie Plavinet
- October 12, 2023 12:34
0 votes 1 comment
Ticket created via talk doen't use different ticket form instead of default Answered
- Gulzar Shikalgar
- October 12, 2023 06:11
0 votes 3 comments
Lack of Keyboard Support in Zendesk Talk Dialer Answered
- Denis Oskolkov
- October 06, 2023 09:33
2 votes 1 comment
Enable extract all incoming phone numbers Answered
- test_agent
- October 04, 2023 13:14
1 vote 5 comments
Display Call Length and Status time to ZenDesk Agent during call (Total Call Length, Hold Time, Available Time) Answered
- Gregory Ryan
- September 28, 2023 18:40
- Edited
1 vote 4 comments
Update the Talk Dashboard to account for all call outcomes Answered
- Dan R.
- Community Moderator
- September 26, 2023 21:23
6 votes 3 comments
Ringing tone Answered
- Mónica Fernández
- September 26, 2023 13:48
2 votes 2 comments
Tracking agent logged in time Answered
- Tanya Hills
- September 13, 2023 07:59
0 votes 2 comments
Voicemail treatment and reporting Answered
- Kenny Rohan
- September 11, 2023 16:23
1 vote 1 comment
Customize or remove text back confirmation greeting Answered
- Russell Up
- August 28, 2023 21:57
2 votes 1 comment
Allow call transfers or add a third party with a light agent never connected in Zendesk Answered
- Anne-Flore Caire
- August 28, 2023 08:01
1 vote 2 comments
Enabling use of two different phone numbers Answered
- Insurello - admin
- August 24, 2023 10:18
2 votes 4 comments
Call avoidance - agent refreshes browser when receiving an incoming call Answered
- Paul Cano
- August 18, 2023 17:45
1 vote 1 comment
ZD Talk to Create a Ticket in ZD even when call fails Answered
- Christie Newell
- August 09, 2023 14:13
5 votes 1 comment
Add simultaneous calling Answered
- Mathias Lakshøj-Hansen
- August 08, 2023 12:43
2 votes 3 comments
Agent statuses - a way to minimize list Answered
- Kenny Rohan
- August 05, 2023 17:43
1 vote 2 comments

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