Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 2 comments
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Talk AI Summarization issue Answered0 votes 1 comment
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Product Feedback: Agent wrap-up time Not planned2 votes 3 comments
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SIP trunk integration Answered0 votes 2 comments
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Use Korean phone numbers in Korea Answered0 votes 2 comments
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'Are You Sure' When Declining Call Answered1 vote 1 comment
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Zendesk Talk Live Dashboard Access restriction - default access for agent role Answered2 votes 2 comments
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Pick Calls out of the Talk Queue Answered1 vote 3 comments
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Blind Transfers for Zendesk Talk Answered1 vote 2 comments
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Product Feedback: Talk Overview reporting Answered0 votes 1 comment
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Wait time metric for return call from a voicemail Answered0 votes 3 comments
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Create the Ability to not pop open Talk Tickets Answered3 votes 4 comments
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Italy mobile number Answered0 votes 1 comment
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Omnichannel Routing - Differenciate Incoming calls from Completed calls Answered0 votes 1 comment
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Ticket created via talk doen't use different ticket form instead of default Answered0 votes 3 comments
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Lack of Keyboard Support in Zendesk Talk Dialer Answered2 votes 1 comment
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Enable extract all incoming phone numbers Answered1 vote 5 comments
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Update the Talk Dashboard to account for all call outcomes Answered6 votes 3 comments
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Ringing tone Answered2 votes 2 comments
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Tracking agent logged in time Answered0 votes 2 comments
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Voicemail treatment and reporting Answered1 vote 1 comment
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Customize or remove text back confirmation greeting Answered2 votes 1 comment
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Allow call transfers or add a third party with a light agent never connected in Zendesk Answered1 vote 2 comments
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Enabling use of two different phone numbers Answered2 votes 4 comments
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Call avoidance - agent refreshes browser when receiving an incoming call Answered1 vote 1 comment
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ZD Talk to Create a Ticket in ZD even when call fails Answered5 votes 1 comment
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Add simultaneous calling Answered2 votes 3 comments
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Agent statuses - a way to minimize list Answered1 vote 2 comments