Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Routing Zendesk Talk calls to multiple agents at the same time Answered151 votes 140 comments
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Zendesk Talk: Allow Reporting on Agent Availability Planned128 votes 188 comments
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered54 votes 35 comments
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Zendesk Talk Mobile App Planned51 votes 59 comments
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned41 votes 43 comments
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Call Routing to Agents more than once Answered38 votes 30 comments
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Agent Talk status for reporting purposes Planned36 votes 41 comments
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Strip signature from proactive texts Completed30 votes 23 comments
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planned30 votes 40 comments
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Allow visibility into the phone queue29 votes 17 comments
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Caller ID on outbound calls Answered26 votes 26 comments
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Ability to see option pressed on an IVR Answered25 votes 17 comments
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Transfer Calls to Away agent Completed25 votes 17 comments
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IVR Welcome Message repeat option Answered25 votes 26 comments
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Zendesk Voice: New call notification through speakers, call through headset Answered25 votes 92 comments
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Zendesk Talk - Warm transfer to Agent groups Answered22 votes 17 comments
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Need to have visibility on who hung up first Answered20 votes 21 comments
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Auto Answer / Auto Accept Feature in ZD Talk Answered20 votes 19 comments
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Limit agents ability to listen to recordings Answered19 votes 17 comments
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Average wait time message using current queue activity?19 votes 19 comments
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Transfer to Offline Agent Completed19 votes 13 comments
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Talk - agents remain available after missed call Answered19 votes 29 comments
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Blind Transfer Answered18 votes 24 comments
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Zendesk Talk - Outbound Call Greeting Answered17 votes 12 comments
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Feature request: Zendesk Talk - set maximum queue wait time per number Planned14 votes 13 comments
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Fix routing of calls for agents that miss or decline Answered12 votes 11 comments
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option for talk agents to set status Answered12 votes 20 comments