Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product feedback guidelines & how to write a good feedback post Pinned
- Shawna James
- Community Product Feedback Specialist
- September 29, 2023 18:24
0 votes 0 comments
Product Feedback + Feature Request Post Template Pinned
- Shawna James
- Community Product Feedback Specialist
- September 29, 2023 18:22
0 votes 0 comments
Routing Zendesk Talk calls to multiple agents at the same time Answered
- Paul Shoobridge
- January 04, 2017 16:38
151 votes 140 comments
Zendesk Talk: Allow Reporting on Agent Availability Planned
- Mary Cheung
- November 28, 2018 20:12
128 votes 188 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
54 votes 35 comments
Zendesk Talk Mobile App Planned
- Natalie Doran
- August 16, 2017 19:52
51 votes 59 comments
Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned
- Mark Lee
- January 31, 2017 09:30
41 votes 43 comments
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
38 votes 30 comments
Agent Talk status for reporting purposes Planned
- Dionne
- March 08, 2017 19:36
36 votes 41 comments
Strip signature from proactive texts Completed
- Larry Fleischer
- January 30, 2017 20:48
30 votes 23 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planned
- Warren
- August 19, 2016 14:52
30 votes 40 comments
Allow visibility into the phone queue
- Dylan Saunders
- March 19, 2021 00:38
29 votes 17 comments
Caller ID on outbound calls Answered
- Austin Beck
- May 15, 2019 15:36
26 votes 26 comments
Ability to see option pressed on an IVR Answered
- Christopher Kenrick
- April 16, 2019 11:06
25 votes 17 comments
Transfer Calls to Away agent Completed
- Carsten - Proventic.dk
- Community Moderator
- March 13, 2019 09:26
25 votes 17 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 26 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
25 votes 92 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Chad Susa (Gravity CX - Zendesk Partner)
- March 25, 2020 06:35
22 votes 17 comments
Need to have visibility on who hung up first Answered
- Benny Samuel
- January 27, 2022 21:21
20 votes 21 comments
Auto Answer / Auto Accept Feature in ZD Talk Answered
- Jean Gonzaga
- August 18, 2018 22:16
20 votes 19 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
19 votes 17 comments
Average wait time message using current queue activity?
- Gary
- February 06, 2019 01:23
19 votes 19 comments
Transfer to Offline Agent Completed
- Jose Gonzales
- March 08, 2018 17:45
19 votes 13 comments
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 29 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J. (ZenBros)
- August 02, 2021 16:39
18 votes 6 comments
Blind Transfer Answered
- Natalie
- July 30, 2017 19:33
18 votes 24 comments
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
17 votes 12 comments
Feature request: Zendesk Talk - set maximum queue wait time per number Planned
- Lee Burkhill
- May 11, 2020 15:46
14 votes 13 comments
Fix routing of calls for agents that miss or decline Answered
- Scheduling Manager
- March 23, 2022 22:58
12 votes 11 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
12 votes 20 comments

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