Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Routing Zendesk Talk calls to multiple agents at the same time Answered
- Paul Shoobridge
- January 04, 2017 16:38
151 votes 140 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
25 votes 92 comments
CSAT For Talk Answered
- Brandon Tidd
- User Group Leader
- Community Moderator
- June 07, 2019 15:17
8 votes 38 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
54 votes 35 comments
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
37 votes 30 comments
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 28 comments
Caller ID on outbound calls Answered
- Austin Beck
- May 15, 2019 15:36
24 votes 25 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 23 comments
Blind Transfer Answered
- Natalie
- July 30, 2017 19:33
17 votes 23 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
12 votes 20 comments
Talk Service Level as a Percentage Answered
- Jose Gonzales
- March 08, 2018 18:24
3 votes 18 comments
Need to have visibility on who hung up first Answered
- Benny Samuel
- January 27, 2022 21:21
18 votes 17 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
18 votes 17 comments
Ability to see option pressed on an IVR Answered
- Christopher Kenrick
- April 16, 2019 11:06
23 votes 15 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Chad Susa
- March 25, 2020 06:35
20 votes 14 comments
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
17 votes 12 comments
Fix routing of calls for agents that miss or decline Answered
- Scheduling Manager
- March 23, 2022 22:58
11 votes 11 comments
Zendesk Talk Outbound Features Needed Answered
- Devin Chaloux
- March 12, 2022 16:33
5 votes 10 comments
Group routing Answered
- Josef A
- December 01, 2021 05:13
2 votes 10 comments
Zendesk Talk - Auto Log Off Agents Answered
- Whitney Votaw
- September 04, 2021 05:59
4 votes 10 comments
Talk Team Leader Role Answered
- Nancy Caldwell
- May 27, 2022 14:16
7 votes 8 comments
ReRoute Missed Calls Answered
- Joe Trevino
- September 10, 2020 16:29
8 votes 8 comments
Call Routing to Secondary Groups Answered
- Lloyd Marcom
- April 19, 2023 19:46
- Edited
0 votes 7 comments
Don't Change Previous Note Content Answered
- Sara Ledger
- May 20, 2022 12:22
1 vote 7 comments
Zendesk Talk Ring Control Answered
- Derek Preston
- August 18, 2021 15:07
3 votes 7 comments
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered
- Moran R. Gilboa
- September 19, 2022 20:57
5 votes 6 comments
Queue Position number Answered
- Ian Hunt
- February 09, 2022 15:10
6 votes 6 comments
Online for certain groups only Answered
- Adrian Bishop
- December 08, 2021 13:19
2 votes 6 comments
Coach agents while on a call Answered
- Priscilla S
- August 31, 2021 17:44
3 votes 6 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J. (ZenBros)
- August 02, 2021 16:39
17 votes 6 comments

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