Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Routing Zendesk Talk calls to multiple agents at the same time Answered151 votes 140 comments
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Zendesk Voice: New call notification through speakers, call through headset Answered25 votes 92 comments
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CSAT For Talk Answered8 votes 38 comments
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered54 votes 35 comments
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Call Routing to Agents more than once Answered37 votes 30 comments
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Talk - agents remain available after missed call Answered19 votes 28 comments
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Caller ID on outbound calls Answered24 votes 25 comments
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IVR Welcome Message repeat option Answered25 votes 23 comments
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Blind Transfer Answered17 votes 23 comments
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option for talk agents to set status Answered12 votes 20 comments
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Talk Service Level as a Percentage Answered3 votes 18 comments
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Need to have visibility on who hung up first Answered18 votes 17 comments
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Limit agents ability to listen to recordings Answered18 votes 17 comments
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Ability to see option pressed on an IVR Answered23 votes 15 comments
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Zendesk Talk - Warm transfer to Agent groups Answered20 votes 14 comments
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Zendesk Talk - Outbound Call Greeting Answered17 votes 12 comments
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Fix routing of calls for agents that miss or decline Answered11 votes 11 comments
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Zendesk Talk Outbound Features Needed Answered5 votes 10 comments
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Group routing Answered2 votes 10 comments
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Zendesk Talk - Auto Log Off Agents Answered4 votes 10 comments
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Talk Team Leader Role Answered7 votes 8 comments
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ReRoute Missed Calls Answered8 votes 8 comments
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Call Routing to Secondary Groups Answered0 votes 7 comments
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Don't Change Previous Note Content Answered1 vote 7 comments
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Zendesk Talk Ring Control Answered3 votes 7 comments
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered5 votes 6 comments
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Queue Position number Answered6 votes 6 comments
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Online for certain groups only Answered2 votes 6 comments
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Coach agents while on a call Answered3 votes 6 comments