Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

unsuccessful outbound calls Answered
- Andre Siewert
- January 20, 2023 15:09
0 votes 1 comment
Zendesk Talk - Agent Auto Log-Off Answered
- Rina
- January 17, 2023 16:23
1 vote 3 comments
More Details in Talk Tickets Answered
- Jasper Gonzales
- January 02, 2023 20:28
0 votes 1 comment
Hold Answered
- Mandy Kyle
- December 30, 2022 22:40
0 votes 1 comment
Change the brand of an external number without deleting it Answered
- Nicholas Bromley
- December 30, 2022 17:29
0 votes 1 comment
Enabling Agent to Agent Calling Answered
- Steve Prouty
- December 12, 2022 16:46
3 votes 1 comment
Transferred Calls Wait Time still with Originating Department Answered
- Oliver Cyples
- December 12, 2022 09:20
1 vote 1 comment
Satisfaction feedback survey over the phone Answered
- Pedro Cassian
- December 01, 2022 17:20
0 votes 1 comment
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered
- Tiziana Plumitallo
- November 17, 2022 17:25
6 votes 3 comments
Setting routing preference within Zendesk Talk Answered
- Axel
- November 17, 2022 15:11
1 vote 2 comments
New SMS interface disaster Answered
- Jean-Luc Lamarche
- November 09, 2022 15:00
0 votes 1 comment
Text data in Explore Answered
- Andy Schulz
- November 09, 2022 14:09
- Edited
0 votes 2 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
5 votes 1 comment
CSAT For Talk - Initiation upon end of call rather than ticket status Answered
- Ronit Gieske
- October 24, 2022 16:24
0 votes 1 comment
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered
- Ronit Gieske
- October 24, 2022 16:14
0 votes 3 comments
Call and Voicemail Recording Deletions Answered
- Monica
- October 21, 2022 00:21
1 vote 1 comment
Talk - Skills Based Routing Answered
- Tom O'Donnell
- October 18, 2022 16:58
0 votes 1 comment
How to reach a manager? Answered
- Michelle Loosman
- October 03, 2022 05:20
0 votes 1 comment
Automated Outbound Calls Answered
- Lily
- September 27, 2022 22:31
0 votes 1 comment
zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Answered
- 長谷川裕剛
- September 26, 2022 05:12
0 votes 1 comment
Feedback: Explore attribute "Call group is default" is Wrong Answered
- Raphaël Péguet
- September 22, 2022 15:17
- Edited
0 votes 1 comment
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered
- Moran R. Gilboa
- September 19, 2022 20:57
5 votes 6 comments
Feature request: New status for talk allows only calls come through if no one else is Online Answered
- Noora Kahila
- September 19, 2022 05:41
9 votes 1 comment
Call Recordings in Stereo Answered
- Alex Richards
- September 16, 2022 08:26
0 votes 3 comments
End-User Provide Contact Details for Digital Line Answered
- Nick S
- September 15, 2022 04:14
0 votes 1 comment
Notify customers when an agent is free to take a call Answered
- Daniel
- September 13, 2022 14:05
0 votes 1 comment
Zendesk Talk Rights concerns Answered
- Sachin Ghume
- September 13, 2022 13:27
0 votes 1 comment
Different threads for same SMS customer? Answered
- Bradley Artman
- September 09, 2022 18:10
1 vote 1 comment
Improve Average Wait Time Calculations + Add periodic messaging Answered
- Chelsea VanSolkema
- September 08, 2022 12:26
0 votes 1 comment
Automatically Switch to Offline Status in Case of Tech Issue Answered
- Φάνης Τ.
- August 29, 2022 09:44
0 votes 1 comment

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