Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Disable right click "save audio" for call recordings Answered0 votes 1 comment
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Greeting for Outbound call - EU GDPR issue Answered0 votes 3 comments
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Call Routing to Secondary Groups Answered0 votes 7 comments
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Question on additional charges Answered0 votes 1 comment
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Granular Talk Permissions Answered0 votes 1 comment
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Feature Request - Phone Line Ordering Answered0 votes 1 comment
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Enabling Callback Based on Specific Time Schedule Answered1 vote 1 comment
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Looking for technical info on how best to integrate Talk with 3CX Answered0 votes 2 comments
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Agent ID Available in API when call is not conneceted Answered0 votes 1 comment
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How to change audio output settings in Zendesk Talk? Answered0 votes 1 comment
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IVR Routing by customer type and then enquiry type? Answered1 vote 1 comment
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Allow option to block calls from Unknown Callers Answered1 vote 2 comments
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Custom permission levels in Talk Answered1 vote 3 comments
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Talk: IVR missing phone options (opt-out/in, callback) Answered0 votes 1 comment
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Enabling Talk CSAT ratings over the phone Answered2 votes 2 comments
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unsuccessful outbound calls Answered1 vote 2 comments
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Zendesk Talk - Agent Auto Log-Off Answered1 vote 3 comments
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More Details in Talk Tickets Answered0 votes 1 comment
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Hold Answered0 votes 1 comment
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Change the brand of an external number without deleting it Answered0 votes 1 comment
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Enabling Agent to Agent Calling Answered4 votes 1 comment
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Transferred Calls Wait Time still with Originating Department Answered1 vote 2 comments
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Satisfaction feedback survey over the phone Answered0 votes 1 comment
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered6 votes 3 comments
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Setting routing preference within Zendesk Talk Answered1 vote 2 comments
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New SMS interface disaster Answered0 votes 1 comment
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Text data in Explore Answered0 votes 2 comments
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Zendesk talk - Segregation of phone numbers Answered6 votes 3 comments
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CSAT For Talk - Initiation upon end of call rather than ticket status Answered0 votes 1 comment
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More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered0 votes 3 comments