Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
-
unsuccessful outbound calls Answered0 votes 1 comment
-
Zendesk Talk - Agent Auto Log-Off Answered1 vote 3 comments
-
More Details in Talk Tickets Answered0 votes 1 comment
-
Hold Answered0 votes 1 comment
-
Change the brand of an external number without deleting it Answered0 votes 1 comment
-
Enabling Agent to Agent Calling Answered3 votes 1 comment
-
Transferred Calls Wait Time still with Originating Department Answered1 vote 1 comment
-
Satisfaction feedback survey over the phone Answered0 votes 1 comment
-
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered6 votes 3 comments
-
Setting routing preference within Zendesk Talk Answered1 vote 2 comments
-
New SMS interface disaster Answered0 votes 1 comment
-
Text data in Explore Answered0 votes 2 comments
-
Zendesk talk - Segregation of phone numbers Answered5 votes 1 comment
-
CSAT For Talk - Initiation upon end of call rather than ticket status Answered0 votes 1 comment
-
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered0 votes 3 comments
-
Call and Voicemail Recording Deletions Answered1 vote 1 comment
-
Talk - Skills Based Routing Answered0 votes 1 comment
-
How to reach a manager? Answered0 votes 1 comment
-
Automated Outbound Calls Answered0 votes 1 comment
-
zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Answered0 votes 1 comment
-
Feedback: Explore attribute "Call group is default" is Wrong Answered0 votes 1 comment
-
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered5 votes 6 comments
-
Feature request: New status for talk allows only calls come through if no one else is Online Answered9 votes 1 comment
-
Call Recordings in Stereo Answered0 votes 3 comments
-
End-User Provide Contact Details for Digital Line Answered0 votes 1 comment
-
Notify customers when an agent is free to take a call Answered0 votes 1 comment
-
Zendesk Talk Rights concerns Answered0 votes 1 comment
-
Different threads for same SMS customer? Answered1 vote 1 comment
-
Improve Average Wait Time Calculations + Add periodic messaging Answered0 votes 1 comment
-
Automatically Switch to Offline Status in Case of Tech Issue Answered0 votes 1 comment