Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Greeting for Outbound call - EU GDPR issue Answered
- Andris Vilcāns
- May 10, 2023 06:03
0 votes 3 comments
Need to have visibility on who hung up first Answered
- Benny Samuel
- January 27, 2022 21:21
18 votes 17 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
25 votes 92 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Chad Susa
- March 25, 2020 06:35
20 votes 14 comments
Call Routing to Secondary Groups Answered
- Lloyd Marcom
- April 19, 2023 19:46
- Edited
0 votes 7 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
18 votes 17 comments
Digital Line & Authenticated Users Answered
- Alan Canode
- January 31, 2022 23:53
- Edited
5 votes 3 comments
Question on additional charges Answered
- Arvind
- April 12, 2023 08:31
0 votes 1 comment
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
17 votes 12 comments
Troubleshoot Integration of Ring Central with Zendesk Support Answered
- Russ Medina
- June 17, 2022 18:05
0 votes 3 comments
Enabling Callback Based on Specific Time Schedule Answered
- Bradley Lowes
- March 29, 2023 12:51
1 vote 1 comment
Granular Talk Permissions Answered
- Oliver Cyples
- March 31, 2023 16:03
0 votes 1 comment
Feature Request - Phone Line Ordering Answered
- Tommy Donnegan
- March 31, 2023 14:19
0 votes 1 comment
Notification when x number of Talk agents aren't online during support hours Answered
- Sumaiya Afzal
- February 14, 2020 06:05
2 votes 3 comments
CSAT For Talk Answered
- Brandon Tidd
- User Group Leader
- Community Moderator
- June 07, 2019 15:17
8 votes 38 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
6 votes 3 comments
Custom permission levels in Talk Answered
- Shona
- February 22, 2023 22:24
1 vote 3 comments
Looking for technical info on how best to integrate Talk with 3CX Answered
- Pierre M Camilleri
- March 09, 2023 13:54
0 votes 2 comments
unsuccessful outbound calls Answered
- Andre Siewert
- January 20, 2023 15:09
1 vote 2 comments
IVR Routing by customer type and then enquiry type? Answered
- Bradley Lowes
- March 01, 2023 11:57
1 vote 1 comment
How to change audio output settings in Zendesk Talk? Answered
- Justin Pincar
- March 08, 2023 22:47
0 votes 1 comment
Agent ID Available in API when call is not conneceted Answered
- Michael Colm Hayes
- March 09, 2023 09:28
0 votes 1 comment
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 28 comments
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
37 votes 30 comments
Allow option to block calls from Unknown Callers Answered
- Stephen Senez
- February 28, 2023 10:43
- Edited
1 vote 2 comments
Enabling Talk CSAT ratings over the phone Answered
- Dominic Payton
- January 26, 2023 22:14
2 votes 2 comments
Adding Talk to messaging Answered
- Mostafa Aref
- February 16, 2022 14:04
1 vote 4 comments
Talk: IVR missing phone options (opt-out/in, callback) Answered
- Lea Baun
- February 21, 2023 15:22
0 votes 1 comment
Fix routing of calls for agents that miss or decline Answered
- Scheduling Manager
- March 23, 2022 22:58
11 votes 11 comments
Transferred Calls Wait Time still with Originating Department Answered
- Oliver Cyples
- December 12, 2022 09:20
1 vote 2 comments

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