Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Routing Zendesk Talk calls to multiple agents at the same time Answered
- Paul Shoobridge
- January 04, 2017 16:38
151 votes 140 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
54 votes 35 comments
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
38 votes 30 comments
Caller ID on outbound calls Answered
- Austin Beck
- May 15, 2019 15:36
26 votes 26 comments
Ability to see option pressed on an IVR Answered
- Christopher Kenrick
- April 16, 2019 11:06
25 votes 17 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 26 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
25 votes 92 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Chad Susa (Gravity CX - Zendesk Partner)
- March 25, 2020 06:35
22 votes 17 comments
Auto Answer / Auto Accept Feature in ZD Talk Answered
- Jean Gonzaga
- August 18, 2018 22:16
20 votes 19 comments
Need to have visibility on who hung up first Answered
- Benny Samuel
- January 27, 2022 21:21
19 votes 20 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
19 votes 17 comments
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 29 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J. (ZenBros)
- August 02, 2021 16:39
18 votes 6 comments
Blind Transfer Answered
- Natalie
- July 30, 2017 19:33
18 votes 24 comments
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
17 votes 12 comments
Fix routing of calls for agents that miss or decline Answered
- Scheduling Manager
- March 23, 2022 22:58
12 votes 11 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
12 votes 20 comments
Feature request: New status for talk allows only calls come through if no one else is Online Answered
- Noora Kahila
- September 19, 2022 05:41
10 votes 1 comment
CSAT For Talk Answered
- Brandon Tidd
- User Group Leader
- Community Moderator
- June 07, 2019 15:17
10 votes 38 comments
ReRoute Missed Calls Answered
- Joe Trevino
- September 10, 2020 16:29
9 votes 9 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
7 votes 4 comments
Talk Team Leader Role Answered
- Nancy Caldwell
- May 27, 2022 14:16
7 votes 8 comments
Feature request: route incoming calls for open tickets to the assigned agent Answered
- Adi Kasliwal
- January 13, 2022 14:11
7 votes 2 comments
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered
- Tiziana Plumitallo
- November 17, 2022 17:25
6 votes 3 comments
Dual Support & Sell Talk Business Verification Answered
- Amie Brennan
- May 27, 2022 00:35
6 votes 1 comment
Zendesk Talk Outbound Features Needed Answered
- Devin Chaloux
- March 12, 2022 16:33
6 votes 10 comments
Queue Position number Answered
- Ian Hunt
- February 09, 2022 15:10
6 votes 6 comments
Separate "Maximum queue size" per phone line Answered
- Tickster AB
- December 08, 2021 13:10
6 votes 1 comment
ZD Talk to Create a Ticket in ZD even when call fails Answered
- Christie Newell
- August 09, 2023 14:13
5 votes 1 comment
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered
- Moran R. Gilboa
- September 19, 2022 20:57
5 votes 6 comments

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