Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Routing Zendesk Talk calls to multiple agents at the same time Answered151 votes 140 comments
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered54 votes 35 comments
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Call Routing to Agents more than once Answered38 votes 30 comments
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Caller ID on outbound calls Answered26 votes 26 comments
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Ability to see option pressed on an IVR Answered25 votes 17 comments
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IVR Welcome Message repeat option Answered25 votes 26 comments
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Zendesk Voice: New call notification through speakers, call through headset Answered25 votes 92 comments
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Zendesk Talk - Warm transfer to Agent groups Answered22 votes 17 comments
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Auto Answer / Auto Accept Feature in ZD Talk Answered20 votes 19 comments
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Need to have visibility on who hung up first Answered19 votes 20 comments
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Limit agents ability to listen to recordings Answered19 votes 17 comments
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Talk - agents remain available after missed call Answered19 votes 29 comments
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Blind Transfer Answered18 votes 24 comments
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Zendesk Talk - Outbound Call Greeting Answered17 votes 12 comments
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Fix routing of calls for agents that miss or decline Answered12 votes 11 comments
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option for talk agents to set status Answered12 votes 20 comments
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Feature request: New status for talk allows only calls come through if no one else is Online Answered10 votes 1 comment
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CSAT For Talk Answered10 votes 38 comments
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ReRoute Missed Calls Answered9 votes 9 comments
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Zendesk talk - Segregation of phone numbers Answered7 votes 4 comments
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Talk Team Leader Role Answered7 votes 8 comments
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Feature request: route incoming calls for open tickets to the assigned agent Answered7 votes 2 comments
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered6 votes 3 comments
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Dual Support & Sell Talk Business Verification Answered6 votes 1 comment
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Zendesk Talk Outbound Features Needed Answered6 votes 10 comments
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Queue Position number Answered6 votes 6 comments
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Separate "Maximum queue size" per phone line Answered6 votes 1 comment
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ZD Talk to Create a Ticket in ZD even when call fails Answered5 votes 1 comment
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered5 votes 6 comments