Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Create and Edit Incoming Call Ringtones and Voice Keyboard Shortcuts0 votes 0 comments
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Set Emergency Greeting and set up for all lines0 votes 0 comments
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Scheduling Software For Outbound Phone Calls4 votes 2 comments
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Separating Work and Cell Numbers in User Profiles4 votes 2 comments
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Pausing Call Recording Mid-Call for PCI Compliance2 votes 5 comments
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Average wait time message using current queue activity?19 votes 19 comments
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Change default country pre-fix for callbacks in web widget8 votes 6 comments
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Ability to receive calls through the Zendesk app10 votes 6 comments
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Zendesk Talk | Agent can Talk to another agent9 votes 6 comments
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Auto Answer / Auto Accept Feature in ZD Talk20 votes 18 comments
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Zendesk Talk features5 votes 2 comments
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Allow visibility into the phone queue29 votes 17 comments
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Inbound only call recording1 vote 2 comments
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Zendesk Talk: Signal / Tone when call is connected6 votes 3 comments
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Recording laws and Talk6 votes 4 comments
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Outgoing ring tone too high2 votes 2 comments
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Toggling Holds Between Multiple Calls on Talk0 votes 1 comment
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Display length of hold8 votes 2 comments
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Ability to Test Talk Live with an Agent4 votes 0 comments
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Talk integration with Support (mobile apps)4 votes 1 comment
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Language Message average waiting time5 votes 2 comments
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Average wait time message in multiple languages7 votes 5 comments
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Customizable Outbound Caller ID10 votes 6 comments
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Customize Talk Widget fields to make mandatory4 votes 2 comments
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CSAT via SMS | How do we short the satisfaction url?8 votes 0 comments