Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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How to can I identify from what IVR route a Talk call originates? Planned1 vote 3 comments
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Routing to all agents within a group at once, not round robin Planned1 vote 4 comments
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missed calls with Talk do not toggle agents to unavailable/DND Planned1 vote 4 comments
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Real time Voice transcription Planned1 vote 7 comments
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Product feedback: Talk notification sound upon incoming call Planned4 votes 3 comments
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Route calls by agents skills Planned2 votes 4 comments
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Easier way to review text (sms) history Planned2 votes 3 comments
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Prioritize One Type of Call Over other calls within an IVR. Planned6 votes 3 comments
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Assign default outbound call number to an agent Planned9 votes 5 comments
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Zendesk Talk - Business Verification - Edit Button Planned0 votes 3 comments
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Call Triggers Planned0 votes 2 comments
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Per group/department scheduling Planned0 votes 2 comments
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Talk Agent Status - Sort feature Planned3 votes 1 comment
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Call Routing For Non-Groups Planned4 votes 4 comments
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Feature request: Zendesk Talk - set maximum queue wait time per number Planned14 votes 13 comments
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Zendesk Talk: Allow Reporting on Agent Availability Planned128 votes 188 comments
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Zendesk Talk Mobile App Planned51 votes 59 comments
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Agent Talk status for reporting purposes Planned36 votes 41 comments
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned41 votes 43 comments
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planned30 votes 40 comments