Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Need to have visibility on who hung up first Not planned
- Benny Samuel
- January 27, 2022 21:21
12 votes 11 comments
Zendesk Talk: Allow Reporting on Agent Availability Planned
- Mary Cheung
- November 28, 2018 20:12
95 votes 120 comments
Ability to indicate phone type (mobile or landline)
- Hisham Al-Shurafa
- November 25, 2020 19:07
1 vote 2 comments
Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Answered
- Tiziana Plumitallo
- November 17, 2022 17:25
4 votes 3 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
13 votes 15 comments
Setting routing preference within Zendesk Talk Answered
- Axel
- November 17, 2022 15:11
1 vote 2 comments
Internal calling Zendesk Answered
- Huib Burmanje
- January 12, 2022 08:58
3 votes 3 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J.
- August 02, 2021 16:39
14 votes 6 comments
Feature Request - Sound when Call is Connected Not planned
- Jon Snow
- November 04, 2021 10:24
3 votes 3 comments
Feature request: Zendesk Talk - set maximum queue wait time per number
- Lee Burkhill
- May 11, 2020 15:46
9 votes 12 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
12 votes 20 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
22 votes 84 comments
Real time Voice transcription Planned
- Bhagyaraju Pati
- September 13, 2022 12:16
2 votes 5 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Paige Savin
- March 25, 2020 06:35
18 votes 9 comments
Zendesk talk: Viewing who disconnected the line on a call Not planned
- Christopher Powell
- September 20, 2022 20:43
3 votes 2 comments
New SMS interface disaster Answered
- Jean-Luc Lamarche
- November 09, 2022 15:00
0 votes 1 comment
Ability to see option pressed on an IVR Answered
- Christopher Kenrick
- April 16, 2019 11:06
22 votes 14 comments
CSAT For Talk - Initiation upon end of call rather than ticket status Answered
- Ronit Gieske
- October 24, 2022 16:24
0 votes 1 comment
Zendesk Talk features
- Jamie Howarth
- January 12, 2021 00:16
5 votes 2 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
5 votes 1 comment
Calls dropping after a couple seconds of ringing. Answered
- Tedson Gracia
- August 26, 2022 18:16
- Edited
0 votes 2 comments
Text data in Explore Answered
- Andy Schulz
- November 09, 2022 14:09
- Edited
0 votes 2 comments
Zendesk Talk with Video Option Planned
- Shiva Sesham
- June 18, 2021 07:46
4 votes 3 comments
Blind Transfer Answered
- Natalie
- July 30, 2017 19:33
16 votes 23 comments
Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned
- Mark Lee
- January 31, 2017 09:30
41 votes 43 comments
Average wait time message using current queue activity?
- Gary
- February 06, 2019 01:23
19 votes 18 comments
Auto Answer / Auto Accept Feature in ZD Talk
- Jean Gonzaga
- August 18, 2018 22:16
20 votes 17 comments
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered
- Ronit Gieske
- October 24, 2022 16:14
0 votes 3 comments

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