Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Enabling Callback Based on Specific Time Schedule
- Bradley Lowes
- March 29, 2023 12:51
0 votes 0 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
- Warren
- August 19, 2016 14:52
28 votes 36 comments
It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat Not planned
- Kevin Froleiks
- March 23, 2023 19:02
0 votes 1 comment
Notification when x number of Talk agents aren't online during support hours Answered
- Sumaiya Afzal
- February 14, 2020 06:05
2 votes 3 comments
Zendesk Talk: Allow Reporting on Agent Availability Planned
- Mary Cheung
- November 28, 2018 20:12
110 votes 160 comments
CSAT For Talk Answered
- 729 Solutions
- Community Moderator
- June 07, 2019 15:17
8 votes 38 comments
Need to have visibility on who hung up first Not planned
- Benny Samuel
- January 27, 2022 21:21
15 votes 17 comments
Zendesk Talk with Video Option Not planned
- Shiva Sesham
- June 18, 2021 07:46
5 votes 4 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
24 votes 90 comments
Zendesk talk - Segregation of phone numbers Answered
- Kirsty White
- November 07, 2022 07:25
6 votes 3 comments
Custom permission levels in Talk Answered
- Shona
- February 22, 2023 22:24
1 vote 3 comments
Looking for technical info on how best to integrate Talk with 3CX Answered
- Pierre M Camilleri
- March 09, 2023 13:54
0 votes 2 comments
unsuccessful outbound calls Answered
- Andre Siewert
- January 20, 2023 15:09
1 vote 2 comments
IVR Routing by customer type and then enquiry type? Answered
- Bradley Lowes
- March 01, 2023 11:57
0 votes 1 comment
Programmatically Act on Telephony Events / Agent Assist Not planned
- Alan Klein
- March 02, 2023 18:51
1 vote 1 comment
How to change audio output settings in Zendesk Talk? Answered
- Justin Pincar
- March 08, 2023 22:47
0 votes 1 comment
Agent ID Available in API when call is not conneceted Answered
- Michael Colm Hayes
- March 09, 2023 09:28
0 votes 1 comment
Disable reading back the number for callback request Not planned
- Cora Demeester
- March 13, 2023 08:17
4 votes 1 comment
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 28 comments
Restrict Talk lines to specific groups Not planned
- Nathalie F.
- January 24, 2022 07:15
4 votes 2 comments
Pausing Call Recording Mid-Call for PCI Compliance
- Joey Rosati
- February 10, 2020 20:44
2 votes 5 comments
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
37 votes 30 comments
India number Not planned
- Mamantha
- September 28, 2021 08:07
0 votes 2 comments
Allow option to block calls from Unknown Callers Answered
- Stephen Senez
- February 28, 2023 10:43
- Edited
1 vote 2 comments
Enabling Talk CSAT ratings over the phone Answered
- Dominic Payton
- January 26, 2023 22:14
2 votes 2 comments
Telecommunications Relay Service Not planned
- Arun Krishnan
- December 23, 2021 18:52
2 votes 2 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
16 votes 16 comments
Adding Talk to messaging Answered
- Mostafa Aref
- February 16, 2022 14:04
1 vote 4 comments

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