Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Digital calls, priorities calls routing1 vote 0 comments
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Access to Phone Numbers that Abandon in IVR0 votes 1 comment
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CSAT For Talk2 votes 25 comments
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We don't need a Contributor0 votes 0 comments
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail48 votes 32 comments
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Transfer to Offline Agent13 votes 11 comments
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Assign default outbound call number to an agent0 votes 0 comments
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Internal calling Zendesk0 votes 1 comment
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Online for certain groups only Answered2 votes 3 comments
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Change default country pre-fix for callbacks in web widget2 votes 1 comment
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Zendesk Talk: Allow Reporting on Agent Availability Planned48 votes 44 comments
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Users navigating away from the page during a digital line call2 votes 0 comments
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Group routing Answered2 votes 10 comments
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Limit agents ability to listen to recordings7 votes 5 comments
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Zendesk Talk- Can we get it added on Zapier? Not planned0 votes 1 comment
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Talk metrics in local time Answered1 vote 1 comment
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IVR Menu - "Add Another" route button option Answered0 votes 1 comment
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Caller ID on outbound calls12 votes 17 comments
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Customizable Outbound Caller ID10 votes 6 comments
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Auto Answer / Auto Accept Feature in ZD Talk14 votes 12 comments
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Telecommunications Relay Service Not planned2 votes 1 comment
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Digital Line & Authenticated Users Answered2 votes 1 comment
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Feature Request - Count of Holds per Call Answered1 vote 1 comment
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Play recording while caller is waiting in the queue Answered2 votes 3 comments
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Zendesk Talk - Outbound Call Greeting10 votes 7 comments
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Phone volume low Answered1 vote 1 comment
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Ability to see option pressed on an IVR18 votes 9 comments