Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Zendesk Talk: Allow Reporting on Agent Availability Planned
- Mary Cheung
- November 28, 2018 20:12
74 votes 80 comments
Summary of phone tickets
- Andreas Sobing
- July 05, 2022 09:36
0 votes 0 comments
Talk Team Leader Role Answered
- Nancy Caldwell
- May 27, 2022 14:16
6 votes 8 comments
Zendesk Talk Organize/Filter Outbound Lines
- Layla Murphy
- July 01, 2022 02:56
0 votes 0 comments
More VM options Answered
- Pam Carter
- June 23, 2022 13:14
0 votes 1 comment
Online for certain groups only Answered
- Adrian Bishop
- December 08, 2021 13:19
2 votes 6 comments
New tools to track Zendesk Talk issues Answered
- Andrew Chu
- June 20, 2022 12:41
0 votes 3 comments
Outgoing ring tone too high
- Emma Löfström
- May 04, 2021 07:06
1 vote 2 comments
Feedback: IVR SMS option Answered
- Raphaël Péguet
- June 20, 2022 06:39
0 votes 1 comment
Pop up window appearing when incoming call , showing extra info for agents for that brand Answered
- Brecht Smit
- February 18, 2022 14:13
- Edited
2 votes 2 comments
Fix routing of calls for agents that miss or decline Answered
- Scheduling Manager
- March 23, 2022 22:58
10 votes 5 comments
Enabling end-users to identify their position in the call waiting queue Answered
- Al Hafiz
- June 14, 2022 01:38
2 votes 2 comments
Troubleshoot Integration of Ring Central with Zendesk Support Answered
- Russ Medina
- June 17, 2022 18:05
0 votes 2 comments
Toggling Holds Between Multiple Calls on Talk
- Tony Villi
- January 18, 2022 19:15
0 votes 1 comment
Don't Change Previous Note Content Answered
- Sara Ledger
- May 20, 2022 12:22
1 vote 7 comments
Callbacks Support hours Answered
- Sydney Neubauer
- June 09, 2022 21:02
3 votes 1 comment
Zendesk Talk - Auto Log Off Agents Answered
- Whitney Votaw
- September 04, 2021 05:59
4 votes 5 comments
Queue Position number Answered
- Ian Hunt
- February 09, 2022 15:10
4 votes 4 comments
Allow visibility into the phone queue
- Dylan Saunders
- March 19, 2021 00:38
25 votes 11 comments
Display length of hold
- Mylin Wright
- July 27, 2020 18:38
8 votes 2 comments
Need to have visibility on who hung up first Not planned
- Benny Samuel
- January 27, 2022 21:21
8 votes 5 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
20 votes 80 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
- Warren
- August 19, 2016 14:52
25 votes 29 comments
Zendesk IVR cross platform support - Point to Support or Sell Instance. Answered
- Amie Brennan
- June 03, 2022 03:30
1 vote 2 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 23 comments
Dual Support & Sell Talk Business Verification Answered
- Amie Brennan
- May 27, 2022 00:35
6 votes 1 comment
Limit agents ability to listen to recordings
- Liam Kelly
- December 04, 2020 18:45
12 votes 10 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
51 votes 33 comments

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