Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Zendesk Talk: Allow Reporting on Agent Availability Planned74 votes 80 comments
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Summary of phone tickets0 votes 0 comments
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Talk Team Leader Role Answered6 votes 8 comments
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Zendesk Talk Organize/Filter Outbound Lines0 votes 0 comments
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More VM options Answered0 votes 1 comment
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Online for certain groups only Answered2 votes 6 comments
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New tools to track Zendesk Talk issues Answered0 votes 3 comments
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Outgoing ring tone too high1 vote 2 comments
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Feedback: IVR SMS option Answered0 votes 1 comment
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Pop up window appearing when incoming call , showing extra info for agents for that brand Answered2 votes 2 comments
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Fix routing of calls for agents that miss or decline Answered10 votes 5 comments
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Enabling end-users to identify their position in the call waiting queue Answered2 votes 2 comments
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Troubleshoot Integration of Ring Central with Zendesk Support Answered0 votes 2 comments
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Toggling Holds Between Multiple Calls on Talk0 votes 1 comment
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Don't Change Previous Note Content Answered1 vote 7 comments
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Callbacks Support hours Answered3 votes 1 comment
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Zendesk Talk - Auto Log Off Agents Answered4 votes 5 comments
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Queue Position number Answered4 votes 4 comments
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Allow visibility into the phone queue25 votes 11 comments
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Display length of hold8 votes 2 comments
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Need to have visibility on who hung up first Not planned8 votes 5 comments
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Zendesk Voice: New call notification through speakers, call through headset Answered20 votes 80 comments
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice25 votes 29 comments
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Zendesk IVR cross platform support - Point to Support or Sell Instance. Answered1 vote 2 comments
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IVR Welcome Message repeat option Answered25 votes 23 comments
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Dual Support & Sell Talk Business Verification Answered6 votes 1 comment
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Limit agents ability to listen to recordings12 votes 10 comments
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered51 votes 33 comments