Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Routing Zendesk Talk calls to multiple agents at the same time Answered
- Paul Shoobridge
- January 04, 2017 16:38
151 votes 140 comments
Zendesk Talk: Allow Reporting on Agent Availability Planned
- Mary Cheung
- November 28, 2018 20:12
110 votes 157 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
54 votes 34 comments
Zendesk Talk Mobile App Planned
- Natalie Doran
- August 16, 2017 19:52
50 votes 59 comments
Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned
- Mark Lee
- January 31, 2017 09:30
41 votes 43 comments
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
37 votes 30 comments
Agent Talk status for reporting purposes Planned
- Dionne
- March 08, 2017 19:36
36 votes 41 comments
Strip signature from proactive texts Completed
- Larry Fleischer
- January 30, 2017 20:48
30 votes 23 comments
Allow visibility into the phone queue
- Dylan Saunders
- March 19, 2021 00:38
28 votes 17 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
- Warren
- August 19, 2016 14:52
28 votes 35 comments
Transfer Calls to Away agent Completed
- Carsten - Proventic.dk
- Community Moderator
- March 13, 2019 09:26
25 votes 17 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 23 comments
Caller ID on outbound calls Answered
- Austin Beck
- May 15, 2019 15:36
24 votes 25 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
24 votes 90 comments
Ability to see option pressed on an IVR Answered
- Christopher Kenrick
- April 16, 2019 11:06
23 votes 15 comments
Zendesk Talk - Warm transfer to Agent groups Answered
- Chad Susa
- March 25, 2020 06:35
20 votes 12 comments
Auto Answer / Auto Accept Feature in ZD Talk
- Jean Gonzaga
- August 18, 2018 22:16
20 votes 18 comments
Average wait time message using current queue activity?
- Gary
- February 06, 2019 01:23
19 votes 19 comments
Transfer to Offline Agent Completed
- Jose Gonzales
- March 08, 2018 17:45
19 votes 13 comments
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
19 votes 28 comments
Blind Transfer Answered
- Natalie
- July 30, 2017 19:33
17 votes 23 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J.
- August 02, 2021 16:39
16 votes 6 comments
Limit agents ability to listen to recordings Answered
- Liam Kelly
- December 04, 2020 18:45
16 votes 16 comments
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
15 votes 11 comments
Need to have visibility on who hung up first Not planned
- Benny Samuel
- January 27, 2022 21:21
14 votes 17 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
12 votes 20 comments
Fix routing of calls for agents that miss or decline Answered
- Scheduling Manager
- March 23, 2022 22:58
11 votes 11 comments
Feature request: Zendesk Talk - set maximum queue wait time per number
- Lee Burkhill
- May 11, 2020 15:46
10 votes 12 comments

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