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Feedback - Voice (Talk)
Share your feedback, ideas and experiences related to the use of Voice (Talk).
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Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...
Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. This sho...
Posted Dec 02, 2024 · Cassandra Ramos
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We have a standard policy to suspend users from logging in due to inactivity or expiration of support contract. However,...
Posted Feb 10, 2025 · Matthew Surowiec
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Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...
Posted Apr 20, 2012 · Donny Wyatt
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We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain line...
Posted Jan 13, 2022 · Annelisa Brown
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Feature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options gree...
Posted Jul 15, 2021 · annie.wu
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Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps ...
Posted Aug 19, 2016 · Warren
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Call back options after hours
Answered
Hi, We would like to offer our customers good customer experience by offering them call back option if they happen to c...
Posted Aug 17, 2022 · Niina Tuominen
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Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key. Zendesk will only inc...
Posted Oct 31, 2024 · Thalia
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