Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Feedback: Explore attribute "Call group is default" is Wrong
- Raphaël Péguet
- September 22, 2022 15:17
- Edited
0 votes 0 comments
Zendesk talk: Viewing who disconnected the line on a call
- Christopher Powell
- September 20, 2022 20:43
2 votes 0 comments
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered
- Moran Ross Gilboa
- September 19, 2022 20:57
5 votes 6 comments
Feature request: New status for talk allows only calls come through if no one else is Online Answered
- Noora Kahila
- September 19, 2022 05:41
4 votes 1 comment
Call Recordings in Stereo
- Alex Richards
- September 16, 2022 08:26
0 votes 2 comments
End-User Provide Contact Details for Digital Line
- Nick S
- September 15, 2022 04:14
0 votes 0 comments
Notify customers when an agent is free to take a call
- Daniel
- September 13, 2022 14:05
0 votes 1 comment
Zendesk Talk Rights concerns
- Sachin Ghume
- September 13, 2022 13:27
0 votes 0 comments
Real time Voice transcription
- Bhagyaraju Pati
- September 13, 2022 12:16
1 vote 1 comment
Different threads for same SMS customer? Answered
- Bradley Artman
- September 09, 2022 18:10
0 votes 1 comment
Improve Average Wait Time Calculations + Add periodic messaging
- Chelsea VanSolkema
- September 08, 2022 12:26
0 votes 0 comments
Automatically Switch to Offline Status in Case of Tech Issue Answered
- Φάνης Τ.
- August 29, 2022 09:44
0 votes 1 comment
Calls dropping after a couple seconds of ringing. Answered
- Tedson Gracia
- August 26, 2022 18:16
- Edited
0 votes 1 comment
Zendesk Talk - Outbound call to short code numbers Answered
- Jaimin
- August 22, 2022 02:53
0 votes 1 comment
Call back options after hours Answered
- Niina Tuominen
- August 17, 2022 05:19
2 votes 3 comments
Automatic Callback Queue Answered
- Robert Lehman
- August 09, 2022 23:29
1 vote 1 comment
Product feedback: Talk notification sound upon incoming call Answered
- Anastasia Kachanova
- August 02, 2022 16:07
2 votes 2 comments
Text back voice for IVRs Answered
- Suzanne Martin
- July 28, 2022 21:34
0 votes 1 comment
Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered
- Gabrielle Plé
- July 26, 2022 23:13
2 votes 2 comments
Route calls by agents skills Planned
- Sophie St-L.
- July 20, 2022 18:48
- Edited
2 votes 2 comments
Summary of phone tickets Answered
- Andreas Sobing
- July 05, 2022 09:36
0 votes 1 comment
Zendesk Talk Organize/Filter Outbound Lines Answered
- Layla Murphy
- July 01, 2022 02:56
2 votes 3 comments
More VM options Answered
- Pam Carter
- June 23, 2022 13:14
0 votes 1 comment
New tools to track Zendesk Talk issues Answered
- Andrew Chu
- June 20, 2022 12:41
1 vote 4 comments
Feedback: IVR SMS option Answered
- Raphaël Péguet
- June 20, 2022 06:39
0 votes 1 comment
Troubleshoot Integration of Ring Central with Zendesk Support Answered
- Russ Medina
- June 17, 2022 18:05
0 votes 2 comments
Enabling end-users to identify their position in the call waiting queue Answered
- Al Hafiz
- June 14, 2022 01:38
4 votes 2 comments
Callbacks Support hours Answered
- Sydney Neubauer
- June 09, 2022 21:02
3 votes 1 comment

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