Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Notification when x number of Talk agents aren't online during support hours
- Sumaiya Afzal
- February 14, 2020 06:05
0 votes 1 comment
Pausing Call Recording Mid-Call for PCI Compliance
- Joey Rosati
- February 10, 2020 20:44
0 votes 3 comments
Ability to hang up the call after an IVR choice Answered
- Jeanne Ceyrac
- December 05, 2019 11:34
1 vote 1 comment
Talk - History Answered
- Bell Bankova
- October 31, 2019 12:35
0 votes 1 comment
Call Routing to Agents more than once Answered
- Thomas de Silva
- July 31, 2019 12:34
32 votes 28 comments
Average wait time message in multiple languages
- Hege Solheim
- July 31, 2019 07:27
5 votes 5 comments
Zendesk Talk - Skill Routing Answered
- Austin Vieth
- July 26, 2019 17:50
3 votes 1 comment
Zendesk Talk - Outbound Call Greeting Answered
- DJ Jimenez
- July 22, 2019 23:41
13 votes 11 comments
CSAT For Talk
- Brandon Tidd
- Community Moderator
- June 07, 2019 15:17
3 votes 25 comments
Caller ID on outbound calls
- Austin Beck
- May 15, 2019 15:36
19 votes 24 comments
Ability to see option pressed on an IVR
- Christopher Kenrick
- April 16, 2019 11:06
19 votes 10 comments
Transfer Calls to Away agent Completed
- Carsten - Proventic.dk
- Community Moderator
- March 13, 2019 09:26
23 votes 17 comments
Average wait time message using current queue activity?
- Gary Timpane
- February 06, 2019 01:23
18 votes 17 comments
Zendesk Talk: Allow Reporting on Agent Availability Planned
- Mary Cheung
- November 28, 2018 20:12
72 votes 77 comments
Auto Answer / Auto Accept Feature in ZD Talk
- Jean Gonzaga
- August 18, 2018 22:16
19 votes 15 comments
Customizable Outbound Caller ID
- Jorma Vaughn
- August 03, 2018 17:20
11 votes 6 comments
[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Answered
- Stefan Gass
- April 10, 2018 06:48
51 votes 33 comments
Talk Service Level as a Percentage Answered
- Jose Gonzales
- March 08, 2018 18:24
3 votes 18 comments
Transfer to Offline Agent Completed
- Jose Gonzales
- March 08, 2018 17:45
19 votes 13 comments
IVR Welcome Message repeat option Answered
- David Squires
- February 12, 2018 22:07
25 votes 23 comments
Zendesk Talk Mobile App Planned
- Natalie Doran
- August 16, 2017 19:52
45 votes 59 comments
Talk - agents remain available after missed call Answered
- Erin Slovitt
- August 14, 2017 23:31
16 votes 23 comments
Blind Transfer
- Natalie
- July 30, 2017 19:33
14 votes 22 comments
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
11 votes 18 comments
Agent Talk status for reporting purposes Planned
- Dionne
- March 08, 2017 19:36
34 votes 41 comments
Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned
- Mark Lee
- January 31, 2017 09:30
40 votes 44 comments
Strip signature from proactive texts Completed
- Larry
- January 30, 2017 20:48
28 votes 23 comments
Routing Zendesk Talk calls to multiple agents at the same time Answered
- Paul Shoobridge
- January 04, 2017 16:38
143 votes 136 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
- Warren
- August 19, 2016 14:52
25 votes 29 comments
Zendesk Voice: New call notification through speakers, call through headset Answered
- Donny Wyatt
- April 20, 2012 19:53
20 votes 80 comments

Didn't find what you were looking for?