Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Answered
- Ronit Gieske
- October 24, 2022 16:14
0 votes 3 comments
Call and Voicemail Recording Deletions Answered
- Monica
- October 21, 2022 00:21
1 vote 1 comment
Talk - Skills Based Routing Answered
- Thomas O'Donnell
- October 18, 2022 16:58
0 votes 1 comment
missed calls with Talk do not toggle agents to unavailable/DND Planned
- karl FETCH
- October 08, 2022 16:15
1 vote 4 comments
How to reach a manager? Answered
- Michelle Loosman
- October 03, 2022 05:20
0 votes 1 comment
Automated Outbound Calls Answered
- Lily
- September 27, 2022 22:31
0 votes 1 comment
zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Answered
- 長谷川裕剛
- September 26, 2022 05:12
0 votes 1 comment
Feedback: Explore attribute "Call group is default" is Wrong Answered
- Raphaël Péguet - Officers.fr
- September 22, 2022 15:17
- Edited
0 votes 1 comment
Zendesk talk: Viewing who disconnected the line on a call Not planned
- Christopher Powell
- September 20, 2022 20:43
4 votes 4 comments
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Answered
- Moran R. Gilboa
- September 19, 2022 20:57
5 votes 6 comments
Feature request: New status for talk allows only calls come through if no one else is Online Answered
- Noora Kahila
- September 19, 2022 05:41
9 votes 1 comment
Call Recordings in Stereo Answered
- Alex Richards
- September 16, 2022 08:26
0 votes 4 comments
End-User Provide Contact Details for Digital Line Answered
- Nick S
- September 15, 2022 04:14
0 votes 1 comment
Notify customers when an agent is free to take a call Answered
- Daniel
- September 13, 2022 14:05
0 votes 1 comment
Zendesk Talk Rights concerns Answered
- Sachin Ghume
- September 13, 2022 13:27
0 votes 1 comment
Real time Voice transcription Planned
- Bhagyaraju Pati
- September 13, 2022 12:16
1 vote 6 comments
Different threads for same SMS customer? Answered
- Bradley Artman
- September 09, 2022 18:10
1 vote 1 comment
Improve Average Wait Time Calculations + Add periodic messaging Answered
- Chelsea VanSolkema
- September 08, 2022 12:26
0 votes 1 comment
Automatically Switch to Offline Status in Case of Tech Issue Answered
- Φάνης Τ.
- August 29, 2022 09:44
0 votes 1 comment
Calls dropping after a couple seconds of ringing. Answered
- Tedson Gracia
- August 26, 2022 18:16
- Edited
0 votes 2 comments
Zendesk Talk - Outbound call to short code numbers Answered
- Jaimin
- August 22, 2022 02:53
0 votes 1 comment
Call back options after hours Answered
- Niina Tuominen
- August 17, 2022 05:19
2 votes 3 comments
Automatic Callback Queue Answered
- Robert Lehman
- August 09, 2022 23:29
1 vote 1 comment
Product feedback: Talk notification sound upon incoming call Answered
- Anastasia Kachanova
- August 02, 2022 16:07
3 votes 2 comments
Text back voice for IVRs Answered
- Care Team
- July 28, 2022 21:34
1 vote 2 comments
Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered
- Gabrielle Plé (gofor CC Sr. Manager Customer Care)
- July 26, 2022 23:13
3 votes 2 comments
Route calls by agents skills Planned
- Sophie St-L.
- July 20, 2022 18:48
- Edited
2 votes 3 comments
Summary of phone tickets Answered
- Andreas Sobing
- July 05, 2022 09:36
0 votes 1 comment
Zendesk Talk Organize/Filter Outbound Lines Answered
- Layla Murphy
- July 01, 2022 02:56
2 votes 3 comments
More VM options Answered
- Pam Carter
- June 23, 2022 13:14
0 votes 1 comment

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