Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Overflow Message1 vote 0 comments
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Possibility to make outbound call trought the Zendesk Mobile App1 vote 1 comment
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What's New webinar - March 3, 20210 votes 0 comments
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Recording laws and Talk6 votes 4 comments
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After a group, need an overflow routing to an IVR1 vote 0 comments
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Allow entering of exiting ticket on inbound calls0 votes 0 comments
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Outbound restrict per country0 votes 0 comments
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Separating Work and Cell Numbers in User Profiles3 votes 1 comment
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CSAT via SMS | How do we short the satisfaction url?7 votes 0 comments
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Zendesk Talk Auto Log off Agents and Reporting1 vote 2 comments
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Audit trail for call prior to ticket?1 vote 1 comment
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What's new in Zendesk - January 2021 product updates0 votes 1 comment
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Dedicated greeting for alert or announcement messages2 votes 0 comments
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Zendesk Talk features5 votes 2 comments
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IVR Agent Flow2 votes 0 comments
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Quick Call Function picks randomly numbers for Outbound call Not planned5 votes 2 comments
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Language Message average waiting time5 votes 2 comments
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Limit agents ability to listen to recordings Answered16 votes 16 comments
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Ability to indicate phone type (mobile or landline) Not planned2 votes 3 comments
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ReRoute Missed Calls Answered8 votes 8 comments
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Zendesk Talk: Signal / Tone when call is connected6 votes 3 comments
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Display length of hold8 votes 2 comments
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Ability to receive calls through the Zendesk app9 votes 6 comments
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Max time limit for agents to be away3 votes 1 comment
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Feature request: Zendesk Talk - set maximum queue wait time per number10 votes 12 comments
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Communication between Shopify and ZenDesk Talk0 votes 2 comments
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Zendesk Talk - Warm transfer to Agent groups Answered20 votes 12 comments
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Zendesk Talk | Agent can Talk to another agent9 votes 6 comments