Feedback - Help Center (Guide)

Share feedback or ideas to improve the Zendesk Help Center (Guide) product, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:27
2 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:39
1 vote 0 comments
Guide: Knowledge Management roadmap Pinned Featured
- Katarzyna Karpinska
- Zendesk Product Manager
- November 08, 2021 13:36
- Edited
38 votes 29 comments
Allow articles to be posted to multiple sections Planned
- Kyle McCann
- June 29, 2012 23:51
447 votes 438 comments
Enable custom ticket field columns to be added to the request table in Help Center my activities page Planned
- Annastashia Cambridge
- May 31, 2014 03:26
172 votes 158 comments
Copy / Duplicate Help Centre articles Planned
- Craig Clarke
- March 17, 2015 17:39
149 votes 143 comments
CSS branding not applied to sign in page (Help Center)
- Ronny
- September 12, 2013 07:15
143 votes 145 comments
Follow article feature to notify users of article content updates
- Anita Lee
- October 22, 2014 22:19
136 votes 115 comments
Drop Down Field: Searchable Planned
- Julian
- April 23, 2018 20:27
110 votes 54 comments
Help Center - improve 'was this article helpful' and allow user to leave reasons
- Joel Hellman
- December 06, 2016 14:44
96 votes 72 comments
Add Submit A Request for Agents Completed
- Mcconnon, Carl
- June 05, 2014 16:40
92 votes 111 comments
Help Center Article Editor needs to support (easy) source code formatting
- Jordan Weaver
- January 20, 2014 19:36
87 votes 76 comments
Allow Redirect of Urls Planned
- Patrick Richards
- May 22, 2013 14:48
68 votes 47 comments
Customize Help Center "Follow section" email notification
- Joris Heuberger
- February 06, 2015 10:27
66 votes 63 comments
Ability to show On-hold Status on Customer Portal Planned
- Emily McDaniel
- February 24, 2014 15:20
62 votes 85 comments
Manage tags/labels in Help Center articles Completed
- Marybeth Sklar
- January 30, 2015 16:23
56 votes 47 comments
Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions
- A.J. Bouchard
- August 17, 2021 22:31
53 votes 21 comments
Internal Comments on Guide Articles
- The Original DKNY
- June 08, 2017 23:38
49 votes 45 comments
Find and replace
- Zoe
- May 05, 2021 16:38
46 votes 50 comments
Improvements to Rapid Resolve
- Terry Knox
- May 16, 2019 08:16
45 votes 21 comments
Share articles across multiple brand accounts Planned
- Joti
- March 18, 2015 17:19
44 votes 40 comments
Reset the "Did you find this helpful?" rating for revised articles
- Meghan Doherty
- January 17, 2018 17:53
41 votes 66 comments
Additional Bulk Article - "Publish in section" Not planned
- Matt McCluskey
- March 21, 2019 20:15
40 votes 40 comments
Guide Articles - export to PDF
- Gary Mariscal
- May 13, 2021 18:13
38 votes 28 comments
Approve user sign-up to Help Center
- Jim Walker
- March 11, 2013 14:14
37 votes 36 comments
Notifications for updated content in articles
- Boryana Beleva
- December 20, 2021 12:37
36 votes 14 comments
Knowledge Article Templates
- Steve Weber
- March 02, 2018 22:57
34 votes 38 comments
Feature Request: Add a notification banner to Help Center
- Alejandro Colon
- June 08, 2020 14:12
31 votes 35 comments
The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments
- Mercedes Peters
- April 08, 2019 11:42
31 votes 18 comments
Help Center: Reusable content Planned
- Laura Rubin
- March 18, 2015 19:14
29 votes 29 comments

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