Feedback - Help Center (Guide)
New postShare feedback or ideas to improve the Zendesk Help Center (Guide) product, vote on ideas you like, and hear from other users.
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Include Community Discussion content in the bot11 votes 10 comments
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"Visible to" no longer defaults to "Everyone" Answered17 votes 33 comments
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Product Suggestion: Can you add email notification when articles are published?7 votes 19 comments
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Add a category filter on the Knowledge Capture app12 votes 21 comments
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Slack integration with Guide25 votes 30 comments
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Drop Down Field: Searchable Planned112 votes 58 comments
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Knowledge Article Templates35 votes 43 comments
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Reset the "Did you find this helpful?" rating for revised articles44 votes 67 comments
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Internal Comments on Guide Articles52 votes 49 comments
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Help Center - improve 'was this article helpful' and allow user to leave reasons96 votes 72 comments
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Implementing a search results sidebar filter like Zendesk's6 votes 18 comments
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Make it easier to create anchor links to sub-sections of an article18 votes 22 comments
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Ability to export filtered list of articles from Manage articles28 votes 31 comments
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Embed a PDF in Help Center articles6 votes 32 comments
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Help Center: Reusable content Planned29 votes 29 comments
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Share articles across multiple brand accounts Completed44 votes 40 comments
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Copy / Duplicate Help Centre articles Planned150 votes 143 comments
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Customize Help Center "Follow section" email notification67 votes 63 comments
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Manage tags/labels in Help Center articles Completed56 votes 47 comments
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Help Center Articles containing both internal and external content19 votes 26 comments
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Follow article feature to notify users of article content updates143 votes 121 comments
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Add Submit A Request for Agents Completed92 votes 111 comments
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Enable custom ticket field columns to be added to the request table in Help Center my activities page Planned172 votes 158 comments
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Ability to show On-hold Status on Customer Portal Planned62 votes 85 comments
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Help Center Article Editor needs to support (easy) source code formatting87 votes 76 comments
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How do you format tables in Help Center?17 votes 58 comments
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CSS branding not applied to sign in page (Help Center)145 votes 147 comments
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Allow Redirect of Urls Planned71 votes 52 comments
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Approve user sign-up to Help Center38 votes 36 comments
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Allow articles to be posted to multiple sections Planned451 votes 442 comments