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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Upcoming webinar - Building your ideal Zendesk account - Creating templates for repetitive tickets
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      The Zendesk team is happy to announce the third episode of the

      Posted Mar 11, 2025 · Brett Bowser

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      Index of Zendesk Community discussion topics
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      Not sure where to post your question or what you can do in the Zendesk Community? This guide is here to help! If you hav...

      Posted Jan 02, 2024 · Brett Bowser

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      Help us improve Zendesk video content: Share your feedback!
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      Hello, Zendesk Community! Through your responses to our survey on this website, we’ve heard from you that you’d like mor...

      Posted Aug 13, 2024 · Mackenzie Krueger

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      How to ask a question in the Zendesk Community
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      You have questions - and the community has answers - but only if we can understand what you're asking. Here are some qui...

      Posted Sep 26, 2022 · Nicole Saunders

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      Zendesk Community Code of Conduct
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      Welcome to the Zendesk Community, your place to connect with your peers to learn, share, and collaborate. We’re excited ...

      Posted Oct 20, 2021 · Brett Bowser

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      Upcoming webinar - Building your ideal Zendesk account - Part 1 Organizing your team
      Hey there Zendesk community, We’re excited to kick off our Zendesk essentials: Live tutorials series with our first webi...

      Posted Feb 25, 2025 · Brett Bowser

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      Upcoming webinar - Building your ideal Zendesk account - Part 2: Automating ticket assignments
      The Zendesk team is excited to announce the second episode of the

      Posted Mar 04, 2025 · Brett Bowser

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      Zendesk Brand Spaces EAP launch!
      Hello Zendesk community, We're excited to roll out the early access program for

      Posted Feb 20, 2024 · Brett Bowser

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      Announcing Approvals EAP
      We are happy to announce an Approvals feature for Agents so that they can send the approval request to other users in Ze...

      Posted Mar 05, 2025 · Shawna James

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      Announcing new WFM EAP - Unassigned Shifts
      Hey everyone, We are thrilled to launch a new EAP for our Community called Unassigned Shifts. The WFM team is bringing y...

      Posted Mar 04, 2025 · Shawna James

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