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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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Not sure where to post your question or what you can do in the Zendesk Community? This guide is here to help! If you hav...

Posted Jan 02, 2024 · Brett Bowser

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Hello, Zendesk Community! Through your responses to our survey on this website, we’ve heard from you that you’d like mor...

Posted Aug 13, 2024 · Mackenzie Krueger

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You have questions - and the community has answers - but only if we can understand what you're asking.  Here are some q...

Posted Sep 26, 2022 · Nicole Saunders

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Welcome to the Zendesk Community, your place to connect with your peers to learn, share, and collaborate. We’re excited ...

Posted Oct 20, 2021 · Brett Bowser

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If you need to auto-update ticket fields in Zendesk, Proactive Campaigns now offers a seamless solution. You can upload ...

Posted Feb 12, 2025 · Growthdot

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Dear Community,   We are thrilled to bring you a new EAP focused on Omnichannel Engagements API.   Note: The omnichannel...

Posted Feb 11, 2025 · Shawna James

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Hi everyone!  If you’re looking for an efficient way to communicate with customers directly on their mobile devices, SMS...

Posted Jan 21, 2025 · Growthdot

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We are excited to present a new EAP to our Zendesk Customers, Sandbox Configuration Management.    Sandbox Configuration...

Posted Jan 06, 2025 · Shawna James

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Hey Community!   The Zendesk Marketplace Apps team is thrilled to share that we’re potentially working on an exciting ...

Posted Feb 27, 2024 · Kolten Kittleson

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Hello everyone! We are thrilled to announce an upcoming EAP to our Community: Zendesk Sandbox for Data Masking Organizat...

Posted Oct 22, 2024 · Shawna James

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