Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Automatic Switch from Messaging to Email Channels Post Chat3 votes 2 comments
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Capability to leave autoresponses to idle end users that chat with us4 votes 1 comment
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[ZD] 'Updater' condition in View0 votes 2 comments
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zChat.removeTags cannot remove tags when using Agent Workspace0 votes 3 comments
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Messaging proactive greetings multiple languages1 vote 1 comment
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Messaging Web Widget - New undocumented Viewed Pages Feature0 votes 1 comment
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Link authenticated conversation to existing end-user instead of creating new user (Messaging) Planned1 vote 3 comments
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Disable automatic translation warning1 vote 0 comments
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Getting Issue with Android 11 Messaging0 votes 2 comments
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Reassign a chat without ending a chat1 vote 1 comment
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Zendesk Messaging - continuous conversations - Customization of Message and Email needed Answered4 votes 2 comments
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Ability to copy and backup bot flows and steps.2 votes 2 comments
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Please move the macro box back to where it was!5 votes 0 comments
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Zendesk Support Messaging instead of Mail - Drawbacks1 vote 1 comment
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Czech language support for Messaging bots0 votes 2 comments
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Custom chat launcher1 vote 1 comment
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4 chats and that's it? Not enough space for chats in agent workspace3 votes 1 comment
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ban visitors in agent workspace5 votes 1 comment
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Creating follow up automatically after solving ticket in agent workspace4 votes 1 comment
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Dispute0 votes 1 comment
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Image copy to Zendesk chat widget from shortcut key enable required0 votes 5 comments
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Google Analytics Tracking on Web Widget Answered0 votes 3 comments
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Use 'present options' feature to tailor articles shown in Bot flow1 vote 2 comments