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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Posted Mar 08, 2023 · Jonathan Aniano

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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...

Posted Feb 18, 2025 · AntonMi

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Olá,   Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas...

Posted Feb 20, 2025 · Supermercados Pague Menos (MK)

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We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...

Posted Jul 20, 2023 · Roel Bongartz

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Posted Feb 10, 2025 · Matthew Surowiec

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We are unable to sign into our dashboard and our website chat has been shut down all day.  I have repeatedly asked for a...

Posted Oct 26, 2023 · Swag

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Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...

Posted Dec 27, 2022 · Jeremy Mifsud

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Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...

Posted Feb 03, 2022 · Ria Harris

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