Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Chat: apply tags to end user in Support (not only to one chat session)0 votes 0 comments
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Chat: continuity of user over sessions1 vote 0 comments
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Chat trigger metrics to measure efficacy0 votes 0 comments
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Emojis in Chat triggers1 vote 2 comments
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Custom email for different page widgets1 vote 1 comment
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"::" hierarchy drop-down list in the messaging chat flow builder3 votes 0 comments
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Web Widget (chat) showing old content0 votes 1 comment
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Have [options] in macros for agent workspace live chat agents.0 votes 1 comment
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Estimated date for Banning and IP Addresses in chat0 votes 1 comment
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Choose a department menu not closing on mobile0 votes 0 comments
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Tick next to department0 votes 1 comment
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Zendesk Chat - A way to get the chat id without using a Chat Sidebar app Answered1 vote 1 comment
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Feature request: the new metric capture the time consumed in chat transfer and assignment stage Answered1 vote 1 comment
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Customizing web widget text color in the header when using messaging1 vote 1 comment
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email address of the end user is not visible in Agent Workspace5 votes 1 comment
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WhatsApp Channels - Does not allow voice announcement1 vote 1 comment
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Social Messaging - Post Reference in Ticket2 votes 1 comment
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Automatic Switch from Messaging to Email Channels Post Chat Answered4 votes 4 comments
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Capability to leave autoresponses to idle end users that chat with us7 votes 3 comments
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[ZD] 'Updater' condition in View0 votes 2 comments
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zChat.removeTags cannot remove tags when using Agent Workspace0 votes 3 comments
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Messaging proactive greetings multiple languages1 vote 1 comment
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Messaging Web Widget - New undocumented Viewed Pages Feature Answered0 votes 1 comment
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Link authenticated conversation to existing end-user instead of creating new user (Messaging) Planned2 votes 6 comments
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Disable automatic translation warning2 votes 1 comment