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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!
No one knows our...Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...
Posted Mar 08, 2023 · Jonathan Aniano
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Hello, I was wondering if there is a way to transfer a Messaging chat (messaging channel) from agent-1 to another agent-...
Posted Mar 28, 2025 · Matthew Belles
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During testing in our operation, we evaluated both the automatic inactivity feature and the message session trigger for ...
Posted Apr 03, 2025 · Renan Oliveira Bomfim
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Hi, Currently the bot builder for AI agents allows only for manual translation of messages, but not options presented to...
Posted Apr 03, 2025 · Martyna Pietrzak
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Currently, the customer overview fields aren't translatable, which goes against the goal of having all content in our cl...
Posted Mar 31, 2025 · David Rocha
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At the moment, regardless of what agent status is used, if omnichannel routing is enabled, the conversation counter is e...
Posted Apr 01, 2025 · Marius Gavril
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Wrap Up Time for Chat Tickets
Answered
Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents find ...
Posted Nov 09, 2021 · Rina
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Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it ...
Posted Feb 09, 2025 · Nikki Mier
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