Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:29
0 votes 1 comment
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:41
0 votes 0 comments
Using Macros in Chat Bot
- David Rackstraw
- July 01, 2022 14:19
0 votes 0 comments
Option to switch between formal and informal AI Answers (Siezen/Duzen)
- Victoria
- June 30, 2022 10:00
0 votes 0 comments
Support Zendesk not available
- Maarten De Raeymaecker
- June 30, 2022 07:23
0 votes 0 comments
Chat: apply tags to end user in Support (not only to one chat session) Answered
- Nikki
- June 28, 2022 20:38
0 votes 2 comments
Chat: continuity of user over sessions Answered
- Nikki
- June 28, 2022 20:09
1 vote 2 comments
Chat trigger metrics to measure efficacy
- Carrie Adkisson
- June 28, 2022 14:33
0 votes 0 comments
Emojis in Chat triggers
- Shehryar Khaliq Lodhi
- June 24, 2022 12:08
1 vote 2 comments
Custom email for different page widgets
- Sam Nalintakath
- June 21, 2022 14:10
1 vote 1 comment
"::" hierarchy drop-down list in the messaging chat flow builder
- Toshihiko Kodama
- June 21, 2022 06:05
3 votes 0 comments
Web Widget (chat) showing old content
- Taylor Parsell
- June 17, 2022 23:34
0 votes 1 comment
Have [options] in macros for agent workspace live chat agents.
- Garegin Asatryan
- June 15, 2022 11:40
0 votes 1 comment
Estimated date for Banning and IP Addresses in chat
- Diedrich Ohlandt
- June 13, 2022 22:43
0 votes 1 comment
Request for Enrich text on chat bot messages, like bold,underline, highlight or the possibility of including images, hyperlinks, videos etc for all suites
- Sebastian Pabon
- June 10, 2022 18:23
5 votes 2 comments
Feedback Enrich text on chat bot messages, like bold,underline, highlight or the possibility of including images, hyperlinks, videos etc for normal suites and not only for enterprise or above
- Sebastian Pabon
- June 10, 2022 18:14
1 vote 1 comment
Choose a department menu not closing on mobile
- Luke Swaddle
- June 07, 2022 13:00
- Edited
0 votes 0 comments
Tick next to department
- Luke Swaddle
- June 07, 2022 12:40
- Edited
0 votes 1 comment
Zendesk Chat - A way to get the chat id without using a Chat Sidebar app Answered
- Ron Schwartz
- June 07, 2022 08:10
1 vote 1 comment
Feature request: the new metric capture the time consumed in chat transfer and assignment stage Answered
- Adam Zhong
- June 01, 2022 07:58
1 vote 1 comment
Customizing web widget text color in the header when using messaging
- Trudy Slaght
- May 31, 2022 19:19
1 vote 1 comment
email address of the end user is not visible in Agent Workspace
- Michael Tzafrir
- June 07, 2022 07:04
- Edited
5 votes 1 comment
WhatsApp Channels - Does not allow voice announcement
- Angel Alonso
- May 27, 2022 09:33
1 vote 1 comment
Social Messaging - Post Reference in Ticket
- Luke Hutchings
- May 26, 2022 20:11
2 votes 1 comment
Automatic Switch from Messaging to Email Channels Post Chat Answered
- Matt Foley
- May 20, 2022 17:04
- Edited
4 votes 4 comments
Capability to leave autoresponses to idle end users that chat with us
- Shane Monaco
- May 20, 2022 12:19
8 votes 3 comments
[ZD] 'Updater' condition in View
- Siana
- May 19, 2022 07:33
0 votes 2 comments
zChat.removeTags cannot remove tags when using Agent Workspace
- Tokugawa Yusuke
- May 11, 2022 14:55
0 votes 3 comments
Messaging proactive greetings multiple languages
- Prasanth P
- May 11, 2022 01:58
- Edited
1 vote 1 comment
Feature Request: Capability to suppress the "Operating hours have started" Notification
- Shane Monaco
- May 09, 2022 12:36
10 votes 6 comments

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