Feedback - Chat and Messaging (Chat)
New postShare your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Any pop-up notification recommended?0 votes 0 comments
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Using a custom form to add fields to the web widget Answered0 votes 6 comments
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Chat widget alignment on different pages Not planned1 vote 1 comment
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Some very critical improvements you guys have to include2 votes 0 comments
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Better displaying of self-serve content Answered0 votes 1 comment
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Have department field assign on reconnect Answered0 votes 1 comment
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Chat triggers & tags for measuring effectiveness0 votes 0 comments
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Messaging Widget Customisations7 votes 1 comment
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Setting for Admin to Control Notification Settings about Missed Chats1 vote 0 comments
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Repost: Feature Request: Give Admins Ability to Change Agent Status Answered4 votes 6 comments
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Chat badge overlaps with the classic web widget Answered0 votes 3 comments
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Block chat or delete chat Answered0 votes 1 comment
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It's 2023 - is there going to be a change to the dropped chat logic? Answered0 votes 1 comment
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Management Ability to Switch status in chat1 vote 1 comment
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메시징 채널에 처음부터 다시 시작하기 기능 넣어주세요0 votes 2 comments
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Chat - How to display custom message Answered0 votes 1 comment
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The bot cannot find articles from other brands in Flow Builder.2 votes 4 comments
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Ability to remove sending chatbot summaries by email0 votes 4 comments
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Chat bot Title0 votes 3 comments
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Bulleted and numbered list for Flow Builder0 votes 0 comments
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Removing the chat widget manually Answered0 votes 1 comment
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Request: Add Time-Based Messaging Triggers similar to Chat7 votes 4 comments
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Holiday Hours Scheduling is not applying properly to Zendesk Messaging2 votes 2 comments
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Messaging Agent Transfer Experience Needs Improvement9 votes 2 comments
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Proactive Chat - send message when offline Answered0 votes 1 comment
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Accessibility issues with chat widget0 votes 1 comment
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Redaction in Messaging/Answerbot7 votes 1 comment