Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Regarding upcoming changes to Answerbot and Flow Builder Pinned
- Jonathan Aniano
- Zendesk SVP, Product
- March 08, 2023 20:23
- Edited
4 votes 39 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:29
0 votes 1 comment
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:41
0 votes 0 comments
Ability for admins to logout agents
- Katrin Geske
- March 01, 2017 12:57
46 votes 66 comments
possibility to start a new chat conversation in our bot
- Iu Alemany
- November 17, 2021 08:52
33 votes 56 comments
Add "Back" step in "Flow Builder"
- Masako K
- November 26, 2021 08:07
- Edited
56 votes 53 comments
Close/End Chat button Not planned
- Glenn Wanamaker
- March 06, 2015 19:35
43 votes 51 comments
Preview text as customer is typing Not planned
- Andy
- May 19, 2015 19:51
45 votes 46 comments
Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
59 votes 39 comments
No IPs available in Chat
- Meg Gallear-Ouimet
- July 01, 2021 00:13
23 votes 32 comments
Unhide/hide messaging widget Planned
- Natasha Heiner
- July 13, 2021 09:32
6 votes 29 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
12 votes 28 comments
Agent Workspace: Notification when chat is transferred to agent Completed
- Dana Martell
- July 15, 2021 17:10
21 votes 27 comments
Change Enter key from being Send button. Answered
- Alexa Denner
- March 20, 2017 23:33
10 votes 26 comments
Answer Bot / Messaging - Insert Custom Links
- Morgan King
- February 02, 2022 13:40
- Edited
26 votes 24 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
23 votes 24 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
15 votes 22 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 22 comments
Feature Request: Adjust Chat Timeout Period Not planned
- Alex Almanza
- September 20, 2017 19:01
46 votes 21 comments
Reporting on Availability Time in Chat Planned
- Jay McCormack
- May 06, 2020 19:49
10 votes 18 comments
Messaging does not support sound notification Completed
- Pedro Reis
- November 16, 2021 11:21
4 votes 17 comments
TIME on chat transcript email is not set to my timezone Answered
- Kristina Roberson
- February 01, 2018 18:40
4 votes 17 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
14 votes 15 comments
'Assume agent' /'Log in as' option Answered
- Sam Trachtenberg
- November 15, 2016 07:36
4 votes 14 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
16 votes 14 comments
Ticket Subject Unchangable Answered
- Ria Harris
- November 15, 2021 15:20
8 votes 13 comments
New feature requests: Answer Bot Feedback Flow Customization
- Vanny
- March 15, 2021 08:01
9 votes 13 comments
Please Stop Solving My Tickets Without Telling Me Answered
- CJ Johnson
- November 10, 2021 00:02
0 votes 12 comments
iOS Chat SDK v2 greeting words not appearing when all fields are fulfilled.
- bing wen
- January 14, 2021 11:23
3 votes 12 comments
Add first name shortcut in chat
- David M.
- August 27, 2020 15:46
15 votes 12 comments

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