Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Live Chat transcript - User name listed rather than business name Answered1 vote 1 comment
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Messaging JWT user authentication- update user profile? Answered0 votes 1 comment
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"Go online" pop up window Answered0 votes 1 comment
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Why is the query string from the Chat auth flow returned with a hash (#) instead of a question mark? Answered0 votes 1 comment
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Using a text link to have live chat pop out Answered0 votes 3 comments
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20 min chat wait times timing out. Answered0 votes 1 comment
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Livechat help centre article links are too long and unprofessional Answered1 vote 1 comment
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Makros in Zendesk Chat Answered0 votes 1 comment
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Allow agents to end chats Answered0 votes 2 comments
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Product feedback: Chat script for multibrand under chat settings Answered2 votes 1 comment
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Insert visitor name to the proactive message Answered0 votes 1 comment
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Chat Conversions in Explore Reporting Answered0 votes 1 comment
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Message from Facebook Messenger not sychronizing Answered0 votes 1 comment
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Managing agent chat availability. Answered2 votes 1 comment
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Chat: apply tags to end user in Support (not only to one chat session) Answered0 votes 2 comments
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Chat: continuity of user over sessions Answered1 vote 2 comments
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Zendesk Chat - A way to get the chat id without using a Chat Sidebar app Answered1 vote 1 comment
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Feature request: the new metric capture the time consumed in chat transfer and assignment stage Answered1 vote 1 comment
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Social Messaging - Post Reference in Ticket Answered2 votes 2 comments
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Automatic Switch from Messaging to Email Channels Post Chat Answered4 votes 4 comments
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Capability to leave autoresponses to idle end users that chat with us Answered8 votes 4 comments
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Zendesk Messaging - continuous conversations - Customization of Message and Email needed Answered4 votes 2 comments
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Google Analytics Tracking on Web Widget Answered0 votes 3 comments
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Zendesk chat widget subject field to be separated from system generated field Answered1 vote 8 comments
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Chat Triggers with Visitor Locale Answered0 votes 1 comment
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Support zip and tar file types for attachments in chat / messaging Answered0 votes 1 comment
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Auto caching in Chat - Offline forms to display in currently open chat windows if no agents available Answered3 votes 1 comment
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Use chat completion and engagement assignment to filter chats Answered0 votes 2 comments
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メッセージングの「履歴表示」機能をさらに活用する Answered0 votes 3 comments
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Maintain translated chat transcripts in ticket from Google Translate Answered2 votes 2 comments