Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Insert visitor name to the proactive message Answered
- Ole
- July 28, 2022 21:01
0 votes 1 comment
Chat Conversions in Explore Reporting Answered
- Amie Brennan
- July 25, 2022 05:03
0 votes 1 comment
Message from Facebook Messenger not sychronizing Answered
- VolTra 義遊
- July 21, 2022 10:25
0 votes 1 comment
Managing agent chat availability. Answered
- Brian Ronsayro
- July 19, 2022 20:09
2 votes 1 comment
Chat: apply tags to end user in Support (not only to one chat session) Answered
- Nikki
- June 28, 2022 20:38
0 votes 2 comments
Chat: continuity of user over sessions Answered
- Nikki
- June 28, 2022 20:09
1 vote 2 comments
Zendesk Chat - A way to get the chat id without using a Chat Sidebar app Answered
- Ron Schwartz
- June 07, 2022 08:10
1 vote 1 comment
Feature request: the new metric capture the time consumed in chat transfer and assignment stage Answered
- Adam Zhong
- June 01, 2022 07:58
1 vote 1 comment
Social Messaging - Post Reference in Ticket Answered
- Luke Hutchings
- May 26, 2022 20:11
2 votes 2 comments
Automatic Switch from Messaging to Email Channels Post Chat Answered
- Matt Foley
- May 20, 2022 17:04
- Edited
4 votes 4 comments
Capability to leave autoresponses to idle end users that chat with us Answered
- Shane Monaco
- May 20, 2022 12:19
8 votes 4 comments
Zendesk Messaging - continuous conversations - Customization of Message and Email needed Answered
- Shayan Moussawi
- April 09, 2022 03:51
- Edited
4 votes 2 comments
Google Analytics Tracking on Web Widget Answered
- Gareth Banfi
- March 15, 2022 12:08
0 votes 3 comments
Zendesk chat widget subject field to be separated from system generated field Answered
- Shehryar Khaliq Lodhi
- March 11, 2022 08:47
1 vote 8 comments
Chat Triggers with Visitor Locale Answered
- Online Test 9
- March 02, 2022 09:12
0 votes 1 comment
Support zip and tar file types for attachments in chat / messaging Answered
- Daniel Bechtel
- March 01, 2022 16:00
0 votes 1 comment
Auto caching in Chat - Offline forms to display in currently open chat windows if no agents available Answered
- Krista Zaloudek
- February 28, 2022 15:30
2 votes 1 comment
Use chat completion and engagement assignment to filter chats Answered
- Gene
- February 22, 2022 03:31
0 votes 2 comments
メッセージングの「履歴表示」機能をさらに活用する Answered
- 藤岡　慎也
- February 15, 2022 06:46
0 votes 3 comments
Maintain translated chat transcripts in ticket from Google Translate Answered
- William Grote
- February 11, 2022 20:25
1 vote 2 comments
Setting Agents Status in Chat Answered
- Caitlin Nesci
- February 11, 2022 04:35
4 votes 1 comment
Possibility to have a pause in the operating hours of Zendesk Chat? Answered
- Nefalia Dillén
- February 09, 2022 10:07
0 votes 1 comment
3rd party Chatbot integration Answered
- Victor Thomas
- February 08, 2022 15:18
0 votes 1 comment
Allow fields as trigger condition Answered
- Caroline Åserød
- February 08, 2022 13:59
3 votes 2 comments
Departments Section on the Live Chat does not appear for TW(Tawaian)-CN(Chinese Simplified)-TH(Thailand) language Answered
- Ozge Bozdemir
- January 26, 2022 12:35
0 votes 2 comments
Enable/disable attachment in a chat Answered
- Jozsef Hajdu
- January 25, 2022 14:05
0 votes 1 comment
New chat created every time the business is tagged in an Instagram post Answered
- Stephanie Langlois
- Zendesk Product Manager
- January 18, 2022 22:07
0 votes 1 comment
Internal Chat between Team Members on Chat Dashboard Answered
- Jess Hargett
- January 18, 2022 16:02
1 vote 2 comments
Getting ticket ID from conversations API for ongoing chat Answered
- Søren Dahlgaard
- January 17, 2022 16:26
1 vote 3 comments
Chat tickets do not display time stamps while active, instead show "1 min ago" etc Answered
- Lorea Gandiaga
- January 12, 2022 19:47
- Edited
0 votes 2 comments

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