Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Live Chat Problem on iPhone Safari Answered0 votes 1 comment
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Answer Bot should work with Zendesk Chat Classic Answered2 votes 1 comment
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Zopim Chat - Track Chats as Conversions - Google Analytics 4 Answered2 votes 6 comments
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Incorrect Czech translation of CSAT in messaging Answered0 votes 1 comment
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Web Widget Chat Improvement Answered0 votes 1 comment
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Implementing Article Recommendation for Multiple Chat Widgets from a Single Help Center Answered1 vote 3 comments
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Using a custom form to add fields to the web widget Answered0 votes 6 comments
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Better displaying of self-serve content Answered0 votes 1 comment
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Have department field assign on reconnect Answered0 votes 1 comment
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Repost: Feature Request: Give Admins Ability to Change Agent Status Answered3 votes 5 comments
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Chat badge overlaps with the classic web widget Answered0 votes 3 comments
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Block chat or delete chat Answered0 votes 1 comment
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It's 2023 - is there going to be a change to the dropped chat logic? Answered0 votes 1 comment
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Chat - How to display custom message Answered0 votes 1 comment
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Removing the chat widget manually Answered0 votes 1 comment
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Proactive Chat - send message when offline Answered0 votes 1 comment
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Live Chat transcript - User name listed rather than business name Answered1 vote 1 comment
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Messaging JWT user authentication- update user profile? Answered1 vote 2 comments
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"Go online" pop up window Answered0 votes 1 comment
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Why is the query string from the Chat auth flow returned with a hash (#) instead of a question mark? Answered0 votes 1 comment
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Using a text link to have live chat pop out Answered0 votes 3 comments
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20 min chat wait times timing out. Answered0 votes 1 comment
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Livechat help centre article links are too long and unprofessional Answered3 votes 2 comments
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Makros in Zendesk Chat Answered0 votes 1 comment
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Allow agents to end chats Answered1 vote 2 comments
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Product feedback: Chat script for multibrand under chat settings Answered2 votes 1 comment
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Insert visitor name to the proactive message Answered0 votes 1 comment
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Chat Conversions in Explore Reporting Answered0 votes 1 comment
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Message from Facebook Messenger not sychronizing Answered0 votes 1 comment
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Managing agent chat availability. Answered2 votes 1 comment