Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
59 votes 39 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
12 votes 28 comments
Change Enter key from being Send button. Answered
- Alexa Denner
- March 20, 2017 23:33
10 votes 26 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
23 votes 24 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
15 votes 22 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 22 comments
TIME on chat transcript email is not set to my timezone Answered
- Kristina Roberson
- February 01, 2018 18:40
4 votes 17 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
14 votes 15 comments
'Assume agent' /'Log in as' option Answered
- Sam Trachtenberg
- November 15, 2016 07:36
4 votes 14 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
16 votes 14 comments
Ticket Subject Unchangable Answered
- Ria Harris
- November 15, 2021 15:20
8 votes 13 comments
Please Stop Solving My Tickets Without Telling Me Answered
- CJ Johnson
- November 10, 2021 00:02
0 votes 12 comments
API Command for Setting an Agent's Status Answered
- Derek Jansen
- March 05, 2018 14:46
2 votes 10 comments
Zendesk chat widget subject field to be separated from system generated field Answered
- Shehryar Khaliq Lodhi
- March 11, 2022 08:47
1 vote 8 comments
Wrap Up Time for Chat Tickets Answered
- Rina
- November 09, 2021 14:48
- Edited
6 votes 8 comments
Transferring a chat Answered
- Kate Anderson
- September 29, 2021 02:04
8 votes 8 comments
[ARCHIVED] Co-browsing/Screen sharing feature Answered
- Liz Creagh
- November 18, 2015 20:50
4 votes 8 comments
Zopim Chat - Track Chats as Conversions - Google Analytics 4 Answered
- Dan Barnes
- February 14, 2023 18:50
2 votes 6 comments
Using a custom form to add fields to the web widget Answered
- Sean Collins
- January 31, 2023 17:08
0 votes 6 comments
Capability to leave autoresponses to idle end users that chat with us Answered
- Shane Monaco
- May 20, 2022 12:19
15 votes 6 comments
Repost: Feature Request: Give Admins Ability to Change Agent Status Answered
- CJ Johnson
- January 19, 2023 19:33
3 votes 5 comments
Automatic Switch from Messaging to Email Channels Post Chat Answered
- Matt Foley
- May 20, 2022 17:04
- Edited
6 votes 5 comments
Call back feature in live chat Answered
- Laura Porter
- November 25, 2021 15:58
2 votes 5 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
26 votes 5 comments
Customers will have to forcefully select a department. Answered
- Andy Loh
- June 17, 2016 10:36
2 votes 5 comments
Livechat help centre article links are too long and unprofessional Answered
- Craig Obee
- September 09, 2022 14:43
3 votes 4 comments
Getting ticket ID from conversations API for ongoing chat Answered
- Søren Dahlgaard
- January 17, 2022 16:26
3 votes 4 comments
Sending video files via chat Answered
- Oksana
- December 10, 2021 15:47
0 votes 4 comments
Web Widget Code Error 'Zendesk Web SDK: Error: Init: Visitor has been banned' Answered
- Joanna (Appamondo)
- December 07, 2021 17:28
1 vote 4 comments
Assignee automatically switches occasionally. (Bug) Answered
- Daniel Sitze
- November 24, 2021 17:23
0 votes 4 comments

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