Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Change Enter key from being Send button. Answered
- Alexa Denner
- March 20, 2017 23:33
5 votes 21 comments
Chat badge overlaps with the classic web widget Answered
- Edmund Lo
- January 19, 2023 18:13
0 votes 3 comments
Repost: Feature Request: Give Admins Ability to Change Agent Status Answered
- CJ Johnson
- January 19, 2023 19:33
3 votes 4 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
12 votes 28 comments
Zendesk Messaging - continuous conversations - Customization of Message and Email needed Answered
- Shayan Moussawi
- April 09, 2022 03:51
- Edited
4 votes 3 comments
Block chat or delete chat Answered
- Nick
- January 18, 2023 06:29
0 votes 1 comment
Chat - How to display custom message Answered
- Michael
- January 09, 2023 15:14
0 votes 1 comment
It's 2023 - is there going to be a change to the dropped chat logic? Answered
- T Tonev
- January 12, 2023 20:41
0 votes 1 comment
TIME on chat transcript email is not set to my timezone Answered
- Kristina Roberson
- February 01, 2018 18:40
4 votes 17 comments
Create ticket from chat even if the requester has left the chat Answered
- Lorin Rivers
- May 12, 2021 20:27
0 votes 3 comments
Please Stop Solving My Tickets Without Telling Me Answered
- CJ Johnson
- November 10, 2021 00:02
0 votes 12 comments
Proactive Chat - send message when offline Answered
- Nikki
- December 19, 2022 15:53
0 votes 1 comment
Removing the chat widget manually Answered
- Bookaway (smooch-cus_MuCbW4lCO83gn6)
- December 27, 2022 09:11
0 votes 1 comment
Wrap Up Time for Chat Tickets Answered
- Rina
- November 09, 2021 14:48
- Edited
6 votes 8 comments
Messaging JWT user authentication- update user profile? Answered
- Andrew Wells
- October 31, 2022 21:02
1 vote 2 comments
Capability to leave autoresponses to idle end users that chat with us Answered
- Shane Monaco
- May 20, 2022 12:19
10 votes 5 comments
Ticket Subject Unchangable Answered
- Ria Harris
- November 15, 2021 15:20
6 votes 13 comments
Live Chat transcript - User name listed rather than business name Answered
- Lucy Husband
- November 07, 2022 15:22
1 vote 1 comment
API Command for Setting an Agent's Status Answered
- Derek Jansen
- March 05, 2018 14:46
2 votes 10 comments
Add attachments to chat shortcuts Answered
- Jenna Byrne
- November 23, 2017 02:48
1 vote 4 comments
"Go online" pop up window Answered
- Jamie Davis
- October 25, 2022 16:48
- Edited
0 votes 1 comment
Chat Visitor ID in Explore Answered
- Stephen McGirr
- August 16, 2021 12:31
2 votes 2 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
14 votes 15 comments
Zendesk Messenger/Support chat shortcuts Answered
- Phil Andrews
- October 07, 2021 16:18
3 votes 3 comments
Transferring a chat Answered
- Kate Anderson
- September 29, 2021 02:04
6 votes 8 comments
Web Widget Code Error 'Zendesk Web SDK: Error: Init: Visitor has been banned' Answered
- Joanna
- December 07, 2021 17:28
1 vote 4 comments
Using a text link to have live chat pop out Answered
- WeatherTight
- September 13, 2022 19:26
0 votes 3 comments
Why is the query string from the Chat auth flow returned with a hash (#) instead of a question mark? Answered
- Nick Walsh
- September 20, 2022 09:01
0 votes 1 comment
Livechat help centre article links are too long and unprofessional Answered
- Craig Obee
- September 09, 2022 14:43
2 votes 1 comment
20 min chat wait times timing out. Answered
- JoAnne Ravielli
- September 09, 2022 17:50
0 votes 1 comment

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