Feedback - Chat and Messaging (Chat)
New postShare your feedback, ideas and experiences related to the use of chat and messaging (Chat).
-
Translation of agent messages in live conversation translation feature Completed5 votes 4 comments
-
Ability for Generative AI for Bots to leverage private help center Completed2 votes 6 comments
-
Changing the answerbot avatar Completed22 votes 17 comments
-
Additional Fields on Pre-Chat Form Completed1 vote 1 comment
-
Messaging inactivity Completed2 votes 11 comments
-
"Start over" Zendesk Messaging Answer Bot Completed16 votes 4 comments
-
Proactive greeting in Messaging Completed0 votes 2 comments
-
Option to replace AnswerBot Icon in Flowbuilder Completed6 votes 15 comments
-
Messaging does not support sound notification Completed4 votes 17 comments
-
Hyperlinking within bot flow Completed8 votes 11 comments
-
Agent Workspace: Notification when chat is transferred to agent Completed30 votes 34 comments
-
New Feature Request! Automatically change chat status if taking a live calland vise versa Completed0 votes 4 comments
-
View Chat History / Past messages on IOS and Android Completed15 votes 6 comments
-
Chat transcript automatically sent for customer Completed0 votes 12 comments
-
Change Enter key from being Send button. Completed12 votes 30 comments