Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Changing the answerbot avatar Completed22 votes 17 comments
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Additional Fields on Pre-Chat Form Completed1 vote 1 comment
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Messaging inactivity Completed1 vote 10 comments
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Proactive greeting in Messaging Completed0 votes 2 comments
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Option to replace AnswerBot Icon in Flowbuilder Completed6 votes 15 comments
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Messaging does not support sound notification Completed4 votes 17 comments
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Hyperlinking within bot flow Completed8 votes 11 comments
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Agent Workspace: Notification when chat is transferred to agent Completed27 votes 28 comments
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New Feature Request! Automatically change chat status if taking a live calland vise versa Completed0 votes 4 comments
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View Chat History / Past messages on IOS and Android Completed15 votes 6 comments
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Chat transcript automatically sent for customer Completed0 votes 12 comments
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Change Enter key from being Send button. Completed11 votes 30 comments