Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Product feedback guidelines & how to write a good feedback post Pinned
- Shawna James
- Community Product Feedback Specialist
- September 29, 2023 18:20
0 votes 0 comments
Product Feedback + Feature Request Post Template Pinned
- Shawna James
- Community Product Feedback Specialist
- September 29, 2023 18:18
0 votes 0 comments
Regarding upcoming changes to Answerbot and Flow Builder Pinned
- Jonathan Aniano
- Zendesk SVP, Product
- March 08, 2023 20:23
- Edited
2 votes 58 comments
Product Feedback: Notification Bell (messaging notifications)
- Atanas Tomov
- December 01, 2023 15:07
0 votes 0 comments
Flow Builder needed features
- Omar González
- December 01, 2023 10:26
0 votes 0 comments
Ability for Generative AI for Bots to leverage private help center
- James Penny
- November 23, 2023 17:17
1 vote 0 comments
Product feedback: Zendesk messaging limitation with multibrand use-case
- Atanas Tomov
- November 22, 2023 13:22
2 votes 2 comments
Ability to Continue Bot Engagement After Submitting Support Ticket
- Brittney
- November 20, 2023 16:00
2 votes 1 comment
Remove or provide ability to change alt text on launcher logo for accessibility reasons
- Route 101
- November 20, 2023 13:56
- Edited
1 vote 1 comment
Product Feedback: Messaging transcript
- Atanas Tomov
- November 20, 2023 09:10
3 votes 3 comments
Sentiment Analysis and Intent Prediction for tickets from Chat channel
- Dalen Leung
- November 20, 2023 00:44
- Edited
2 votes 2 comments
option to rewrite text if no agents are online
- Bernard Moriau
- November 13, 2023 16:37
7 votes 1 comment
Make some feature to inform customer that live-chat messaging has been end.
- Ariya
- November 09, 2023 09:14
5 votes 0 comments
Allow dynamic content in the Widget-Launcher-Text
- Elina
- November 08, 2023 13:56
1 vote 2 comments
Regarding Message inquiry
- Jayden
- November 08, 2023 08:40
2 votes 1 comment
チケット対応時のレイアウトについて
- R NAGANUMA
- November 07, 2023 08:25
0 votes 0 comments
Product Feedback: Messaging conversation notification
- Atanas Tomov
- November 06, 2023 17:02
2 votes 1 comment
Regional Chat Time Zones
- Trina
- November 03, 2023 15:36
1 vote 1 comment
Feature Request: Whatsapp Bot
- Maria
- October 26, 2023 19:28
0 votes 1 comment
Unable to sign in or reset password
- Swag
- October 26, 2023 17:16
0 votes 1 comment
Answer Bot and Chat Widget refinement
- Chinedu Uwaezuoke
- October 26, 2023 16:56
1 vote 1 comment
Chats from Suspended Users
- Bill Reed
- October 26, 2023 14:53
1 vote 0 comments
Bot soll ein neues Email Konto erstllen
- Dennis Böker
- October 24, 2023 20:15
0 votes 0 comments
Hybrid assignment in Omnichannel Routing
- Viachaslau Skorbezh
- October 25, 2023 07:41
- Edited
4 votes 4 comments
Monitor Chat Departments with Filters
- George Sidiropoulos
- October 20, 2023 08:54
1 vote 1 comment
Feedback about Chatbot
- Mercular.com (Jesse)
- October 20, 2023 03:30
0 votes 1 comment
Agent's profile pictures are not seen in the emails because of the new simplified email threading.
- Naghash Baghdasaryan
- October 19, 2023 14:39
- Edited
1 vote 2 comments
Not able to see Article's full content (Messaging - Chat bot)
- Muhammet Hasan Güngör
- October 18, 2023 13:01
2 votes 1 comment
Messaging: No incoming message chat sound in an assigned route
- Charisma
- October 18, 2023 00:37
- Edited
2 votes 1 comment
Need an Integration for GA4 / Messaging Web Widget
- Thomas Barry
- October 17, 2023 15:11
0 votes 1 comment

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