Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Regarding upcoming changes to Answerbot and Flow Builder Pinned2 votes 58 comments
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Add "Back" step in "Flow Builder"91 votes 77 comments
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possibility to start a new chat conversation in our bot48 votes 81 comments
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Ability for admins to logout agents48 votes 66 comments
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Answer Bot / Messaging - Insert Custom Links29 votes 28 comments
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dynamic content in Flow Builder28 votes 19 comments
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No IPs available in Chat24 votes 34 comments
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Ability to put an emoji on a client or agent message19 votes 0 comments
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Add first name shortcut in chat18 votes 14 comments
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"Start over" Zendesk Messaging Answer Bot16 votes 2 comments
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Enable Users to Self Send Transcripts from Messenger Conversations16 votes 15 comments
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Ability to copy and backup bot flows and steps.16 votes 11 comments
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Alert Admin when all agents are away/inactive16 votes 9 comments
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ban visitors in agent workspace15 votes 10 comments
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Feature Request: Give Admins Ability to Change Agent Status14 votes 6 comments
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Connect other Flows from Present Options step12 votes 8 comments
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Bring back chat visitor list with Agent Workspace12 votes 17 comments
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Messaging: Hide text entry field from End Users on certain Step types11 votes 10 comments
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Banning users in messaging11 votes 16 comments
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CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta11 votes 8 comments
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Add the ability to use stickers (preset for agents)10 votes 1 comment
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Messaging Bot Feature Request - Content Managment Export/Import10 votes 5 comments
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Messaging Agent Transfer Experience Needs Improvement9 votes 2 comments
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Disable automatic translation warning9 votes 6 comments