Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Regarding upcoming changes to Answerbot and Flow Builder Pinned6 votes 14 comments
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Ability for admins to logout agents46 votes 66 comments
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Add "Back" step in "Flow Builder"38 votes 47 comments
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possibility to start a new chat conversation in our bot28 votes 38 comments
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Answer Bot / Messaging - Insert Custom Links25 votes 24 comments
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No IPs available in Chat23 votes 28 comments
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dynamic content in Flow Builder15 votes 8 comments
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Add first name shortcut in chat15 votes 12 comments
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Alert Admin when all agents are away/inactive14 votes 8 comments
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Enable Users to Self Send Transcripts from Messenger Conversations13 votes 10 comments
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ban visitors in agent workspace13 votes 6 comments
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CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta11 votes 8 comments
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"Start over" Zendesk Messaging Answer Bot10 votes 2 comments
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New feature requests: Answer Bot Feedback Flow Customization9 votes 13 comments
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Dropped chat identification logic9 votes 3 comments
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Messaging Agent Transfer Experience Needs Improvement8 votes 2 comments
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Hyperlinking within bot flow8 votes 10 comments
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Chat Hyperlinks8 votes 4 comments
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Ugly links from Guide in Chats8 votes 4 comments
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Administrator control with no chat license8 votes 10 comments
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Lack of API features in Messaging vs Classic7 votes 1 comment
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Feature Request: Give Admins Ability to Change Agent Status7 votes 5 comments
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Messaging Bot Feature Request - Reusable Modules and flows7 votes 6 comments
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email address of the end user is not visible in Agent Workspace7 votes 1 comment