Feedback - Chat and Messaging (Chat)
New postShare your feedback, ideas and experiences related to the use of chat and messaging (Chat).
-
Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
-
Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
-
Regarding upcoming changes to Answerbot and Flow Builder Pinned3 votes 59 comments
-
possibility to start a new chat conversation in our bot55 votes 87 comments
-
Add "Back" step in "Flow Builder"101 votes 86 comments
-
Ability for admins to logout agents49 votes 66 comments
-
Close/End Chat button Not planned43 votes 51 comments
-
Preview text as customer is typing Not planned46 votes 46 comments
-
Feature Request: Give Admins Ability to Change Agent Status Answered67 votes 39 comments
-
Agent Workspace: Notification when chat is transferred to agent Completed30 votes 34 comments
-
No IPs available in Chat24 votes 34 comments
-
Change Enter key from being Send button. Completed12 votes 30 comments
-
Answer Bot / Messaging - Insert Custom Links30 votes 29 comments
-
Unhide/hide messaging widget Planned6 votes 29 comments
-
how to add an hyperlink in a chat message ? Answered14 votes 29 comments
-
dynamic content in Flow Builder28 votes 28 comments
-
Set Department after chat started Answered24 votes 25 comments
-
Reporting on Availability Time in Chat Planned18 votes 24 comments
-
Disable offline messages for everyone Answered15 votes 22 comments
-
Custom prechat field Answered23 votes 22 comments
-
Bring back chat visitor list with Agent Workspace15 votes 21 comments
-
Feature Request: Adjust Chat Timeout Period Not planned49 votes 21 comments
-
Banning users in messaging14 votes 20 comments
-
Messaging Reporting - Offered v Accepted5 votes 19 comments
-
Changing the answerbot avatar Completed22 votes 17 comments
-
Messaging does not support sound notification Completed4 votes 17 comments
-
TIME on chat transcript email is not set to my timezone Answered4 votes 17 comments
-
Add first name shortcut in chat19 votes 16 comments
-
Enable Users to Self Send Transcripts from Messenger Conversations16 votes 15 comments