Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Regarding upcoming changes to Answerbot and Flow Builder Pinned4 votes 40 comments
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Option to replace AnswerBot Icon in Flowbuilder3 votes 3 comments
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Answer Bot / Messaging - Insert Custom Links26 votes 25 comments
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Character Counter in message box1 vote 0 comments
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About "more" tab in messaging and "bell" icon1 vote 0 comments
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Make Agent online when schedule start3 votes 5 comments
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Changing the answerbot avatar10 votes 6 comments
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User leaves the conversation; agent loses unsent message0 votes 1 comment
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Add Messaging Data to Chat API Planned5 votes 6 comments
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Ability to arrange chat trigger order0 votes 0 comments
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Captura de dados no canal de WhatsApp0 votes 0 comments
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Drop-down limitations (options truncated) in flow-builder / messaging0 votes 0 comments
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Avoid answer bot messages being sent to customers in Flowbuilder1 vote 5 comments
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Messaging: Hide text entry field from End Users on certain Step types5 votes 3 comments
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Wait Time - Messaging0 votes 1 comment
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Chime for customer for Message replies0 votes 0 comments
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Add GA4 event tracking for chat Answered1 vote 1 comment
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80797567120 votes 0 comments
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Live chat - text formatting options Answered0 votes 1 comment
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Finalizar interacción de mensajería Answered6 votes 1 comment
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After migrating, Social Messaging miss externalId0 votes 0 comments
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Outbound Messaging via Whatsapp Answered1 vote 2 comments
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possibility to start a new chat conversation in our bot33 votes 56 comments
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Import TikTok Direct Messages to Zendesk1 vote 0 comments