Feedback - Chat and Messaging (Chat)
New postShare your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Regarding upcoming changes to Answerbot and Flow Builder Pinned3 votes 59 comments
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Option to switch between formal and informal AI Answers (Siezen/Duzen)1 vote 2 comments
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Banning users in messaging14 votes 20 comments
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Bring back chat visitor list with Agent Workspace15 votes 21 comments
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Changing Visitor messaging color for agents chatting in Agent Workspace1 vote 2 comments
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Agent/Visitor Chat message colours in Agent Interface3 votes 5 comments
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Wrap Up Time for Chat Tickets Answered9 votes 13 comments
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Custom Avatar for System Responses1 vote 1 comment
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Feature Request - Add the ability to track "Past chats"0 votes 1 comment
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Product Feedback: Shortcuts export/import6 votes 6 comments
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dynamic content in Flow Builder28 votes 28 comments
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Identify the Phone Number in the messaging Ticket.1 vote 1 comment
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Form Functionality Parity between Support and Messaging2 votes 3 comments
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Transferring a chat Answered11 votes 12 comments
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"Start over" Zendesk Messaging Answer Bot Completed16 votes 4 comments
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Agent Workspace: Notification when chat is transferred to agent Completed30 votes 34 comments
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Translation of agent messages in live conversation translation feature Completed5 votes 4 comments
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Talk - Allow Agent Transferring to Group Voicemail0 votes 1 comment
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Adding WhatsApp outreach.0 votes 2 comments
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Sending Proactive SMS to end-users who have not been created1 vote 4 comments
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WhatsApp Integration1 vote 1 comment