Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Regarding upcoming changes to Answerbot and Flow Builder Pinned
- Jonathan Aniano
- Zendesk SVP, Product
- March 08, 2023 20:23
- Edited
6 votes 10 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:29
0 votes 1 comment
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:41
0 votes 0 comments
Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
59 votes 39 comments
Feature Request: Adjust Chat Timeout Period Not planned
- Alex Almanza
- September 20, 2017 19:01
46 votes 21 comments
Ability for admins to logout agents
- Katrin Geske
- March 01, 2017 12:57
46 votes 66 comments
Preview text as customer is typing Not planned
- Andy
- May 19, 2015 19:51
45 votes 46 comments
Close/End Chat button Not planned
- Glenn Wanamaker
- March 06, 2015 19:35
43 votes 51 comments
Add "Back" step in "Flow Builder"
- Masako K
- November 26, 2021 08:07
- Edited
37 votes 47 comments
possibility to start a new chat conversation in our bot
- Iu Alemany
- November 17, 2021 08:52
27 votes 38 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
26 votes 5 comments
Answer Bot / Messaging - Insert Custom Links
- Morgan King
- February 02, 2022 13:40
- Edited
25 votes 21 comments
No IPs available in Chat
- Meg Gallear-Ouimet
- July 01, 2021 00:13
23 votes 28 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
23 votes 24 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 22 comments
Agent Workspace: Notification when chat is transferred to agent Completed
- Dana Martell
- July 15, 2021 17:10
21 votes 24 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
16 votes 14 comments
Add first name shortcut in chat
- David M.
- August 27, 2020 15:46
15 votes 12 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
15 votes 22 comments
Feature Request: Capability to suppress the "Operating hours have started" Notification
- Shane Monaco
- May 09, 2022 12:36
14 votes 8 comments
dynamic content in Flow Builder
- Admin - Diego Soffia
- November 17, 2021 12:07
14 votes 7 comments
Alert Admin when all agents are away/inactive
- Dave
- December 16, 2020 01:43
14 votes 8 comments
View Chat History / Past messages on IOS and Android Completed
- Dorset Khoo
- October 04, 2020 15:53
14 votes 6 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
14 votes 15 comments
Enable Users to Self Send Transcripts from Messenger Conversations
- Wesley Readdick
- September 12, 2022 22:22
13 votes 10 comments
ban visitors in agent workspace
- Alex
- March 17, 2022 15:12
13 votes 6 comments
Request for Enrich text on chat bot messages, like bold,underline, highlight or the possibility of including images, hyperlinks, videos etc for all suites
- Sebastian Pabon
- June 10, 2022 18:23
12 votes 2 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
12 votes 28 comments
Capability to leave autoresponses to idle end users that chat with us Answered
- Shane Monaco
- May 20, 2022 12:19
11 votes 5 comments
CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta
- NATALI DE LIMA FELIX
- February 12, 2021 12:10
11 votes 8 comments

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