Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Regarding upcoming changes to Answerbot and Flow Builder Pinned6 votes 10 comments
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Product Feedback Post Template Pinned0 votes 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Feature Request: Give Admins Ability to Change Agent Status Answered59 votes 39 comments
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Feature Request: Adjust Chat Timeout Period Not planned46 votes 21 comments
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Ability for admins to logout agents46 votes 66 comments
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Preview text as customer is typing Not planned45 votes 46 comments
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Close/End Chat button Not planned43 votes 51 comments
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Add "Back" step in "Flow Builder"37 votes 47 comments
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possibility to start a new chat conversation in our bot27 votes 38 comments
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Request to Change Dropped Chats Logic Answered26 votes 5 comments
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Answer Bot / Messaging - Insert Custom Links25 votes 21 comments
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No IPs available in Chat23 votes 28 comments
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Set Department after chat started Answered23 votes 24 comments
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Custom prechat field Answered23 votes 22 comments
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Agent Workspace: Notification when chat is transferred to agent Completed21 votes 24 comments
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Proactive Greeting with Pre Chat Form Answered16 votes 14 comments
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Add first name shortcut in chat15 votes 12 comments
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Disable offline messages for everyone Answered15 votes 22 comments
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dynamic content in Flow Builder14 votes 7 comments
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Alert Admin when all agents are away/inactive14 votes 8 comments
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View Chat History / Past messages on IOS and Android Completed14 votes 6 comments
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Chat Priority Answered14 votes 15 comments
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Enable Users to Self Send Transcripts from Messenger Conversations13 votes 10 comments
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ban visitors in agent workspace13 votes 6 comments
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how to add an hyperlink in a chat message ? Answered12 votes 28 comments
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Capability to leave autoresponses to idle end users that chat with us Answered11 votes 5 comments
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CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta11 votes 8 comments