Feedback - Chat and Messaging (Chat)
New postShare your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Regarding upcoming changes to Answerbot and Flow Builder Pinned3 votes 59 comments
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Add "Back" step in "Flow Builder"101 votes 86 comments
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Feature Request: Give Admins Ability to Change Agent Status Answered67 votes 39 comments
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possibility to start a new chat conversation in our bot55 votes 87 comments
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Feature Request: Adjust Chat Timeout Period Not planned49 votes 21 comments
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Ability for admins to logout agents49 votes 66 comments
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Preview text as customer is typing Not planned46 votes 46 comments
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Close/End Chat button Not planned43 votes 51 comments
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Answer Bot / Messaging - Insert Custom Links30 votes 29 comments
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Agent Workspace: Notification when chat is transferred to agent Completed30 votes 34 comments
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dynamic content in Flow Builder28 votes 28 comments
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Request to Change Dropped Chats Logic Answered27 votes 5 comments
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No IPs available in Chat24 votes 34 comments
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Set Department after chat started Answered24 votes 25 comments
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Custom prechat field Answered23 votes 22 comments
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Changing the answerbot avatar Completed22 votes 17 comments
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Capability to leave autoresponses to idle end users that chat with us Answered22 votes 7 comments
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Automatic Switch from Messaging to Email Channels Post Chat Answered20 votes 9 comments
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Ability to put an emoji on a client or agent message19 votes 0 comments
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Add first name shortcut in chat19 votes 16 comments
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banned words list19 votes 14 comments
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Reporting on Availability Time in Chat Planned18 votes 24 comments
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"Start over" Zendesk Messaging Answer Bot Completed16 votes 4 comments
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Enable Users to Self Send Transcripts from Messenger Conversations16 votes 15 comments
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Ability to copy and backup bot flows and steps.16 votes 11 comments
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Alert Admin when all agents are away/inactive16 votes 9 comments