Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:29
0 votes 1 comment
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:41
0 votes 0 comments
Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
47 votes 39 comments
Ability for admins to logout agents Answered
- Katrin Geske
- March 01, 2017 12:57
44 votes 64 comments
Preview text as customer is typing Answered
- Andy
- May 19, 2015 19:51
44 votes 43 comments
Feature Request: Adjust Chat Timeout Period Not planned
- Alex Almanza
- September 20, 2017 19:01
42 votes 21 comments
Close/End Chat button Not planned
- Glenn Wanamaker
- March 06, 2015 19:35
41 votes 51 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
24 votes 5 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 22 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
22 votes 23 comments
No IPs available in Chat
- Meg Gallear-Ouimet
- July 01, 2021 00:13
21 votes 21 comments
Agent Workspace: Notification when chat is transferred to agent
- Dana Martell
- July 15, 2021 17:10
17 votes 17 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
16 votes 14 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
15 votes 22 comments
View Chat History / Past messages on IOS and Android Completed
- Dorset Khoo
- October 04, 2020 15:53
14 votes 6 comments
Add first name shortcut in chat
- David M.
- August 27, 2020 15:46
13 votes 12 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
13 votes 12 comments
Add "Back" step in "Flow Builder"
- Masako K
- November 26, 2021 08:07
- Edited
12 votes 10 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
12 votes 26 comments
ban visitors in agent workspace
- Alexey Kirilenko
- March 17, 2022 15:12
11 votes 3 comments
CHAT - Ordem alfabética/ Filtro para pesquisa / Digitar dado para consulta
- NATALI DE LIMA FELIX
- February 12, 2021 12:10
11 votes 8 comments
Feature Request: Capability to suppress the "Operating hours have started" Notification
- Shane Monaco
- May 09, 2022 12:36
10 votes 6 comments
Answer Bot / Messaging - Insert Custom Links
- Morgan King
- February 02, 2022 13:40
- Edited
10 votes 9 comments
Chat Queue Limit Answered
- Alex Duffey
- May 13, 2021 20:23
10 votes 4 comments
Alert Admin when all agents are away/inactive
- Dave
- December 16, 2020 01:43
10 votes 3 comments
dynamic content in Flow Builder
- Diego Soffia (Websolute)
- November 17, 2021 12:07
9 votes 4 comments
possibility to start a new chat conversation in our bot
- Iu Alemany
- November 17, 2021 08:52
9 votes 18 comments
Dropped chat identification logic
- Wesley Kock
- May 04, 2020 12:32
9 votes 3 comments
Capability to leave autoresponses to idle end users that chat with us Answered
- Shane Monaco
- May 20, 2022 12:19
8 votes 4 comments
Action business rule triggers from Flow Builder choice options in Messaging chats
- William Grote
- March 10, 2022 22:19
8 votes 1 comment

Didn't find what you were looking for?