Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
-
Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
-
Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
-
Regarding upcoming changes to Answerbot and Flow Builder Pinned2 votes 58 comments
-
Add "Back" step in "Flow Builder"91 votes 77 comments
-
Feature Request: Give Admins Ability to Change Agent Status Answered66 votes 39 comments
-
possibility to start a new chat conversation in our bot48 votes 81 comments
-
Feature Request: Adjust Chat Timeout Period Not planned48 votes 21 comments
-
Ability for admins to logout agents48 votes 66 comments
-
Preview text as customer is typing Not planned46 votes 46 comments
-
Close/End Chat button Not planned43 votes 51 comments
-
Answer Bot / Messaging - Insert Custom Links29 votes 27 comments
-
dynamic content in Flow Builder28 votes 19 comments
-
Agent Workspace: Notification when chat is transferred to agent Completed27 votes 28 comments
-
Request to Change Dropped Chats Logic Answered27 votes 5 comments
-
No IPs available in Chat24 votes 34 comments
-
Set Department after chat started Answered24 votes 25 comments
-
Custom prechat field Answered23 votes 22 comments
-
Changing the answerbot avatar Completed22 votes 17 comments
-
Ability to put an emoji on a client or agent message19 votes 0 comments
-
Capability to leave autoresponses to idle end users that chat with us Answered19 votes 6 comments
-
Automatic Switch from Messaging to Email Channels Post Chat Answered18 votes 8 comments
-
Add first name shortcut in chat18 votes 14 comments
-
Reporting on Availability Time in Chat Planned18 votes 22 comments
-
"Start over" Zendesk Messaging Answer Bot16 votes 2 comments
-
Enable Users to Self Send Transcripts from Messenger Conversations16 votes 15 comments
-
Ability to copy and backup bot flows and steps.16 votes 11 comments
-
Alert Admin when all agents are away/inactive16 votes 9 comments
-
Proactive Greeting with Pre Chat Form Answered16 votes 14 comments
-
ban visitors in agent workspace15 votes 10 comments