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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!
No one knows our...Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...
Posted Mar 08, 2023 · Jonathan Aniano
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Question
When a user messages through WhatsApp, they are not automatically associated with the existing user pro...Posted Mar 22, 2025 · Victoria Jessica
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It will either add for example "/rate" (the text) or a completely unrelated chat macro. JAWS doesn't read the list of op...
Posted Mar 23, 2025 · Michelle Langley
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When using our REA self service platform (Ignite), an SDK chat will occasionally drop in (the new continuous messaging s...
Posted Mar 23, 2025 · Michelle Langley
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Every state has its own legal requirements about communicating with customers about recording conversations and storing ...
Posted Mar 19, 2025 · Michelle Gordon
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Hi there, There is no way to use visitor page or URL in Messaging triggers. This was possible in the legacy Chat trigger...
Posted Mar 19, 2025 · Steven Hampson
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We need the option to see live typing from customers during messaging.
Posted Mar 21, 2025 · Filomena Barth
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Got feedback from our end user that it would be more convenient if they can do copy and paste of a screenshot when doing...
Posted Jun 16, 2021 · Coda Payments
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