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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!
No one knows our...Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...
Posted Mar 08, 2023 · Jonathan Aniano
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We are planning to onboard our chat support service on Zendesk but we hit a roadblock where we got to know that any old ...
Posted Mar 27, 2025 · CX Admin
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We have Zendesk chat implemented in our native iOS app. ZendeskSDKMessaging version; 2.30.1 The case is: 1. Not logged i...
Posted Mar 27, 2025 · Szymon Swi
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Transferring a chat
Answered
When you transfer a chat to another agent in Zendesk it would be great to give them an alert that the chat has been tran...
Posted Sep 29, 2021 · Kate Anderson
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We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...
Posted Feb 14, 2023 · Harper Dane
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In the process of adding the ZenDesk Web Widget to our applications, we discovered that the videos we access using ifram...
Posted Feb 10, 2022 · Therese Antuna
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Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...
Posted Feb 18, 2025 · AntonMi
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There's a recent enhancement to the Web Widget that allows users to display a Privacy Notice and add a single URL behind...
Posted Mar 10, 2025 · Vaughan
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