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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Edited Mar 08, 2023 · Jonathan AnianoZendesk SVP, Product

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna JamesCommunity Product Feedback Specialist

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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Edited Jan 17, 2024 · Shawna JamesCommunity Product Feedback Specialist

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Posted Feb 10, 2025 · Matthew Surowiec

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In our messaging app, it currently keeps a record of message history. Is there a way to disable this feature? Once a con...

Posted Aug 16, 2024 · Michael Koerner

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted May 08, 2024 · Bobby Koch

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Hi everyone - hoping this gets some traction as a ZD update   The question I raised to ZD Support: Is it possible to cre...

Posted Feb 09, 2025 · Nikki Mier

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Posted Jul 28, 2023 · Cong Hd

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Feb 07, 2025 · Alex Duffey

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Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...

Posted Apr 22, 2024 · Marius Wilhelmi

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We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...

Posted Apr 04, 2024 · Mor Gazith

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Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...

Posted Feb 05, 2025 · Emilie Otoqi

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Messaging Multi-Tap Differentiation Color Improvement   We need to make a distinction so that we can intuitively check t...

Posted Feb 02, 2025 · Eiley

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