Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Feature Request - Hide CSAT Score Answered
- Claire
- January 11, 2019 19:30
3 votes 3 comments
Answering offline customer Answered
- Jesper
- December 06, 2018 17:00
0 votes 2 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
26 votes 5 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
12 votes 28 comments
Banning visitors post chat
- Lance Le Roux
- August 06, 2018 04:47
3 votes 5 comments
Need to mute Chat alerts while on a Talk call Answered
- Stuart Anderton
- April 02, 2018 14:55
1 vote 3 comments
API Command for Setting an Agent's Status Answered
- Derek Jansen
- March 05, 2018 14:46
2 votes 10 comments
TIME on chat transcript email is not set to my timezone Answered
- Kristina Roberson
- February 01, 2018 18:40
4 votes 17 comments
Chat Bot Integration Answered
- Carlo Manalo
- November 28, 2017 12:08
0 votes 2 comments
Add attachments to chat shortcuts Answered
- Jenna Byrne
- November 23, 2017 02:48
1 vote 4 comments
Feature Request: Adjust Chat Timeout Period Not planned
- Alex Almanza
- September 20, 2017 19:01
45 votes 21 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
15 votes 22 comments
Administrator control with no chat license
- Greg
- July 05, 2017 09:20
8 votes 9 comments
Chat transcript automatically sent for customer Completed
- Lucas O.
- May 08, 2017 14:52
0 votes 12 comments
Change Enter key from being Send button. Answered
- Alexa Denner
- March 20, 2017 23:33
5 votes 20 comments
Ability for admins to logout agents Answered
- Katrin Geske
- March 01, 2017 12:57
46 votes 66 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
14 votes 15 comments
'Assume agent' /'Log in as' option Answered
- Sam Trachtenberg
- November 15, 2016 07:36
4 votes 14 comments
Automatically account for daylight savings time
- carl
- October 13, 2016 08:48
7 votes 11 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
16 votes 14 comments
Would love to see text to chat feature rollout Answered
- John Leutermann
- September 07, 2016 01:40
0 votes 4 comments
Feature request: extend CSAT options Answered
- Lana V.
- August 16, 2016 11:21
1 vote 1 comment
[ARCHIVED] Feature Request - Visitor Profile Not planned
- Scott Briggs
- July 06, 2016 18:49
0 votes 2 comments
Customers will have to forcefully select a department. Answered
- Andy Loh
- June 17, 2016 10:36
2 votes 5 comments
Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
54 votes 39 comments
[ARCHIVED] Co-browsing/Screen sharing feature Answered
- Liz Creagh
- November 18, 2015 20:50
4 votes 8 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
22 votes 23 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 22 comments
Preview text as customer is typing Not planned
- Andy
- May 19, 2015 19:51
45 votes 46 comments
Close/End Chat button Not planned
- Glenn Wanamaker
- March 06, 2015 19:35
43 votes 51 comments

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