Feedback - Chat and Messaging (Chat)

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Visitor Tag Should be Coloured like red text Answered
- JISL
- November 05, 2019 11:30
1 vote 3 comments
Feature Request - Hide CSAT Score Answered
- Claire
- January 11, 2019 19:30
3 votes 3 comments
Answering offline customer Answered
- Jesper
- December 06, 2018 17:00
0 votes 2 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
27 votes 5 comments
how to add an hyperlink in a chat message ? Answered
- Guillaume
- October 24, 2018 13:30
14 votes 29 comments
Banning visitors post chat
- Lance Le Roux
- August 06, 2018 04:47
3 votes 5 comments
Need to mute Chat alerts while on a Talk call Answered
- Stuart Anderton
- April 02, 2018 14:55
1 vote 3 comments
API Command for Setting an Agent's Status Answered
- Derek Jansen
- March 05, 2018 14:46
2 votes 10 comments
TIME on chat transcript email is not set to my timezone Answered
- Kristina Roberson
- February 01, 2018 18:40
4 votes 17 comments
Chat Bot Integration Answered
- Carlo Manalo
- November 28, 2017 12:08
0 votes 2 comments
Add attachments to chat shortcuts Answered
- Jenna Byrne
- November 23, 2017 02:48
1 vote 4 comments
Feature Request: Adjust Chat Timeout Period Not planned
- Alex Almanza
- September 20, 2017 19:01
47 votes 21 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
15 votes 22 comments
Administrator control with no chat license
- Greg
- July 05, 2017 09:20
8 votes 10 comments
Chat transcript automatically sent for customer Completed
- Lucas O.
- May 08, 2017 14:52
0 votes 12 comments
Change Enter key from being Send button. Completed
- Alexa Denner
- March 20, 2017 23:33
11 votes 30 comments
Ability for admins to logout agents
- Katrin Geske
- March 01, 2017 12:57
48 votes 66 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
14 votes 15 comments
'Assume agent' /'Log in as' option Answered
- Sam Trachtenberg
- November 15, 2016 07:36
4 votes 14 comments
Automatically account for daylight savings time
- carl
- October 13, 2016 08:48
7 votes 11 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
16 votes 14 comments
Would love to see text to chat feature rollout Answered
- John Leutermann
- September 07, 2016 01:40
0 votes 4 comments
Feature request: extend CSAT options Answered
- Lana V.
- August 16, 2016 11:21
1 vote 1 comment
Customers will have to forcefully select a department. Answered
- Andy Loh
- June 17, 2016 10:36
2 votes 5 comments
Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
66 votes 39 comments
[ARCHIVED] Co-browsing/Screen sharing feature Answered
- Liz Creagh
- November 18, 2015 20:50
4 votes 8 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
24 votes 25 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 22 comments
Preview text as customer is typing Not planned
- Andy
- May 19, 2015 19:51
46 votes 46 comments
Close/End Chat button Not planned
- Glenn Wanamaker
- March 06, 2015 19:35
43 votes 51 comments

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