Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Feature Request - Hide CSAT Score Answered2 votes 3 comments
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Answering offline customer Answered0 votes 2 comments
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Request to Change Dropped Chats Logic Answered24 votes 5 comments
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how to add an hyperlink in a chat message ? Answered12 votes 26 comments
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Banning visitors post chat3 votes 5 comments
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Need to mute Chat alerts while on a Talk call Answered1 vote 3 comments
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API Command for Setting an Agent's Status Answered2 votes 8 comments
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TIME on chat transcript email is not set to my timezone Answered2 votes 16 comments
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Chat Bot Integration Answered0 votes 2 comments
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Add attachments to chat shortcuts Answered1 vote 3 comments
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Feature Request: Adjust Chat Timeout Period Not planned42 votes 21 comments
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Disable offline messages for everyone Answered15 votes 22 comments
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Administrator control with no chat license7 votes 9 comments
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Chat transcript automatically sent for customer Completed0 votes 12 comments
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Change Enter key from being Send button. Answered4 votes 14 comments
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Ability for admins to logout agents Answered44 votes 64 comments
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Chat Priority Answered13 votes 12 comments
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'Assume agent' /'Log in as' option Answered4 votes 14 comments
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Automatically account for daylight savings time6 votes 11 comments
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Proactive Greeting with Pre Chat Form Answered16 votes 14 comments
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Would love to see text to chat feature rollout Answered0 votes 4 comments
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Feature request: extend CSAT options Answered1 vote 1 comment
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[ARCHIVED] Feature Request - Visitor Profile Not planned0 votes 2 comments
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Customers will have to forcefully select a department. Answered2 votes 5 comments
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Feature Request: Give Admins Ability to Change Agent Status Answered47 votes 39 comments
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[ARCHIVED] Co-browsing/Screen sharing feature Answered4 votes 8 comments
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Set Department after chat started Answered22 votes 23 comments
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Custom prechat field Answered23 votes 22 comments
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Preview text as customer is typing Answered44 votes 43 comments
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Close/End Chat button Not planned41 votes 51 comments