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Discussion - Zendesk on Suite best practices

Full Circle, Fine Tuning, and Zendesk on Zendesk Suite discussions.

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      Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?
      The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and ma...

      Posted Jun 14, 2018 · Jennifer Rowe

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      Zendesk's Help Center theme customization, part 2: How we use open source tools
      This is the second in a series of posts on the different elements we use in creating and supporting our Help Center cust...

      Posted Mar 19, 2019 · Erik Dunning

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      Introduction to how we did Zendesk's Help Center theme customization
      The Help Centers for the Zendesk Support, Guide, Connect, and Explore products have all been recently updated.  They now...

      Posted Mar 19, 2019 · Erik Dunning

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      Full circle: Save time on every support ticket with macros
      When working with tickets you want to work smarter not harder. Using macros can reduce what would normally be a tedious ...

      Posted Nov 12, 2018 · Rani Sivesind

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      Full Circle: Increase end-user experience & self service with Zendesk Guide
      This Full circle session will provide best practices on how you can allow your customers to answer their own questions...

      Posted Sep 06, 2018 · Imilkovic

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      Full circle: Help more customers in less time by automating workflow
      This interactive "Full circle" session is about automating time-consuming processes throughout your Zendesk Support ac...

      Posted Jan 11, 2022 · Jennifer Rowe

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      Knowledge Manager Roundtable: What are you doing to improve self-service?
      The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at the...

      Posted Jan 11, 2022 · Jennifer Rowe

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      Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?
      The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and m...

      Posted Feb 12, 2018 · Jennifer Rowe

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      Full Circle: Using Web Widget (Classic) to support your customers
        Providing your customers an omnichannel experience allows them to contact your support in the form they are most co...

      Posted Aug 10, 2018 · Benjamin Kieffer

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      Full Circle: Best Practices with Zendesk Chat
      Would you rather digest this content in a webinar? We've got you covered! Check out the on-demand webinar: Best pract...

      Posted Nov 08, 2018 · Prof. Singh

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