Feedback - Reporting and analytics (Explore)
New postShare feedback or ideas to improve the Zendesk Explore product, vote on ideas you like, and hear from other users.
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Agent "Total Online Time" reporting. Planned71 votes 126 comments
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Chat Concurrency : Explore reporting is an incomplete replacement for Insights Planned8 votes 59 comments
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Sending a Scheduled Query in Explore Planned58 votes 38 comments
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Assignee choicelist includes all users Planned28 votes 32 comments
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Explore - Dashboard Email Delivery options Planned26 votes 28 comments
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Query Permissions Planned33 votes 26 comments
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Limitations for Messaging reporting in Agent workspace Planned15 votes 24 comments
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Reporting on 'Total online time' and 'Time available' metrics Planned19 votes 21 comments
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Option for percentile as aggregator Planned39 votes 19 comments
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Knowledge Base Dataset: Feedback on Metrics & Attributes Planned8 votes 18 comments
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Away status and reporting Planned10 votes 17 comments
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Improve PDFs Generated From Reports Planned25 votes 14 comments
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A way to measure % of customers deflection for Guide Planned7 votes 13 comments
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Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs. Planned18 votes 11 comments
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General Explore frustrations... Planned5 votes 10 comments
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New Metric - Agent's Status Activity Planned20 votes 8 comments
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Dashboards should not always be in edit mode Planned3 votes 8 comments
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Downloading queries give only raw data Planned3 votes 7 comments
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Customize CSAT survey Planned1 vote 5 comments
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Missing Historic Attributes in Explore Planned5 votes 5 comments
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Prompt for title or add (copy) when "Save as new" is selected on a query. Planned3 votes 4 comments
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Zendesk Chat Status Not in Explore Planned5 votes 3 comments
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New Zendesk Explore metric showing active Talk agents in the hotline Planned2 votes 2 comments
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Send query to the bottom of dashboard Planned5 votes 1 comment