Feedback - Reporting and analytics (Explore)
New postShare feedback or ideas to improve the Zendesk Explore product, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned-1 votes 0 comments
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Explore : IVR menu options selected and overall SVI users0 votes 0 comments
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2 product requests for Explore0 votes 0 comments
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Ability to set a custom date range for custom date attributes6 votes 4 comments
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Tasks status connected with zendesk0 votes 0 comments
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Explore dashboard export height0 votes 1 comment
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Query Permissions Planned26 votes 22 comments
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Allow custom fields in Backlog Dataset37 votes 25 comments
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New Metric - Agent's Status Activity Planned7 votes 7 comments
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Agent Last Sign In Reporting1 vote 1 comment
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Explore dashboard export29 votes 24 comments
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Knowledge Base Dataset: Feedback on Metrics & Attributes Planned8 votes 7 comments
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Reporting on 'Total online time' and 'Time available' metrics Planned9 votes 20 comments
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Explore- Totals for Away, Available and Online data Answered4 votes 3 comments
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Reporting in Explore on Article Verification1 vote 2 comments
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Away status and reporting Planned9 votes 6 comments
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Inaccurate Preset Date Filters - Last Week4 votes 4 comments
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Chat Concurrency : Explore reporting is an incomplete replacement for Insights Planned8 votes 50 comments
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Calculating First Update Time after ticket was re-assigned to another group8 votes 3 comments
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Fields and Values should be Name/Value Pairs on the Tickets Updates dataset0 votes 0 comments
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Custom field data in Live Data dashboard in Explore2 votes 3 comments
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Will Explore include actual ticket comments? Not planned50 votes 37 comments
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Dashboard-Only Rights1 vote 0 comments
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Add a Flow Builder Dataset7 votes 5 comments
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CS Operations Manager0 votes 2 comments
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Drill Down Feature Improvement3 votes 0 comments