Feedback - Reporting and analytics (Explore)
New postShare feedback or ideas to improve the Zendesk Explore product, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned-1 votes 0 comments
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Zendes Chat Metric "Chat ended - Timestamp" for Explore3 votes 2 comments
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Admins should see ALL Dashboards - even if not shared to them29 votes 21 comments
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Field changes time calculation by business time12 votes 4 comments
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DATE_DIFF() Between 2 Custom Attributes12 votes 11 comments
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Measuring First Reply Time with a Chatbot12 votes 2 comments
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Organizing Reports1 vote 0 comments
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Report on Received At Email Address102 votes 63 comments
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Drill in feature in Guide dashboard doesn't work1 vote 2 comments
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Explore report for ticket handoffs0 votes 0 comments
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Limitations for Messaging reporting in Agent workspace Planned15 votes 22 comments
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Add CC Attribute to Reporting17 votes 18 comments
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Time Tracking Agent Productivity0 votes 1 comment
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A way to measure % of customers deflection for Guide Planned6 votes 9 comments
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Feature: Allow switch on/off Explosion in Report from Dashboard0 votes 0 comments
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Lack of features in Beta Panel Generator vs Classic Panel Generator3 votes 3 comments
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Let me re-assign dashboard ownership19 votes 10 comments
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Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs. Planned15 votes 10 comments
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Populating Problem Ticket Subject in Explore2 votes 2 comments
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Explore full dashboard export32 votes 27 comments
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Need a link rate calculation2 votes 7 comments
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Excluding weekends from aging calculation/metric0 votes 0 comments
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Guide Dashboard - who has viewed my articles21 votes 11 comments
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Ability to easily report on Last Update by Assignee20 votes 5 comments
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Scheduled delivery is deleted when author is changed to end-user6 votes 3 comments
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Add live reporting of all Agent Statuses with Omnichannel routing1 vote 1 comment
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Please add Ticket ID to the Search dataset3 votes 3 comments
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Campos personalizado en las métricas de Explore0 votes 0 comments
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Excel file is corrupted when there is no data in the report6 votes 5 comments