Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Announcing Macros keyboard shortcut - We need your feedback :) Pinned1 vote 17 comments
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Announcing redesigned @mentions in composer - We need your feedback :) Pinned4 votes 10 comments
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Product Feedback Post Template Pinned1 vote 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured1 vote 29 comments
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Triggers and Automations - please share your feedback. Pinned Featured0 votes 18 comments
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Adding Trigger, Macro and Automation Functionality to Side Conversations0 votes 0 comments
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Feature to be able to select multiple tickets to open at once0 votes 0 comments
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Show ALL Inteactions3 votes 0 comments
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More options for tickets access / Tickets Accessibility options1 vote 0 comments
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autofill behavior for adding users to public reply0 votes 0 comments
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Pin Internal Notes1 vote 0 comments
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Why do Zendesk support make it so hard?2 votes 1 comment
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Disable API individually instead of all.0 votes 0 comments
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"Head to your in product widget"0 votes 1 comment
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Defaulting Zendesk Apps to Closed Position within Agent Workspace0 votes 0 comments
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Custom Multiline field isn't correctly ordered0 votes 0 comments
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Wish to be able to add ticket access rights on brand/group level0 votes 1 comment
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Different Macro Behavior Based on Conditions ("Dynamic" Macros)0 votes 2 comments
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Events Based upon Roles/Group0 votes 0 comments
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Expand condition logic for combination of ANDS/ORS1 vote 1 comment
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CC and BCC Fields When Creating Side Conversations via Macros1 vote 1 comment
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Heading fields on forms0 votes 0 comments
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Filtros persistentes na listagem de tickets0 votes 0 comments
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Interfaz Usuario modo Oscuro Answered0 votes 1 comment
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Sending confirmation email to requester after chat0 votes 0 comments