Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

My internal notes are showing up as public replies and nobody at Zendesk is able to help me Answered
- Piggy
- June 15, 2022 16:54
0 votes 3 comments
Paste Plain Text in Agent Workspace Answered
- Ahmed Dahy
- June 07, 2022 08:02
1 vote 4 comments
Not able to view email content Answered
- Juli Hackenberger
- May 26, 2022 15:57
0 votes 3 comments
Feedback on the new feature for retaining the background colour of copied text Answered
- Katie
- May 26, 2022 13:16
1 vote 2 comments
Text Input Field Answered
- Travis Lilly
- May 26, 2022 00:40
1 vote 2 comments
View All Tickets For a Customer Without Clicking Profile Answered
- Iris Keller
- May 12, 2022 18:44
1 vote 3 comments
Click tab to copy ticket ID Answered
- Nils Odlund
- April 22, 2022 08:51
5 votes 1 comment
Create/Update User Trigger Answered
- Alex Vargas
- April 20, 2022 22:28
0 votes 1 comment
Unmerging users Answered
- 橡皮泥
- April 15, 2022 07:12
1 vote 1 comment
Zendesk / Google Chat / Slack? Answered
- Rebecca | Customer Relations Manager
- April 13, 2022 22:19
0 votes 5 comments
Tagging based on Satisfaction comments Answered
- Charity Carson
- April 13, 2022 19:03
0 votes 1 comment
CC Functionality & Notifications Answered
- Justin Near
- April 13, 2022 16:18
0 votes 5 comments
Bump Bump Solve Issue Answered
- Silas Johnson
- January 21, 2022 18:37
0 votes 4 comments
Allow requestors to add emails to be CC'd on their support form request Answered
- Lisa
- January 10, 2022 19:08
1 vote 10 comments
CSAT Reviews Answered
- Kristen DiRocco
- November 15, 2021 18:03
1 vote 2 comments
Instagram DMs as Tickets instead of Chats Answered
- Lucinda Ung
- November 08, 2021 19:13
4 votes 2 comments
Event tracking when a visitor initiates the chat Answered
- Muhiuddin Qadri
- October 29, 2021 11:42
- Edited
0 votes 1 comment
Support icon appears over ticketing tools Answered
- Jeffrey Reimers
- October 23, 2021 19:28
0 votes 3 comments
Support chat bubble unnecessary and poorly placed Answered
- Cooper
- October 23, 2021 18:04
2 votes 6 comments
Option to assume as an agent Answered
- Johnny J
- October 08, 2021 13:20
0 votes 7 comments
Need Image and hyperlink Support for Slack-Zendesk Integration Answered
- Jimmy Rufo
- September 24, 2021 13:34
1 vote 2 comments
Warm Transfer Chats in Agent Workspace Answered
- Khajik Khajadourian
- September 08, 2021 21:50
6 votes 8 comments
API to update sidebar apps Answered
- Tim Bradgate
- August 27, 2021 12:08
0 votes 1 comment
Webhook without ticket create time Answered
- simple
- August 18, 2021 06:13
0 votes 2 comments
CSAT Being Given to Incorrect Agent Answered
- Edmond Dang
- August 10, 2021 18:14
0 votes 1 comment
the language preference does not affect custom fields and custom Views Answered
- Jag
- August 03, 2021 19:15
0 votes 3 comments
Feature Request: Disable reply from customer Answered
- Jacob Jellison
- July 27, 2021 15:18
1 vote 3 comments
Notification about comment on Article in Guide Answered
- Aleksander Nielsen e-Boks
- July 01, 2021 08:31
6 votes 15 comments
Audit Logs need to be viewable in local time Answered
- Ben Wilcox
- June 30, 2021 13:30
2 votes 4 comments
Restricting Access to External ID Field to Administrators Answered
- Krista Zaloudek
- June 18, 2021 22:31
0 votes 1 comment

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