Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Enabling Zendesk to send emails to corporate emails and distribution list Answered0 votes 1 comment
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Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!] Answered1 vote 2 comments
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More audit log filters Answered1 vote 2 comments
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Issues receiving Emails Answered0 votes 1 comment
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Loss of colors when copying/pasting Answered0 votes 1 comment
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Need to show SLA target status in Event Answered0 votes 2 comments
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Translating Internal Notes Answered0 votes 2 comments
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Links created when text has number sign Answered1 vote 5 comments
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My internal notes are showing up as public replies and nobody at Zendesk is able to help me Answered0 votes 3 comments
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Text Input Field Answered1 vote 2 comments
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View All Tickets For a Customer Without Clicking Profile Answered1 vote 3 comments
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Click tab to copy ticket ID Answered6 votes 5 comments
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Create/Update User Trigger Answered0 votes 1 comment
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Unmerging users Answered1 vote 1 comment
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Zendesk / Google Chat / Slack? Answered0 votes 6 comments
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Tagging based on Satisfaction comments Answered0 votes 2 comments
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CC Functionality & Notifications Answered0 votes 6 comments
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Bump Bump Solve Issue Answered0 votes 4 comments
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Allow requestors to add emails to be CC'd on their support form request Answered2 votes 13 comments
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CSAT Reviews Answered1 vote 2 comments
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Instagram DMs as Tickets instead of Chats Answered4 votes 3 comments
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Event tracking when a visitor initiates the chat Answered0 votes 1 comment
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Support icon appears over ticketing tools Answered0 votes 3 comments
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Support chat bubble unnecessary and poorly placed Answered2 votes 6 comments
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Option to assume as an agent Answered2 votes 13 comments
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Need Image and hyperlink Support for Slack-Zendesk Integration Answered1 vote 2 comments
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Warm Transfer Chats in Agent Workspace Answered5 votes 8 comments
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API to update sidebar apps Answered0 votes 1 comment
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How can I open a ticket with zendesk support? Answered0 votes 8 comments
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Webhook without ticket create time Answered0 votes 2 comments