Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
-
My internal notes are showing up as public replies and nobody at Zendesk is able to help me Answered0 votes 3 comments
-
Paste Plain Text in Agent Workspace Answered1 vote 4 comments
-
Not able to view email content Answered0 votes 3 comments
-
Feedback on the new feature for retaining the background colour of copied text Answered1 vote 2 comments
-
Text Input Field Answered1 vote 2 comments
-
View All Tickets For a Customer Without Clicking Profile Answered1 vote 3 comments
-
Click tab to copy ticket ID Answered5 votes 1 comment
-
Create/Update User Trigger Answered0 votes 1 comment
-
Unmerging users Answered1 vote 1 comment
-
Zendesk / Google Chat / Slack? Answered0 votes 5 comments
-
Tagging based on Satisfaction comments Answered0 votes 1 comment
-
CC Functionality & Notifications Answered0 votes 5 comments
-
Bump Bump Solve Issue Answered0 votes 4 comments
-
Allow requestors to add emails to be CC'd on their support form request Answered1 vote 10 comments
-
CSAT Reviews Answered1 vote 2 comments
-
Instagram DMs as Tickets instead of Chats Answered4 votes 2 comments
-
Event tracking when a visitor initiates the chat Answered0 votes 1 comment
-
Support icon appears over ticketing tools Answered0 votes 3 comments
-
Support chat bubble unnecessary and poorly placed Answered2 votes 6 comments
-
Option to assume as an agent Answered0 votes 7 comments
-
Need Image and hyperlink Support for Slack-Zendesk Integration Answered1 vote 2 comments
-
Warm Transfer Chats in Agent Workspace Answered6 votes 8 comments
-
API to update sidebar apps Answered0 votes 1 comment
-
Webhook without ticket create time Answered0 votes 2 comments
-
CSAT Being Given to Incorrect Agent Answered0 votes 1 comment
-
the language preference does not affect custom fields and custom Views Answered0 votes 3 comments
-
Feature Request: Disable reply from customer Answered1 vote 3 comments
-
Notification about comment on Article in Guide Answered6 votes 15 comments
-
Audit Logs need to be viewable in local time Answered2 votes 4 comments
-
Restricting Access to External ID Field to Administrators Answered0 votes 1 comment