Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Enabling Zendesk to send emails to corporate emails and distribution list Answered
- Mohit Sanyal
- September 07, 2022 13:57
- Edited
0 votes 1 comment
Please stop exposing API keys to all admins in webhooks pages [Update: It's a different key!] Answered
- CJ Johnson
- August 24, 2022 23:02
- Edited
1 vote 2 comments
More audit log filters Answered
- Gerardo
- July 26, 2022 08:02
0 votes 2 comments
Issues receiving Emails Answered
- Lauren Ebert
- July 25, 2022 18:51
0 votes 1 comment
Loss of colors when copying/pasting Answered
- Virginie
- July 25, 2022 14:58
0 votes 1 comment
Need to show SLA target status in Event Answered
- Grace Wu
- July 21, 2022 05:05
0 votes 2 comments
Translating Internal Notes Answered
- Stacy Areas
- July 19, 2022 00:06
0 votes 2 comments
Links created when text has number sign Answered
- Brian Hemesath
- July 11, 2022 21:38
0 votes 5 comments
My internal notes are showing up as public replies and nobody at Zendesk is able to help me Answered
- Piggy
- June 15, 2022 16:54
0 votes 3 comments
Text Input Field Answered
- Travis Lilly
- May 26, 2022 00:40
1 vote 2 comments
View All Tickets For a Customer Without Clicking Profile Answered
- Iris Keller
- May 12, 2022 18:44
1 vote 3 comments
Click tab to copy ticket ID Answered
- Nils Odlund
- April 22, 2022 08:51
6 votes 4 comments
Create/Update User Trigger Answered
- Alex Vargas
- April 20, 2022 22:28
0 votes 1 comment
Unmerging users Answered
- 橡皮泥
- April 15, 2022 07:12
1 vote 1 comment
Zendesk / Google Chat / Slack? Answered
- Maria | Customer Relations Manager
- April 13, 2022 22:19
0 votes 5 comments
Tagging based on Satisfaction comments Answered
- Charity Carson
- April 13, 2022 19:03
0 votes 2 comments
CC Functionality & Notifications Answered
- Justin Near
- April 13, 2022 16:18
0 votes 6 comments
Bump Bump Solve Issue Answered
- Silas Johnson
- January 21, 2022 18:37
0 votes 4 comments
Allow requestors to add emails to be CC'd on their support form request Answered
- Lisa
- January 10, 2022 19:08
1 vote 10 comments
CSAT Reviews Answered
- Kristen DiRocco
- November 15, 2021 18:03
1 vote 2 comments
Instagram DMs as Tickets instead of Chats Answered
- Lucinda Ung
- November 08, 2021 19:13
4 votes 3 comments
Event tracking when a visitor initiates the chat Answered
- Muhiuddin Qadri
- October 29, 2021 11:42
- Edited
0 votes 1 comment
Support icon appears over ticketing tools Answered
- Jeffrey Reimers
- October 23, 2021 19:28
0 votes 3 comments
Support chat bubble unnecessary and poorly placed Answered
- Cooper
- October 23, 2021 18:04
2 votes 6 comments
Option to assume as an agent Answered
- Johnny J
- October 08, 2021 13:20
1 vote 13 comments
Need Image and hyperlink Support for Slack-Zendesk Integration Answered
- Jimmy Rufo
- September 24, 2021 13:34
1 vote 2 comments
Warm Transfer Chats in Agent Workspace Answered
- Khajik Khajadourian
- September 08, 2021 21:50
6 votes 8 comments
API to update sidebar apps Answered
- Tim Bradgate
- August 27, 2021 12:08
0 votes 1 comment
Webhook without ticket create time Answered
- simple
- August 18, 2021 06:13
0 votes 2 comments
CSAT Being Given to Incorrect Agent Answered
- Edmond Dang
- August 10, 2021 18:14
0 votes 1 comment

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