Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Please give us a way to fully disable the "Phishing Risk" feature. Completed5 votes 5 comments
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Macros are no longer listed in custom order (drop down currently is in alphabetical) Completed3 votes 6 comments
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Attached images stopped working Completed0 votes 1 comment
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Feature to Copy Previews of Macros as an HTML text Completed0 votes 2 comments
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Remove Background Color When Pasting from Internal Notes Completed2 votes 1 comment
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Agent Signature Missing Empty Line in User Interface -> User Email has Empty Line Completed0 votes 1 comment
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Paste Plain Text in Agent Workspace Completed1 vote 4 comments
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Not able to view email content Completed0 votes 3 comments
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Feedback on the new feature for retaining the background colour of copied text Completed1 vote 3 comments
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Ability to customize or mimic the support ticket statuses Help Center users Completed2 votes 3 comments
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Reply-to banner not appearing when From emails do not exist in records Completed1 vote 2 comments
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Separate Permissions for Deleting and Redacting Tickets Completed12 votes 7 comments
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File Upload Glitch Completed0 votes 1 comment
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Zendesk Agent workspace seeing who is cced Completed4 votes 2 comments
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Hyperlinks are being replaced with incorrect URLs Completed0 votes 7 comments
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Accessibility Issue: Agents Cannot Copy Attached Files As Links Completed4 votes 2 comments
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Conversation focus in Agent Workspace when Opening ticket Completed2 votes 1 comment
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Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace Completed10 votes 3 comments
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New Agent Workspace - recipients of emails not visible Completed6 votes 3 comments
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Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZD Completed1 vote 2 comments
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Inserting sentences set by macro between sentences Completed0 votes 2 comments
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Raw Markdown support in Agent workspace Completed5 votes 20 comments
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Feature Request - Inserting macros at the text cursor position Completed6 votes 5 comments
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Command + Delete (Mac) behaviour in emails and chat Completed0 votes 1 comment
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Forwarded emails that had a CC needs to include the CCs Completed0 votes 1 comment
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Control + backspace Completed4 votes 15 comments
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FEATURE: The reply/note switch shortcut doesn't set focus to textbox Completed1 vote 1 comment
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Add color change to text editor Completed2 votes 1 comment
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Public Reply text color Completed0 votes 4 comments
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Drag and drop multiple images in Agent Workspace Completed4 votes 3 comments