Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Please give us a way to fully disable the "Phishing Risk" feature. Completed
- CJ Johnson
- July 25, 2022 19:39
5 votes 4 comments
Macros are no longer listed in custom order (drop down currently is in alphabetical) Completed
- David
- July 20, 2022 16:05
- Edited
3 votes 6 comments
Attached images stopped working Completed
- Mike Konstantin
- July 14, 2022 17:23
0 votes 1 comment
Feature to Copy Previews of Macros as an HTML text Completed
- Garegin Asatryan
- July 11, 2022 15:22
0 votes 1 comment
Remove Background Color When Pasting from Internal Notes Completed
- Gini Salamat
- June 28, 2022 18:09
2 votes 1 comment
Agent Signature Missing Empty Line in User Interface -> User Email has Empty Line Completed
- Luke Tyhurst
- June 07, 2022 15:36
0 votes 1 comment
Paste Plain Text in Agent Workspace Completed
- Ahmed Dahy
- June 07, 2022 08:02
1 vote 4 comments
Not able to view email content Completed
- Juli Hackenberger
- May 26, 2022 15:57
0 votes 3 comments
Feedback on the new feature for retaining the background colour of copied text Completed
- Katie
- May 26, 2022 13:16
1 vote 3 comments
Reply-to banner not appearing when From emails do not exist in records Completed
- Nathan Tom
- May 10, 2022 23:03
1 vote 2 comments
File Upload Glitch Completed
- Ed Richards
- May 02, 2022 05:05
0 votes 1 comment
Zendesk Agent workspace seeing who is cced Completed
- William Sedgwick
- April 22, 2022 11:17
- Edited
4 votes 2 comments
Hyperlinks are being replaced with incorrect URLs Completed
- Justin Clough
- April 21, 2022 18:48
0 votes 7 comments
Accessibility Issue: Agents Cannot Copy Attached Files As Links Completed
- Chris Gregory
- March 29, 2022 15:34
4 votes 2 comments
Conversation focus in Agent Workspace when Opening ticket Completed
- Andrew Paterson
- March 29, 2022 13:42
2 votes 1 comment
Outgoing emails and showing who is CC'd/BCC'd in Agent Workspace Completed
- Hawk Swearingen
- March 24, 2022 15:03
10 votes 3 comments
New Agent Workspace - recipients of emails not visible Completed
- Joanna Woroniecka
- March 11, 2022 13:38
6 votes 3 comments
Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZD Completed
- Fady Awada
- March 05, 2022 18:25
- Edited
1 vote 2 comments
Inserting sentences set by macro between sentences Completed
- Masako K
- February 10, 2022 05:29
0 votes 2 comments
Raw Markdown support in Agent workspace Completed
- Mikhail Filimonov
- January 31, 2022 12:00
- Edited
5 votes 19 comments
Feature Request - Inserting macros at the text cursor position Completed
- Marcin Miodek
- November 30, 2021 17:56
6 votes 5 comments
Command + Delete (Mac) behaviour in emails and chat Completed
- Aileen Donegan
- November 22, 2021 16:15
0 votes 1 comment
Forwarded emails that had a CC needs to include the CCs Completed
- Geran Smith
- November 19, 2021 20:26
0 votes 1 comment
Control + backspace Completed
- Kevin Sullivan
- November 03, 2021 22:17
4 votes 15 comments
FEATURE: The reply/note switch shortcut doesn't set focus to textbox Completed
- Kyle Pinkley
- October 11, 2021 19:39
1 vote 1 comment
Add color change to text editor Completed
- Денис Немудров
- October 07, 2021 06:15
2 votes 1 comment
Public Reply text color Completed
- Alex (Firmware Team)
- September 16, 2021 07:23
0 votes 4 comments
Drag and drop multiple images in Agent Workspace Completed
- Nick Wurm
- July 30, 2021 17:25
4 votes 3 comments
Tag tickets with redacted content Completed
- Jamie Noell
- June 22, 2021 15:24
2 votes 3 comments
Bring back quick assign to Agent Workspace Completed
- CJ Johnson
- June 04, 2021 15:58
39 votes 16 comments

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