Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Agent Signature Missing Empty Line in User Interface -> User Email has Empty Line Completed
- Luke Tyhurst
- June 07, 2022 15:36
0 votes 1 comment
File Upload Glitch Completed
- Ed Richards
- May 02, 2022 05:05
0 votes 1 comment
Hyperlinks are being replaced with incorrect URLs Completed
- Justin Clough
- April 21, 2022 18:48
0 votes 7 comments
Accessibility Issue: Agents Cannot Copy Attached Files As Links Completed
- Chris Gregory
- March 29, 2022 15:34
4 votes 2 comments
Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZD Completed
- Fady Awada
- March 05, 2022 18:25
- Edited
1 vote 2 comments
Inserting sentences set by macro between sentences Completed
- Masako K
- February 10, 2022 05:29
0 votes 2 comments
Feature Request - Inserting macros at the text cursor position Completed
- Marcin Miodek
- November 30, 2021 17:56
6 votes 5 comments
Command + Delete (Mac) behaviour in emails and chat Completed
- Aileen Donegan
- November 22, 2021 16:15
0 votes 1 comment
Control + backspace Completed
- Kevin Sullivan
- November 03, 2021 22:17
4 votes 15 comments
FEATURE: The reply/note switch shortcut doesn't set focus to textbox Completed
- Kyle Pinkley
- October 11, 2021 19:39
1 vote 1 comment
Add color change to text editor Completed
- Денис Немудров
- October 07, 2021 06:15
2 votes 1 comment
Public Reply text color Completed
- Alex (Firmware Team)
- September 16, 2021 07:23
0 votes 4 comments
Drag and drop multiple images in Agent Workspace Completed
- Nick Wurm
- July 30, 2021 17:25
2 votes 3 comments
Tag tickets with redacted content Completed
- Jamie Noell
- June 22, 2021 15:24
2 votes 3 comments
Bring back quick assign to Agent Workspace Completed
- CJ Johnson
- June 04, 2021 15:58
39 votes 16 comments
GDPR - Ticket Redaction on closed tickets Completed
- Iain Callaghan
- May 12, 2021 11:54
8 votes 3 comments
New agent workspace, select reply box when changing between internal/external Completed
- Tuomas Savonius
- May 12, 2021 10:38
1 vote 1 comment
Agent Workspace - add Grammarly support Completed
- Geran Smith
- March 15, 2021 21:37
3 votes 4 comments
Agent Workspace Issues Completed
- Mark Leci
- September 03, 2020 22:05
9 votes 15 comments
Agent Workspace - Integrated translator Completed
- Xander
- August 13, 2020 15:01
4 votes 2 comments
Localization for Chinese Completed
- Cy Yeap
- March 16, 2020 00:51
1 vote 6 comments
CCs and followers – Tickets replied to by a CC get no SLA Completed
- Zendesk automation/integration notifier
- May 22, 2019 14:16
11 votes 22 comments
Audit Logs for End-User Field Changes Completed
- Kyle
- September 24, 2018 19:24
11 votes 7 comments
Change text colour in Ticket editor Completed
- Travis Fishbein
- June 16, 2017 18:23
59 votes 90 comments
Do NOT Truncate Comments Without Warning Completed
- Andrey Maksimov
- April 09, 2017 16:33
35 votes 21 comments
Inline Macros Completed
- Sandi King
- March 15, 2017 14:43
16 votes 17 comments
Feature request: Webhooks Completed
- Daniel Mittelman
- January 17, 2017 09:47
10 votes 21 comments

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