Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Announcing Macros keyboard shortcut - We need your feedback :) Pinned
- Amisha Sharma
- Zendesk Product Manager
- October 17, 2022 17:15
- Edited
1 vote 17 comments
Announcing redesigned @mentions in composer - We need your feedback :) Pinned
- Amisha Sharma
- Zendesk Product Manager
- October 10, 2022 16:23
4 votes 10 comments
Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:26
1 vote 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:37
0 votes 0 comments
Service Level Agreements - please share your feedback! Pinned Featured
- Scott Allison
- Zendesk Product Manager
- November 05, 2021 18:53
1 vote 29 comments
Triggers and Automations - please share your feedback. Pinned Featured
- Nina Olding
- November 05, 2021 18:54
- Edited
0 votes 18 comments
Disable API individually instead of all.
- Kevin van de Riet
- January 31, 2023 07:22
0 votes 0 comments
"Head to your in product widget"
- Josh
- January 30, 2023 22:34
0 votes 0 comments
Defaulting Zendesk Apps to Closed Position within Agent Workspace
- Krista Zaloudek
- January 30, 2023 20:52
0 votes 0 comments
Custom Multiline field isn't correctly ordered
- Olivier MAS
- January 30, 2023 17:46
0 votes 0 comments
Wish to be able to add ticket access rights on brand/group level
- Bram Kolk
- January 30, 2023 07:51
0 votes 1 comment
When submitting a request, the recommended articles in the form are opened in the same tab.
- Comdesk Lead Support
- January 30, 2023 03:22
0 votes 0 comments
Different Macro Behavior Based on Conditions ("Dynamic" Macros)
- yanko.chakarov
- January 27, 2023 16:40
0 votes 2 comments
Events Based upon Roles/Group
- Monica Ekka
- January 27, 2023 11:51
0 votes 0 comments
Grant access to specific views to Agents without using Groups or Personal Views
- Thomas Loesch
- January 27, 2023 09:41
1 vote 1 comment
Feature Request: enable the customer portal so that they can close cases for anyone in their organization
- Erica Dunstan
- January 26, 2023 19:33
0 votes 0 comments
Expand condition logic for combination of ANDS/ORS
- Jake Warren
- January 26, 2023 14:52
1 vote 1 comment
CC and BCC Fields When Creating Side Conversations via Macros
- yanko.chakarov
- January 26, 2023 13:43
1 vote 1 comment
Heading fields on forms
- Jysk IT en del af Sagro I/S
- January 26, 2023 09:56
0 votes 0 comments
Filtros persistentes na listagem de tickets
- Rômulo Torres
- January 25, 2023 14:15
0 votes 0 comments
Interfaz Usuario modo Oscuro
- Gonzalo Cruz
- January 24, 2023 22:35
0 votes 1 comment
Sending confirmation email to requester after chat
- Federico Vitale
- January 24, 2023 17:41
0 votes 0 comments
Subscribe users to section via API
- Josh
- January 23, 2023 23:01
1 vote 1 comment
Ability to Snooze tickets
- Joel Watson
- January 23, 2023 22:54
3 votes 7 comments
Ticket Submission Message Dynamic Content
- Gabriel Ortiz
- January 21, 2023 00:33
0 votes 0 comments
Ability to translate the subject field of tickets
- Juliane Knobloch
- January 19, 2023 11:54
2 votes 1 comment
Feature Request: Require Attachment based on Certain Form Conditions
- Hannah Lucid
- January 18, 2023 20:49
3 votes 3 comments
Central de ajuda da Zendesk
- Luiza - Atendimento Pertinho de Casa
- January 18, 2023 20:30
0 votes 0 comments
Sending an external email which then cc's to a zendesk ticket
- Deborah Finkelstein
- January 18, 2023 10:49
0 votes 0 comments
Bring back email/phone support - nobody likes Z Bot
- Josh
- January 17, 2023 22:30
- Edited
7 votes 2 comments

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