Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Organization Merge - We want your feedback! Pinned Featured7 votes 10 comments
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Service Level Agreements - please share your feedback! Pinned Featured2 votes 16 comments
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Triggers and Automations - please share your feedback. Pinned Featured1 vote 18 comments
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Zendesk Jira Integration - Bulk function0 votes 0 comments
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Inform agent when end user has automatic replies on0 votes 0 comments
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Fermeture du ticket parent suite à la fermeture de tous les tickets enfants0 votes 0 comments
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Capability to download Zendesk Views and Group that have access0 votes 0 comments
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URL Regex Field suggestion is wrong1 vote 0 comments
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About Tag Customization0 votes 1 comment
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Required fields are not really REQUIRED1 vote 6 comments
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External Support Addresses1 vote 1 comment
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Ticket classification options0 votes 3 comments
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Ability to set automation for "A number of business days from now"2 votes 0 comments
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Please undo the change that opens the chat constantly now10 votes 8 comments
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Being able to use HTML in macros0 votes 0 comments
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Change background color for merged tickets0 votes 0 comments
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Workspace UI problems and Darkmode0 votes 0 comments
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Customize the position of the ticket status button1 vote 0 comments
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Allow "Hours since" conditions in ANY conditions list for Views3 votes 0 comments
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Auhorization to comment tickets per user instead of per organization0 votes 0 comments
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Bar ccs who are not in the Support or Requester Organisation0 votes 0 comments
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Whatsapp calls0 votes 0 comments
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Zendesk Dark mode3 votes 3 comments
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As a user I'd want to merge tickets by just selecting the tickets I want0 votes 1 comment
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changes to views sorting capabilities and pagination (URGENT)4 votes 3 comments
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Bug: Using reply channel is not possible with using a macro0 votes 1 comment
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Suspended Netsuite emails0 votes 1 comment