Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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New Agent Workspace - formatting Not planned2 votes 1 comment
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CSAT Customization Not planned2 votes 6 comments
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Allow admins to delete satisfaction ratings Not planned20 votes 40 comments
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Feature request: Edit/delete a comment on a ticket Not planned7 votes 8 comments
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Add formatting (rich text editor) to dynamic content Not planned87 votes 25 comments
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Edit internal notes Not planned15 votes 16 comments
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Support ticket rating based on a numeric scale Not planned5 votes 4 comments
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Customer Effort Score in Zendesk Not planned80 votes 30 comments
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Reopening Closed and/or Archived Tickets Not planned11 votes 12 comments
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Business Hours: Quarter-Hour Steps, Half-Day Holidays & Holiday Repetition Not planned17 votes 17 comments
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Macro Usage Reporting Capabilities Not planned26 votes 14 comments
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Customer satisfaction customization Not planned17 votes 27 comments
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Hide customer satisfaction results from agents view Not planned27 votes 20 comments
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dark theme Not planned81 votes 42 comments
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Need a placeholder for satisfaction reason Not planned30 votes 24 comments
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Feature Request: Triggers - Action: Add Internal Note as a trigger action Not planned136 votes 59 comments
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Attach multiple Zendesk domains to one Jira Not planned35 votes 55 comments
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Agents should be able to submit CSAT surveys too Not planned22 votes 33 comments
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Allow a trigger to post comment updates Not planned107 votes 55 comments
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[Closed for comments] Customization of the dashboard Not planned264 votes 203 comments
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Random Satisfaction Surveys Not planned40 votes 88 comments
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Ability to merge organizations Not planned181 votes 194 comments