Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

SLAs should work properly with social messaging and Talk lines! Planned
- Neill Shurville
- July 12, 2022 12:45
0 votes 1 comment
Advanced Features for Customers and Organization views Planned
- Boris Fernandez
- March 10, 2022 10:25
4 votes 5 comments
identify from which social media account does the ticket was created if it's all listed under 1 brand Planned
- Oriana J
- November 18, 2021 21:27
1 vote 1 comment
Additional Text Align Options in Agent replies (Centre/right align) Planned
- Sydney Neubauer
- November 04, 2021 23:19
- Edited
3 votes 3 comments
WhatsApp Automatic Satisfaction Survey Planned
- Victor
- October 08, 2021 17:53
1 vote 6 comments
WhatsApp SLAs Planned
- Guillermo Prieto
- October 06, 2021 08:01
2 votes 11 comments
SLA for agent-created tickets Planned
- Piia Riikonen
- September 30, 2021 07:36
18 votes 15 comments
SLA policy based on Status of ticket Planned
- Gerardo
- September 29, 2021 08:20
5 votes 0 comments
Do a search from within a View and keep that search limited to the tickets within that View Planned
- Heather Rommel
- Community Moderator
- August 18, 2021 18:59
10 votes 5 comments
Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planned
- Iree Skinkle
- July 26, 2021 19:48
1 vote 1 comment
Macros - Edit multiple groups without Global Access Planned
- Oliver Cyples
- April 13, 2021 16:04
9 votes 10 comments
Disable the Default Organisations Feature Planned
- Craig Obee
- January 19, 2021 17:20
4 votes 5 comments
feature request: cc function on side conversations Planned
- 杉山潤
- September 16, 2020 23:44
16 votes 13 comments
Prioritisation for Skills in Skills Based Routing Planned
- Sally
- July 07, 2020 14:23
2 votes 3 comments
Unrestricted File Upload Vulnerability Planned
- Login Test
- April 09, 2020 06:28
1 vote 10 comments
View on Followers Planned
- Susana Fernandez
- February 03, 2020 02:04
6 votes 6 comments
Views limitation Planned
- Susana Fernandez
- January 14, 2020 01:34
84 votes 80 comments
Adding Fields To Views Planned
- Brandon Tidd (729)
- Community Moderator
- November 19, 2019 15:49
9 votes 7 comments
Feedback: Pathfinder Planned
- sebastian
- October 29, 2019 11:57
15 votes 17 comments
Use Followers as VIEW parameter conditions Planned
- Thomas Verschoren
- Community Moderator
- October 21, 2019 06:48
72 votes 39 comments
Business hours intervals Planned
- Luis Antonio Rigual Narvaez
- October 01, 2019 14:10
2 votes 2 comments
Side Conversations - Microsoft Teams Integration Planned
- BVN Architecture Service Trust
- September 18, 2019 01:17
45 votes 44 comments
Multi-select in user profiles & organizations Planned
- Pedro Rodrigues
- May 09, 2019 14:12
25 votes 22 comments
Improved search for deleted tickets Planned
- Richard
- January 28, 2019 07:52
3 votes 9 comments
Functionality to pause an SLA Planned
- Andrew Goetz
- December 12, 2017 17:11
36 votes 53 comments
SLA full resolution time and impending breach color change. Planned
- Coilin Walsh
- September 27, 2017 18:47
14 votes 19 comments
Does Zendesk Support OpenID Connect? Planned
- Ryan Vogel
- May 18, 2017 19:54
8 votes 37 comments
Reporting - Skipped tickets within the "play-mode" Planned
- Christoph Alexander Theodor Zwanzig
- May 05, 2017 11:25
58 votes 31 comments
Prioritize Bounced Email Notification Planned
- StephanieSmith
- April 06, 2017 18:19
83 votes 61 comments
SLA based on internal notes Planned
- Miriam Rothschild
- February 23, 2017 17:21
40 votes 35 comments

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