Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Private Groups (Support) - Access to Suspended Tickets view Planned4 votes 5 comments
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SLAs should work properly with social messaging and Talk lines! Planned2 votes 4 comments
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Advanced Features for Customers and Organization views Planned4 votes 5 comments
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Additional Text Align Options in Agent replies (Centre/right align) Planned4 votes 4 comments
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WhatsApp Automatic Satisfaction Survey Planned1 vote 9 comments
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WhatsApp SLAs Planned2 votes 12 comments
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SLA for agent-created tickets Planned18 votes 16 comments
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SLA policy based on Status of ticket Planned5 votes 0 comments
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Do a search from within a View and keep that search limited to the tickets within that View Planned10 votes 5 comments
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Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planned1 vote 1 comment
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Disable the Default Organisations Feature Planned4 votes 5 comments
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Triggers and automations on Whatsapp Planned11 votes 22 comments
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feature request: cc function on side conversations Planned16 votes 13 comments
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Prioritisation for Skills in Skills Based Routing Planned4 votes 3 comments
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Unrestricted File Upload Vulnerability Planned1 vote 10 comments
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View on Followers Planned6 votes 6 comments
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Views limitation Planned103 votes 97 comments
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Adding Fields To Views Planned9 votes 7 comments
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Feedback: Pathfinder Planned15 votes 17 comments
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Use Followers as VIEW parameter conditions Planned77 votes 41 comments
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Business hours intervals Planned2 votes 2 comments
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Side Conversations - Microsoft Teams Integration Planned47 votes 44 comments
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Multi-select in user profiles & organizations Planned27 votes 27 comments
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Improved search for deleted tickets Planned3 votes 10 comments
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Functionality to pause an SLA Planned35 votes 54 comments
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Passing API Header in HTTP Target Planned19 votes 35 comments
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SLA full resolution time and impending breach color change. Planned14 votes 20 comments
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Does Zendesk Support OpenID Connect? Planned8 votes 39 comments
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Reporting - Skipped tickets within the "play-mode" Planned69 votes 34 comments