Feedback - Ticketing System (Support)

Share feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.

Private Groups (Support) - Access to Suspended Tickets view Planned
- Oleg Sakharov
- July 27, 2022 11:58
4 votes 5 comments
SLAs should work properly with social messaging and Talk lines! Planned
- Neill Shurville
- July 12, 2022 12:45
2 votes 4 comments
Advanced Features for Customers and Organization views Planned
- Boris Fernandez
- March 10, 2022 10:25
4 votes 5 comments
identify from which social media account does the ticket was created if it's all listed under 1 brand Planned
- Oriana J
- November 18, 2021 21:27
1 vote 1 comment
Additional Text Align Options in Agent replies (Centre/right align) Planned
- Sydney Neubauer
- November 04, 2021 23:19
- Edited
4 votes 4 comments
WhatsApp Automatic Satisfaction Survey Planned
- Victor
- October 08, 2021 17:53
1 vote 9 comments
WhatsApp SLAs Planned
- WhatsApp Connector
- October 06, 2021 08:01
2 votes 12 comments
SLA for agent-created tickets Planned
- Piia Riikonen
- September 30, 2021 07:36
18 votes 16 comments
SLA policy based on Status of ticket Planned
- Gerardo
- September 29, 2021 08:20
5 votes 0 comments
Do a search from within a View and keep that search limited to the tickets within that View Planned
- Heather Rommel
- Community Moderator
- August 18, 2021 18:59
10 votes 5 comments
Feature Request: Add trigger / automation support for adding Social Channels as Conditions Planned
- Iree Skinkle
- July 26, 2021 19:48
1 vote 1 comment
Disable the Default Organisations Feature Planned
- Craig Obee
- January 19, 2021 17:20
4 votes 5 comments
Triggers and automations on Whatsapp Planned
- Alan Z.
- September 29, 2020 07:27
11 votes 22 comments
feature request: cc function on side conversations Planned
- 杉山潤
- September 16, 2020 23:44
16 votes 13 comments
Prioritisation for Skills in Skills Based Routing Planned
- Sally
- July 07, 2020 14:23
4 votes 3 comments
Unrestricted File Upload Vulnerability Planned
- Login Test
- April 09, 2020 06:28
1 vote 10 comments
View on Followers Planned
- Polyglot Group
- February 03, 2020 02:04
6 votes 6 comments
Views limitation Planned
- Polyglot Group
- January 14, 2020 01:34
103 votes 97 comments
Adding Fields To Views Planned
- Brandon Tidd
- Community Moderator
- November 19, 2019 15:49
9 votes 7 comments
Feedback: Pathfinder Planned
- Sebastian Jurk (Team Bitpanda)
- October 29, 2019 11:57
15 votes 17 comments
Use Followers as VIEW parameter conditions Planned
- Thomas Verschoren
- Community Moderator
- October 21, 2019 06:48
77 votes 41 comments
Business hours intervals Planned
- Luis Antonio Rigual Narvaez
- October 01, 2019 14:10
2 votes 2 comments
Side Conversations - Microsoft Teams Integration Planned
- BVN Architecture Service Trust
- September 18, 2019 01:17
47 votes 44 comments
Multi-select in user profiles & organizations Planned
- Pedro Rodrigues
- May 09, 2019 14:12
27 votes 27 comments
Improved search for deleted tickets Planned
- Richard
- January 28, 2019 07:52
3 votes 10 comments
Functionality to pause an SLA Planned
- Andrew Goetz
- December 12, 2017 17:11
35 votes 54 comments
Passing API Header in HTTP Target Planned
- Wayne Kulick
- October 24, 2017 13:18
19 votes 35 comments
SLA full resolution time and impending breach color change. Planned
- Coilin Walsh
- September 27, 2017 18:47
14 votes 20 comments
Does Zendesk Support OpenID Connect? Planned
- Ryan Vogel
- May 18, 2017 19:54
8 votes 39 comments
Reporting - Skipped tickets within the "play-mode" Planned
- Christoph Alexander Theodor Zwanzig
- May 05, 2017 11:25
69 votes 34 comments

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